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#服务文化

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Aug 27Thu
  1. Skift Feed

    Rascal Voyages Bets on 'Marine Safaris' and Freedom Over Formality

    Rascal Voyages operates small five-cabin yachts in Indonesia's archipelago, pioneering a 'marine safari' model that contrasts with luxury hotel brands like Aman and Four Seasons deploying larger vessels. Co-founder Steve Ebsworth believes post-luxury travelers are no longer impressed by hardware but seek access to remote places, freedom, and discovery. The brand emphasizes a service culture that rejects 'performative luxury' in favor of intelligent, restrained hospitality. Growth plans include a third vessel (Rogue) in 2027, a possible two-cabin concept, third-party yacht management, and an onshore development in South Lombok.

Aug 3Mon
  1. Hilton Stories RSS

    Hilton Garden Inn Busselton Team Delivers Memorable Experiences with 'Brighthearted' Service

    Hilton's 'Behind the Stay' series spotlights Hilton Garden Inn Busselton in Western Australia, showcasing how the team's 'Brighthearted' service philosophy makes the hotel a beloved destination for locals and visitors. Team members like Assistant Front Office Manager Ntula and Hotel Manager Des create memorable guest experiences through genuine care and personalized service, including preparing comfort food for US firefighters and helping a wedding party.