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#宾客体验

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Sep 21Mon
  1. Accor News & Stories

    Accor's MGallery launches "Care Concierge" health service

    Accor's luxury boutique brand MGallery Collection launched the "Move & Care" programme during Pink October, combining movement and wellness with breast-health awareness. Across the collection, hotel bathrooms will feature a Pink October leaflet and QR code offering discreet breast self-check guidance; eleven selected hotels will introduce "Care Concierge" with one-to-one prevention sessions, private check-ups and spa treatments paired with an approved self-check guide. A Censuswide survey of 3,002 respondents in the UK, France and Australia conducted 3-6 August 2026 found 76% delay preventative health checks even when due, seven in ten say they have more time and headspace for health while…

Sep 17Thu
  1. Skift Feed

    Dormakaba Buys Alliants as Hotel Locks Turn Into Software

    Swiss access-control giant Dormakaba has agreed to acquire Alliants, a UK-based hotel technology company behind digital keys, guest messaging, check-in, payments and concierge tools used by major hotel groups. Financial terms were not disclosed, and the deal is expected to close later in 2026 following regulatory approval. Alliants' latest reported annual revenue is less than half of 1% of the buyer's sales, underscoring a capability acquisition rather than a revenue acquisition. Dormakaba generated CHF 2.79 billion (about $3.4 billion) in revenue in the year through June 2026, with CHF 449 million (about $546 million) in adjusted EBITDA and a 16.1% margin.

Sep 16Wed
  1. Hospitality Technology

    dormakaba Acquires Alliants to Merge Lock Hardware with Digital Guest Engagement

    Access-control hardware maker dormakaba signed a binding agreement to acquire guest-experience platform Alliants, merging physical lock infrastructure with guest messaging, contactless check-in, concierge and agentic AI software. Alliants' digital key engine delivers room keys directly to Apple Wallet and Google Wallet without requiring guests to download a native hotel app. Both vendors pledge ongoing API interoperability, letting hotels pair dormakaba locks or Alliants software with third-party PMS, access-control or guest-engagement platforms. Alliants currently powers guest engagement and digital key workflows across more than 100,000 hotel rooms worldwide.

Sep 15Tue
  1. Hospitality Technology

    wi-Q Expands Mobile Ordering Engine with Web-Based Guest Directory

    Hospitality solutions provider wi-Q launched Guest Directory, a web-based digital guest folder integrated into its mobile ordering platform. Guests access property information, spa and event booking links, and local guides through in-room QR codes without downloading a native app. The directory also links room-service ordering with housekeeping systems so guests can request items such as extra towels directly, and it translates directory information into 27 languages.

Sep 9Wed
  1. Hospitality Technology

    Pilot Company Installs Self-Order Kiosks at 78 Wendy's Locations in North American Travel Centers

    Pilot Company is installing 156 self-order kiosks across 78 Wendy's locations in its North American travel centers as part of broader digital initiatives. Pilot is a franchisee of several quick-service brands including Arby's and Subway. Gemma Patterson, senior director of restaurant relations and e-commerce at Pilot, said bringing digital platforms into travel centers aims to enhance convenience, improve speed of service and create a more consistent guest experience. HT's 2026 Restaurant Technology Study found the share of operators with "no plans to add kiosks" rose from 52.8% to 68%, though this may reflect a natural shift in the adoption cycle. HT's forthcoming 2026 Guest Engagement Stu…

  2. IHG Newsroom

    Holiday Inn in Saudi Arabia Launches Gaming Pods for Guests

    IHG's Holiday Inn brand partnered with global educational esports provider EStars to launch Holiday Inn x Elite Gaming Pods across four hotels in Saudi Arabia, available until December 2026. Each hotel has two gaming pods with MSI gaming PCs, next-generation consoles, curved monitors and premium accessories, with complimentary access to titles including Fortnite, Rocket League and Overwatch. Participating hotels will host competitions with prizes including hotel stays, food and beverage vouchers and IHG One Rewards points. The initiative launched during the Esports World Cup 2026.

Sep 3Thu
  1. Skift Feed

    Why Luxury GMs Need a Razor Sharp Point of View

    As luxury hotel brands scale and codify standards, the general manager's distinct point of view becomes the decisive factor in preserving a property's unique experience. Using Jerome Arribas, GM of Four Seasons Resort Scottsdale, as a case study, the article illustrates how a strong vision protects against 'death by a thousand cuts.' Arribas rejected a lobby bar that would obscure the desert view, and calibrated scent, uniforms, and smoke to align with the desert's rhythm. He balances commercial reality with experiential vision and secures staff buy-in through empathy, holding 'the poetry and the spreadsheet in the same mental picture.'

Aug 29Sat
Aug 26Wed
  1. Hospitality Technology

    The Everyday Guest Signals Your AI Is Completely Missing

    The key to AI in hospitality lies in integrating existing operational systems, such as door locks and energy management, to provide real-time data. Jesper Persson, CTO of Hospitality at Vingcard, notes that siloed systems and legacy technology hinder AI's value. A PwC Middle East survey found that 85% of regional tourism and hospitality leaders cite integration with legacy systems as the top barrier to scaling AI. Hotels should prioritize interoperability and coordination to improve efficiency, energy use, and guest experience.

  2. Skift Feed

    VayKLife Acquires Xplorie to Create Unified Guest Experience Platform

    VayKLife has acquired Xplorie, merging physical gear and amenities with local activities and experiences into one platform for vacation rental managers. CEO Dan Gaertner argues that in a market where AI makes listings homogeneous, the guest experience layer—bikes, attraction credits, dinner shows, golf—is key to differentiation, driving five-star reviews and repeat bookings.

Aug 20Thu
  1. Hospitality Technology

    Square and OpenTable Deepen Partnership for Unified Dining, Guest and Payment Insights

    Square and OpenTable have deepened their strategic partnership, bringing reservations, payments, and guest data into a unified view. Restaurant operators can now link reservations to revenue and make informed decisions on loyalty, marketing, and guest engagement, all within Square's software and hardware, including Square Handheld. Building on their point-of-sale partnership that began in 2022, this enhanced integration addresses the pain point of disconnected systems, reducing manual work for operators.

Aug 18Tue
  1. Hospitality Technology

    The Future of Hospitality Depends on Connected Guest Experiences

    Hotels have digitized the guest journey, but systems often operate independently, fragmenting the experience. The next competitive advantage lies in connecting all technologies and touchpoints into a seamless, unified guest experience. AI delivers its greatest value within a connected ecosystem, and hotels should focus on integrating existing systems to enhance brand consistency and personalization.

Aug 7Fri
  1. Hilton Stories RSS

    Hampton by Hilton introduces first guest-created waffle flavor

    Hampton by Hilton launched its first guest-created waffle flavor, Peach Cobbler, available at nearly 2,500 hotels in the U.S. and Canada for a limited time. The flavor was created by Kaylee Voight, winner of the inaugural Guest Waffle Boss competition. Research shows 42% of travelers say a great hotel breakfast makes them happy before hitting the road.

Aug 3Mon
  1. Hilton Stories RSS

    Hilton Garden Inn Busselton Team Delivers Memorable Experiences with 'Brighthearted' Service

    Hilton's 'Behind the Stay' series spotlights Hilton Garden Inn Busselton in Western Australia, showcasing how the team's 'Brighthearted' service philosophy makes the hotel a beloved destination for locals and visitors. Team members like Assistant Front Office Manager Ntula and Hotel Manager Des create memorable guest experiences through genuine care and personalized service, including preparing comfort food for US firefighters and helping a wedding party.

Jun 18Thu
  1. PhocusWire All News

    RealTime Reservation acquires STAY for end-to-end guest experience

    RealTime Reservation, a hotel commerce technology provider, has acquired guest experience platform STAY for an undisclosed amount, with investment from Wavecrest Growth Partners. STAY offers a branded mobile app for guests to access hotel services including restaurant reservations, room service, and wellness/activity bookings. The combined company will serve over 2,000 properties across 75+ countries in North America, Europe, Latin America, and the Caribbean.