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Wednesday 12 August

1 updates

04:35Hotels

Hospitality Technology全球

Siloed Revenue Manager Model Leaking Profit for Modern Hospitality Brands

Thibault Masson, Head of Product Marketing at PriceLabs, argues that the traditional siloed revenue management model is no longer suitable for scaled hotel and short-term rental operations. Revenue decisions are distributed across marketing, operations, finance, and other departments, causing data misalignment, slow response, and profit leakage. The article suggests integrating revenue management systems across the business and using AI to expand analytical capacity and make revenue insights accessible to more teams.

Tuesday 11 August

2 updates

15:00Data & research

PhocusWire All NewsMiddle East & Africa / Asia-Pacific / North America / Latin America / Europe

STRs Enter New Phase of Scrutiny and Structural Growth

Phocuswright's Global Short-Term Rentals 2026 report shows gross bookings reached $219.9B in 2025, projected to grow at 5.3% CAGR to $270.6B by 2029. The sector has shifted from unregulated growth to enforcement and scrutiny, reshaping supply. Technology shifts including generative AI and Airbnb's expansion beyond stays are transforming discovery and booking, though impact on incremental demand remains unclear. North America STR bookings grew 4% in 2025 to $78B, projected 5% growth in 2026 to $81.8B. Europe will reach $79.7B in 2026. APAC projected 8.9% CAGR to $49.3B by 2029.

10:10Hotels

Hospitality Technology全球

7 Ways to Optimize Hotel Operations Without Buying New Technology

HotelMinder founder Benjamin Verot asked several hospitality consultants to share ways to optimize operations without buying new technology. Recommendations include: audit existing systems, clean data and ask vendors about new features; simplify rate architecture and review regularly; ensure website and booking data tracking is correct; map information flows to identify bottlenecks; experience the guest journey yourself; audit OTA extranets; regularly compare key metrics and watch for unofficial systems. Emphasizes that technology matters, but people identifying problems and asking the right questions are key to improvement.

Thursday 6 August

3 updates

08:49Data & research

Hospitality Technology全球

Dirty Guest Data, Not AI Software, is Hospitality's Biggest AI Bottleneck

Hospitality middleware and CDP provider Ireckonu warns that the primary barrier to AI adoption is poor quality, fragmentation, and governance of guest data, not AI model capability. Legacy PMS architectures are room-centric, leading to fragmented profiles and duplicate records, and AI amplifies these flaws. Hotels should establish guest-centric data foundations, governance, and identity resolution before deploying AI.

00:11Data & research

Hospitality TechnologyUnited States

Your Labor Cost Percentage is Lying to You

Author Jim Taylor argues that labor cost percentage is a lagging indicator that misguides operators. He recommends using covers per labor hour (CPLH) and sales per labor hour (SPLH) as predictive metrics. BLS data shows Q4 2025 wages rose 6.3% but output only improved 1.8%. Adding staff can sometimes lower labor cost percentage, as in Chili's investment case.

00:04Data & research

Hospitality TechnologyUnited States / United Kingdom

Restaurant Operators Know Where AI Belongs. Why Aren't Brands Listening?

A Harri survey of over 600 hospitality professionals found that nearly 40% of operators see scheduling and labor optimization as AI's biggest opportunity, while about one in five see no use for AI. Operators want AI embedded in existing workflows, not standalone dashboards. Over 90% prefer AI built into existing tools or as proactive background alerts. AI should handle logistics, not personnel decisions.

Wednesday 5 August

1 updates

Tuesday 4 August

3 updates

10:59Data & research

Hospitality TechnologyChina / 全球 / North America

GBTA 2026 Forecast: Global Business Travel Spend to Hit $1.71 Trillion as Companies Demand Tighter…

The GBTA 2026 Business Travel Index forecasts global business travel spending to reach a record $1.71 trillion in 2026, up 7.2% year-over-year. However, trip volume is projected to grow only 1.3% to 1.84 billion trips, indicating that higher prices are driving spending growth. The report highlights that 65% of business travelers book through TMCs or corporate online booking tools, and companies are focusing on cost control and technology adoption. North America and China account for 48% of global spend.

06:47Hotels

Hospitality Technology全球

The Future of QSR: Balancing AI with the Human Touch

The article discusses how QSR brands balance AI with the human touch in personalization. AI excels at transactional tasks like storing dietary restrictions and predicting reorders, but cannot interpret cultural timing or subtle cues. Over-personalization can feel like surveillance. Citing MoEngage research, journey-based emails have an unsubscribe rate of 0.06% vs 1.49% for broadcasts; behavior-based push notifications have a delivery rate of 93% vs 81% for broadcasts. It suggests brands exercise restraint, using AI for context and humans for personalized moments.

05:41Data & research

Hospitality TechnologyUnited States

Your Hotel Is Invisible on LLMs, But Not for the Reason You Think

A benchmark study by Americas Great Resorts (AGR) reveals serious issues with AI engines recommending hotels. The study tracked 824 recommendations across ChatGPT, Gemini, and Google AI Mode in six major U.S. markets, finding that AI recommendations are highly concentrated, with an average of just five hotels taking half of all recommendations. More critically, AI recommendations include closed hotels, such as the demolished Mandarin Oriental in Miami. The study indicates that AI search relies on document authority rather than entity facts, leading to stale information. It suggests hotel IT and marketing co-own data governance to optimize public entity records.

Friday 31 July

2 updates

Wednesday 29 July

2 updates

Tuesday 28 July

1 updates

Wednesday 22 July

1 updates

Friday 17 July

1 updates

Wednesday 15 July

1 updates

Tuesday 14 July

1 updates

Tuesday 7 July

1 updates

Wednesday 1 July

1 updates

Tuesday 30 June

1 updates

Wednesday 24 June

1 updates

Tuesday 23 June

2 updates

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