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Jun 29Wed
  1. SAP Concur Blog

    C-Suite Panel: Insights on Business Travel Return and Risk Management

    In a C-Suite panel hosted by SAP Concur, former executives from Andeavor, Kennametal, and Florida Crystals shared insights on the return of business travel, risk management, and cloud technology. More than half of respondents in a recent Economist research report expect to rely on business travel as much or more than pre-pandemic. Almost three-quarters of U.S. respondents say they have experienced an increase in 'maverick spending' by employees, largely due to more employees working from home. The panel recommended adding a pre-trip approval process and using AI and ML to turn transaction data into insights.

  2. SAP Concur Blog

    SAP Appoints Charlie Sultan as President of Concur Travel

    SAP announced the appointment of Charlie Sultan as President of Concur Travel, responsible for travel solution management, supplier merchandising and customer needs, market awareness and market growth for SAP travel solutions. Sultan most recently served as COO and SVP of Strategic Planning at SAP Concur, and over eight years held senior leadership roles overseeing supplier relations and content strategy for Concur Travel, including Concur TripLink. He previously spent 15 years at American Airlines, bringing a deep travel and distribution background.

  3. SAP Concur Blog

    Travel Managers See More Travel and Expanded Roles

    A SAP Concur blog post notes that U.S. companies are restarting domestic travel to varying degrees, while international travel remains business-critical and requires special approvals. Travel managers from Harman, ServiceNow, and Barclays, speaking at the SAP Concur Travel Industry Summit, said employees are eager to resume face-to-face interactions, but approval processes are stricter, involving senior management and security officers. Companies are enhancing communication through internal microsites, travel portal prompts, and personalized outreach, while integrating sustainability into travel policies. The role of travel managers has been elevated during the pandemic, taking on more resp…

  4. SAP Concur Blog

    Flight Centre Travel Group Expands Use of Concur Compleat

    SAP Concur announced an expanded partnership with Flight Centre Travel Group, which will use Concur Compleat travel agency automation services globally. Flight Centre has company-owned operations in 23 countries and a corporate travel management network spanning more than 90 countries. Compleat is expected to ticket over 120 million reservations in 2019. The expanded partnership is expected to at least triple the annual number of transactions Flight Centre processes through Compleat.

  5. SAP Concur Blog

    SAP Concur Named G2 Leader for Summer 2020 in Travel and Expense

    SAP Concur was ranked the #1 Leader in four of G2's Summer 2020 Grid Reports: Travel Management, Expense Management, Invoice Management, and Travel & Expense Management. More than 5,000 users provided reviews, with users especially appreciating compliance and expense automation features. G2 Director of Market Research Kara Kennedy said high market presence and strong user satisfaction ratings drove the top rankings.

  6. SAP Concur Blog

    Amtrak Joins Concur TripLink Ecosystem

    SAP Concur announced that Amtrak will join the Concur TripLink ecosystem of suppliers, giving corporate customers better visibility and management of Amtrak bookings made through Concur Travel or directly via Amtrak's website or mobile app. In the future, TripLink customers will also be able to connect their Amtrak Guest Rewards account to their SAP Concur profile to earn points. Since its 2013 launch, TripLink has evolved into an ecosystem used by over 14,000 companies and over 11 million business travelers. Amtrak covers over 21,000 route miles across 46 states, the District of Columbia, and three Canadian provinces, operating over 300 trains daily to more than 500 destinations.

  7. SAP Concur Blog

    How Healthy Is Your Travel Program?

    A SAP Concur blog post discusses the importance of a healthy corporate travel program. It notes that travel management processes can impact everything from employee satisfaction to budgets, compliance, payroll, taxes, and traveler safety, so it is critical that companies have a healthy travel program. This means ensuring full visibility into travel and expense management processes and data, as well as mechanisms for managing complex and changing internal policies and external regulatory requirements. The article suggests companies assess their travel programs, including data utilization, travel processes, compliance, and employee satisfaction. SAP Concur offers an online travel program asse…

  8. SAP Concur Blog

    TripIt Adds Two Air Travel Enhancements: Airline COVID-19 Guidance and Interactive Airport Maps

    TripIt announced additional guidance in two features: COVID-19 travel guidance and Interactive Airport Maps. Airline-specific COVID-19 travel guidance in the TripIt app includes information on enhanced cleaning procedures, middle seat policy, health documentation requirements, and food and beverage service, sourced from partner Riskline, currently available for 77 airlines and to all TripIt users on Android and iOS. Interactive Airport Maps, available to TripIt Pro users for more than 105 global airports, lets users search for health and safety amenities such as COVID-19 testing sites, stores selling face coverings, hand sanitizer stations, and PPE vending machines. Jen Moyse, Senior Direct…

  9. SAP Concur Blog

    Nine Tips for Filling the Gaps in Your Duty of Care

    A SAP Concur blog post notes that many organizations understand the need to support and protect business travelers but few realize their duty of care obligations extend to all employees. It cites GBTA-identified traveler risks including standing out, driving in unfamiliar locations, stress and fatigue, language barriers, unfamiliarity with local health risks and medical facilities, and not knowing who to alert in an emergency. Common gaps include failing to inform travelers of risks, not documenting safety advice, focusing security only on high-risk international travel, not including safety in procurement criteria, not regularly testing crisis management plans, and lacking a fully mapped t…

  10. SAP Concur Blog

    Tackling Three Top Challenges for Travel Managers: GBTA Survey and SAP Concur Solutions

    A SAP Concur blog post cites a GBTA survey to identify three top challenges for travel managers: policy compliance and invisible spend, traveler experience, and employee well-being and safety. The survey shows an average of 37% of hotel bookings and 15% of air bookings occur outside corporate booking channels; 34% of travel managers spend more time communicating with travelers; and one-third still don't know how long it would take to confirm every employee's safety in an incident. The article describes how tools like TripLink, TripIt, and Concur Locate can help address these challenges.

  11. SAP Concur Blog

    Are You Ready for Business Travel When it Picks Up?

    A SAP Concur blog post notes that the return of business travel is inevitable. According to the 2020 Global Business Traveler Report, 39% of business travelers feel worried and 32% feel excited. The post recommends that finance, travel, HR and IT, and procurement departments prepare respectively, including updating policies, establishing return-to-travel processes, ensuring employees can submit expenses via mobile tools, and focusing on supplier availability and safety provisions. SAP Concur solutions can help create more flexible, compliant, and safe travel programs.

  12. SAP Concur Blog

    TripIt Launches Five New Health and Safety Travel Tools

    TripIt from Concur has launched and enhanced several health and safety tools to help travelers navigate post-pandemic travel. New features include: the TripIt Traveler Resource Center, available to all travelers, aggregating public health and safety advisories, cancellation policies, and new travel guidelines; Neighborhood Safety Scores covering more than 65,000 cities and neighborhoods, including a Health and Medical score factoring in COVID-19 data; a redesigned Point Tracker; Nearby Places showing nearby hospitals, clinics, and pharmacies; and Siri Shortcuts for touchless itinerary updates.

  13. SAP Concur Blog

    Smith & Nephew Drives Global Compliance and T&E Transformation by Prioritizing Employee Satisfaction

    A SAP Concur blog post shares the travel and expense transformation case of medical device company Smith & Nephew. The company established a Global Business Services (GBS) centralized operations model to achieve compliance and globalization across more than 40 countries. Key learnings include not assuming customer needs, maintaining a consistent feedback loop, prioritizing employee satisfaction as a CEO-sponsored initiative, and early adoption of AI technology (such as Concur Detect) for seamless auditing. The post also discusses more human, flexible trends in post-pandemic travel recovery.

  14. SAP Concur Blog

    American Airlines and SAP Concur Discuss Frictionless Business Travel Booking

    SAP Concur podcast conversation with Anshuman Singh, Director of Digital Product Management and Experience at American Airlines, discusses building a customer-centric, frictionless business travel booking experience. Singh says American Airlines keeps the customer at the core, embedding available features at every touch point of the booking process to simplify the employee travel experience and increase efficiency across departments. The article also notes post-pandemic hybrid work trends mean employees may start trips from cities other than headquarters, and biometrics could further streamline travel.

  15. SAP Concur Blog

    SAP Concur Partner Ecosystem: Collaboration Powers Travel and Expense Management

    SAP Concur published an article on how its partner ecosystem helps businesses manage travel and expense programs in the remote work era. The ecosystem includes more than 700 partners spanning platform partners, travel suppliers, distribution partners, financial services, resale and service partners, and travel management companies (TMCs). The article cites an IDC report noting that the pandemic-driven increase in remote work is accelerating digital transformation, with companies expected to spend more on cloud-based solutions.

  17. SAP Concur Blog

    SAP Concur Inaugural Travel Industry Summit: Delta and Marriott CEOs to Speak

    SAP Concur announced its inaugural Travel Industry Summit, a complimentary virtual event bringing the business travel industry together. Delta Air Lines CEO Ed Bastian and Marriott International President and CEO Arne M. Sorenson will join SAP Concur President Jim Lucier to discuss how their organizations are adapting to pandemic challenges. The summit also features a 'Voice of the Travel Manager' panel moderated by Louise Miller of Areka Consulting, with panelists from Salesforce, Zendesk, UBS and Visa. The Wall Street Journal's Scott McCartney will host an industry executive panel. The event aims to help bring business travel back safely and sustainably.

  18. SAP Concur Blog

    SAP Concur: 3 Ways Channel Partners Deliver Long-Term Value in a Cloud-First World

    A SAP Concur blog post outlines how channel partners can deliver long-term value to SMB customers in a cloud-first world. Concur launched its Solution Provider co-sell program in July of last year, and more than 300 partners have joined. The post offers three recommendations: build a portfolio of cloud services, invest in continuous training to improve knowledge retention, and help customers maximize their cloud technology investments. The central argument is that partners must shift from transactional models to a continuous-value approach spanning pre-sales, sales, and post-sales to build multi-year revenue streams and customer loyalty.

  19. SAP Concur Blog

    SAP Concur: Why We're Thankful for Travel Technology

    A SAP Concur blog post reviews the evolution of travel technology: travelers once couldn't book trips themselves and had to use travel agencies; everything was paper-based, requiring airport ticket pickup; getting to the airport was expensive; hotel stays relied on word of mouth and phone reservations; and travelers had to lug around many devices. It notes that DIY booking engines like Travelocity and Expedia changed consumer booking, with business travel partners like Fox World Travel, Atlas Travel, and Uniglobe ONE Travel. Now travelers can book entire trips from anywhere via computer or smartphone and track itineraries on TripIt.

  20. SAP Concur Blog

    SAP Concur: Using Data to Track Down Your Travelers

    A SAP Concur blog post discusses traveler tracking and duty of care challenges. It cites GBTA data showing 42% of travelers prefer to book directly on a supplier's website. It also notes one-third of travelers in the UK, Germany, and France still book directly with suppliers at least once a year despite having access to company online booking tools, and 40% of travelers who used an OBT in the past year also booked directly with a supplier at least once in the same period. It states that if travelers don't book through company channels, employers can't get itinerary information in time, affecting duty of care.

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