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  1. SAP Concur Blog

    Managing Expense Compliance During Uncertainty (Part One)

    A SAP Concur blog Q&A with Connie Hoen, who has over 30 years of audit and compliance experience, discusses how companies can control employee spend during uncertainty. The article identifies global travel and expense policies, expense report audit programs, and reporting and analysis requirements as three impacted areas. It recommends assessing work-from-home expense policies, creating 'at home' expense types in expense software, re-evaluating receipt requirements, and training first-time expense submitters and approvers.

  2. SAP Concur Blog

    Tax Alert: VAT Refund Application Due by September 30, 2018

    SAP Concur issued a tax alert: the EU 8th VAT Directive allows EU-established businesses to recover VAT incurred in one of the 28 EU countries, with the 13th Directive covering non-EU businesses, and a September 30, 2018 deadline. Businesses registered in Belgium, Denmark, Estonia, Greece, Hungary, Italy, Poland, Portugal, Romania and Spain may be eligible if conditions are met. Eligible expenses vary by country and personal expenses are never eligible. The post advises completing country-specific forms, noting deadline exceptions such as the UK and Cyprus, using automated systems and planning ahead.

  3. SAP Concur Blog

    How Tweaking Spending Management Can Help Businesses Cope with Financial Pressure

    A SAP Concur blog post notes that in an environment of declining budgets and tight finances, businesses first think of cutting or controlling costs, but many lack a complete picture of their expenses. Too much spending is hidden, on personal credit cards, with too little oversight, and remote work has made it messier. The article recommends using tools to govern spending, capture every expense of every employee, automate invoices and auditing, and see finances in real time. It also offers a counterintuitive point: during cost control, make it easier for employees to spend, direct them to corporate cards and correct payment processes, making compliance the easiest and fastest option to obtai…

  5. SAP Concur Blog

    Five Very Good Reasons to Automate Your Accounts Payable Management

    A SAP Concur blog post cites International Data Corporation (IDC) research analyzing the costs and benefits of switching to a cloud-based accounts payable solution. It lists five reasons: cloud AP solutions redefine how businesses engage with stakeholders, with average time to pay vendors accelerating by 51% and late payments cut by 67%; manual AP processes are slow, inefficient, fragmented, and prone to error, with one business reducing its error rate by 90% after automation; invoice management software provides a more accurate picture of finances; automation improves user productivity, with line-of-business employee productivity up to 11% and IT staff productivity gains equivalent to $23,…

  6. SAP Concur Blog

    SAP Concur Lists High-Risk Expense Types, Urges Clear Policy to Curb Rogue Spend

    A SAP Concur blog post says managing employee spend across growing categories and payment methods leaves room for error and non-compliance, creating mistrust, misuse and wasted time. It cites an IDC report finding 30% of executives are concerned with compliance to spend management policies in order to make strategic business decisions. Based on SAP Concur customer data, the post lists 14 high-risk expense types out of 29, including airfare, car rentals, entertainment, lodging, meals, meetings and tradeshows, mileage reimbursement, office supplies, rent, rail and telecom/internet, and recommends running your own high-risk expense list to prioritize auditing.

  7. SAP Concur Blog

    5 Unique Challenges of Managing Healthcare Spend

    The SAP Concur blog analyzes five differences in healthcare travel and expense management: less frequent but longer air travel, higher mileage expenses, a non-mandate culture, amplified fiduciary responsibility, and complex not-for-profit or religious affiliation rules. It cites a survey showing an average of 45% of hotel bookings are direct bookings and 64% of customers say physicians exceed budgets annually. These factors make expense visibility and compliance especially difficult for healthcare organizations.

  8. SAP Concur Blog

    Smith & Nephew Implements Global T&E Program Across 40+ Countries with SAP Concur

    A SAP Concur podcast features Jorge Monge, T&E lead at Smith & Nephew, discussing the company's implementation of a Global Business Services (GBS) program across more than 40 countries using SAP Concur solutions to centralize and standardize processes. 80% of Smith & Nephew's volume comes from the U.S., and the GBS center is in Costa Rica. Monge emphasizes cultural factors and compliance challenges, requiring partnerships with the chief compliance officer, legal, and audit. The company deployed Concur Detect AI auditing tool, identifying anomalies no human could. The project returned over 20K productivity hours, benefiting over 9,000 employees globally, and won the GBS Giants Award in all c…

  11. SAP Concur Blog

    The Top 4 Spend Management Challenges Financial Service Firms Face

    A SAP Concur blog post analyzes four major spend management challenges facing financial services firms: high compliance costs, fraud risks, outdated technology, and mobile work needs. Citing a Duff & Phelps survey, 24% of financial services executives expect compliance spending to exceed 5% of revenue by 2023. The article recommends automating expense reports, implementing corporate card programs, using data analytics, and adopting mobile solutions to address these challenges.

  12. SAP Concur Blog

    Lumen Technologies Helps State and Local Governments Optimize Remote Work

    A SAP Concur blog post notes that state and local governments face tighter budgets and remote work challenges. A Wakefield study found 88% of agency respondents felt many back-end operations cannot be managed remotely. Lumen Technologies, a SAP Concur reseller partner, offers spend management solutions including Concur Travel, Concur Expense, and Concur Invoice to automate and connect the entire spend process, helping government agencies gain visibility, maintain compliance, and support remote work.

  13. SAP Concur Blog

    Three Reasons to Adopt a Travel and Expense Management Solution: Simplicity, Safety, Spending

    A SAP Concur blog post, citing IDC MarketScape research, outlines three business benefits of adopting an app-based travel and expense management solution. First, simplicity: employees can book and manage trips via mobile, with itinerary and credit card data consolidated, reducing paperwork and boosting productivity and engagement. Second, safety: the solution collects itinerary details from every booking channel and combines them with card transaction data to locate and reach employees in emergencies, fulfilling duty of care. Third, spending: full visibility into bookings and spend helps identify savings, track budgets, strengthen supplier negotiations, and support policy compliance, regula…

  14. SAP Concur Blog

    Public Sector Spend Management Mistakes Have Major Consequences

    A SAP Concur blog emphasizes the responsibility of the public sector in travel, expense, and invoice management, noting that manual processes and siloed data hinder fraud and compliance management. It recommends automated solutions using AI and machine learning to spot anomalies, and OCR and three-way matching for accuracy, to help public sector meet higher fiscal responsibility.

  15. SAP Concur Blog

    Looking Under the Hood at Traditional Vehicle Programs

    A SAP Concur series article analyzes vehicle program risks for high-mileage drivers. Drivers logging more than 5,000 reimbursable miles annually create exposures including vicarious liability, tax issues, mileage fraud, volatile fuel prices and employee dissatisfaction. It compares three common approaches: flat car allowance (predictable but taxable and unrelated to actual mileage), cents-per-mile reimbursement (insufficient for low-mileage drivers, excessive for high-mileage drivers, with fraud potential), and fleet vehicles (company assumes 24-hour risk, with accident rates as high as three times the U.S. national average). A follow-up will cover the fixed and variable rate (FAVR) approac…

  16. SAP Concur Blog

    Rethink How Your Organization Handles CME Spend

    A SAP Concur blog post notes that hospitals and healthcare systems are using continuing medical education (CME) to attract talent and improve quality, but CME budget management faces three key problems: manual processes, limited visibility, and difficult control. The article suggests organizations rethink CME spend management and leverage automation tools to improve efficiency.

  17. SAP Concur Blog

    SAP Concur Predicts Supplier-Direct Bookings Will Continue to Increase

    SAP Concur published an article discussing the growth trend of supplier-direct bookings (SDBs) in the post-COVID world. It notes that pre-pandemic, SDBs were growing due to travel personalization, with suppliers offering 'book direct low-price guarantees' and applying extra fees for not booking directly. Post-pandemic, travelers prioritize flexibility and health safety, and SDBs are expected to continue increasing. The article emphasizes that transparency equals compliance, and SAP Concur solutions like Concur TripLink provide end-to-end transparency to help travel managers manage SDBs and improve travel program compliance.

  18. SAP Concur Blog

    SAP Concur: What Expense and AP Automation Really Means for Your Job

    SAP Concur published a blog post discussing the impact of expense and AP automation on finance staff. The article notes that automation can reduce repetitive manual tasks, allowing finance staff to focus on higher-value work such as strategic analysis and vendor negotiations. It cites a World Economic Forum projection that by 2025, automation will disrupt 85 million jobs while creating 97 million new ones. The article also covers benefits in compliance, accuracy, cost control, and business insights, citing cases from companies like Alkermes, Plymouth Rock Assurance, and CareerBuilder.

  20. SAP Concur Blog

    SAP Concur: Five Steps to Supercharge Organizational Purchasing Power

    A SAP Concur blog post states that with tighter budgets, many organizations are examining purchasing to find savings. For organizations without a formal procurement department or full-time purchasing staff, employees who purchase as a small part of their jobs represent a big savings opportunity, but they may be unfamiliar with the purchasing program, supply chains, or supplier relationships, leading to unnecessary spending and rework. The post offers five steps: set clear purchasing policies, train the team, explain the 'why' behind policies, streamline with technology to centralize purchasing, and continually gather feedback to improve. It emphasizes that even small purchases can yield big…

  23. SAP Concur Blog

    Four Necessary Actions to Prevent T&E Fraud

    According to the Association of Certified Fraud Examiners, businesses lose more than $3.5 trillion each year to fraudsters. Any employee reimbursement program carries fraud risk. The article recommends four measures: specify which apps employees may and may not use and update expense policy; implement a corporate card program to integrate T&E data and tighten controls; go beyond automation to integration for real-time visibility and tamper prevention; and conduct regular reviews and audits of the expense management system.

  25. SAP Concur Blog

    SAP Concur: Reimagining Travel and Expense Processes with AI and Machine Learning

    A SAP Concur blog post says most companies are still in the early vision and planning stages of AI and ML deployment, but these technologies can be used now to transform travel and expense processes. It notes that as countries increase regulations and enforcement, managing T&E compliance is more important than ever, and traveling employees face stricter immigration and taxation rules, such as having to file a foreign tax return for a single business trip. The post says AI- and ML-enabled solutions connect to systems inside and outside the organization to capture and analyze T&E data, helping companies track employee movements, identify hidden risks, prevent non-compliant practices and incre…

  26. SAP Concur Blog

    SAP Concur: Travel and Expense's Key Role in Improving Employee Experience

    Citing research by Oxford Economics with SAP Concur, the blog notes that 1 in 3 employees who expect a seamless technology experience do not get one. Poor travel and expense technology can lower compliance, efficiency, and retention. Mobile receipt capture, automated approvals, embedded policy prompts, and integrated itinerary and safety information can improve employee experience while raising compliance and efficiency.

  27. SAP Concur Blog

    SAP Concur: How Global Clients Can Leverage Preferred Care Experts in Disruptive Outsourcing

    SAP Concur argues that as companies expand into international markets, their financial and IT systems become increasingly complex and decentralized, making it hard to gain the visibility and control needed to manage SAP Concur solutions. It cites Deloitte's Global Outsourcing Survey (2018, more than 500 executives) that the focus of outsourcing has shifted from traditional work transfer to upfront transformation and automation, and that organizations see 'buying' capabilities in the marketplace as generally faster and more scalable than developing them internally. It describes the Preferred Care service, which offers Authorized Support Contact training, tailored release support, product roa…

  28. SAP Concur Blog

    SAP Concur: 5 Ways Tech Will Impact the Future of K-12 Schools

    SAP Concur published a blog post discussing the impact of technology on the future of K-12 schools. The article notes that automating administrative tasks can free teachers and staff to focus on teaching. Smart expense management systems can help schools control budgets, improve efficiency, and enhance supplier relationships. Additionally, technology can strengthen compliance and reduce fraud risk. The article was written by Sasha Nunes, COO and co-founder of N&B Team Consulting.

  30. SAP Concur Blog

    How Smith & Nephew Eliminated Manager Expense Approval

    A SAP Concur blog post describes how global medical devices company Smith & Nephew eliminated manager expense approval. Travel and expense lead Jorge Monge says the biggest challenge was assuring managers that expenses are properly controlled and compliant. After adopting artificial intelligence technologies, the company not only completely removed the manager approval step but also increased expense reporting accuracy. Monge says Concur Detect enabled the change and positioned the company as a benchmark internally and externally. The company took a top-down approach, securing buy-in from compliance, legal, and communications stakeholders, and emphasized efficiency and compliance benefits.…

  31. SAP Concur Blog

    SAP Concur: Taking a Global Approach to Capturing Spend Across the Enterprise

    A SAP Concur blog post discusses travel and spend management challenges for companies expanding globally or maintaining overseas supplier relationships. Citing the IMF's World Economic Outlook Update, it notes international trade pressures and a plateau in global growth threaten the certainty of global expansion. Common challenges listed include managing multiple complex travel policies and capturing data in outdated or disparate systems; supporting multiple languages, currencies, banking institutions, and financial regulations; under-recovery of VAT by US-based companies sending travelers across borders; compliance with international laws including the Foreign Corrupt Practices Act (FCPA);…

  32. SAP Concur Blog

    How the Pandemic Changed CME Spend for Healthcare

    A SAP Concur blog post notes the pandemic changed how physicians approach continuing medical education (CME). A 2020 PlatformQ Health survey of 200 physicians found 9 in 10 said they will use online courses as their primary CME format post-COVID-19, while at least 22% still plan to seek most CME at in-person meetings. The article lists three CME spend management problems: manual processes relying on spreadsheets and paper receipts are hard to manage and error-prone with remote work; limited visibility makes it hard to track compliance as online and incentive-based CME grows; and budgets are hard to control without pre-approval and adjustment capability. SAP Concur customer data shows 40% of…

  33. SAP Concur Blog

    Automated Expense Management for Aerospace, Defense, and Government Contractors

    SAP Concur says many aerospace, defense, and government contracting (ADG) organizations still use manual, paper-based travel and expense processes, which can frustrate employees, cause costly errors and noncompliance, and raise fraud risk. The sector also faces Defense Contract Audit Agency (DCAA) audit requirements, government oversight, and red tape. SAP Concur offers mobile-friendly travel and expense management, using automation and integration to control employee spend and meet government audit and compliance checks, with ADG packages that include tools to detect fraud and support travelers in emergencies.

  34. SAP Concur Blog

    SAP Concur Partners with WSJ on The Intelligent Business Podcast

    A SAP Concur blog post introduces The Intelligent Business, a five-episode podcast series created in partnership with The Wall Street Journal, exploring how businesses can use emerging technologies to automate more processes and control company spending. It summarizes each episode's themes: AI plays a huge part in simplifying spend management and automating processes; more sources of data allow better service to travelers on the road and keep them safer, lowering risk and increasing employee satisfaction; manual expense reports are time-consuming and could result in unintentional T&E fraud, while AI-driven technology makes receipt capture, reporting, and approvals nearly effortless; AI allo…

  35. SAP Concur Blog

    Why Some Financial Decision Makers are Skeptical of Automation, and Why They Shouldn’t Be

    SAP Concur blog cites an AMI Partners survey of over 400 financial decision-makers at SMBs, identifying barriers to automation such as lack of IT expertise, cost, and resources. However, automation delivers time savings (15% decrease in expense report processing time, 16% decrease in invoice processing time), cost savings (average annual savings of $30,000 for T&E automation and nearly $34,000 for invoice automation), improved employee satisfaction (up to 80% reduction in reimbursement time), and better compliance.

  36. SAP Concur Blog

    SAP Concur 2020 Innovation Awards: Customer T&E Management Results

    SAP Concur announced its 2020 Innovation Awards winners at its annual Fusion customer event: Airbus Americas, Cisco, Globe Telecom, PACCAR and VMware. Airbus Americas adopted a paperless T&E solution, saving $1 million in employee hours over three years and lifting travel policy compliance to 85%. Cisco deployed Concur Travel and Expense in more than 88 countries in under a year, with employee satisfaction rising from 48% to 77%. Globe Telecom reached 100% adoption four months after go-live. PACCAR identified $100K in potential annual savings. VMware cut its expense processing and payment workflow from up to 11 days to four or less and saw a 75% reduction in employee complaints.

  37. SAP Concur Blog

    GW University Uses SAP Concur to Make Travel Safer and Easier for Students and Faculty Abroad

    The George Washington University (GW) operates in more than 100 countries, creating a large volume of student and faculty travel and expense management. Manual reimbursement processes and siloed data previously made it hard for security teams to track travelers. After adopting SAP Concur solutions, students and faculty can photograph receipts and auto-generate expense reports, improving finance approval efficiency; the security team uses Concur Locate to consolidate location data, proactively monitor risks, and send notifications to affected individuals.

  38. SAP Concur Blog

    Digitizing County Finance: AI Fraud Detection and Compliance Pressure

    A SAP Concur blog post, citing the 2022 ACFE Anti-Fraud Technology Benchmarking Report, says the use of AI and machine learning in anti-fraud programs is expected to more than double over the next two years. It notes state government agencies reported a median of $91,000 in fraud losses in 2020 and local government entities $75,000, and recommends county finance teams use data sources such as exception reporting, policy violations and predictive analytics to identify fraud risk.

  39. SAP Concur Blog

    What's Your Spend Management Costing You? SAP Concur Analyzes Automation Value

    SAP Concur published an article examining the hidden costs of manual, paper-based expense management. It provides a formula for calculating cost per expense report and cites multiple data points: 81% of finance leaders admit to blind spots in travel, expense, and invoice spend; automation can reduce AP data entry time by 37% and invoicing errors by 33%; the typical organization loses 5% of annual revenue to fraud. The article also notes that organizations creating exceptional employee experiences see 17% higher productivity, 21% higher profitability, and 24% lower turnover.

  40. SAP Concur Blog

    4 Expense Process Tips to Save Your Bottom Line

    A SAP Concur blog post offers four tips for optimizing expense processes: 1. Audit existing processes to identify bottlenecks and fraud opportunities; 2. Evaluate for change, leveraging mobile apps and automation tools to improve compliance and efficiency; 3. Focus on saving time to save money, streamlining processes reduces rework and delays; 4. Take the expense process to the next level by following best practices. The article emphasizes that a clear process reduces employee confusion, non-compliant expenses, and delayed reimbursements, while also decreasing fraud risk.