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#服务质量

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Sep 28Mon
  1. Pinchain Tourism

    China's Ministry of Culture and Tourism: Tourism Complaints Down 39.24% This Year

    At a September 24 State Council Information Office briefing, Man Hongwei, Director of the Resource Development Department of China's Ministry of Culture and Tourism, outlined three priorities for tourism during the 15th Five-Year Plan: strengthening tourism's livelihood benefits, refining services, and enhancing safety. Measures include encouraging scenic-area combo tickets, cultural tourism annual cards and dedicated consumption vouchers, optimizing reservations and opening hours at popular sites, improving service quality evaluation, and coordinating with relevant departments on tourism safety oversight. Nationwide tourism complaints fell 39.24% year on year this year.

Sep 22Tue
  1. China Tourism News

    Zhejiang Launches Civilized Tourism and Green Consumption Campaign

    On September 21, Zhejiang held its civilized tourism and green consumption campaign alongside a market service quality improvement initiative in Pan'an, Jinhua, with about 200 representatives from cultural and tourism departments, industry associations and co-creation partners. The event released a civilized tourism results list and the IP mascot Lalan, and disclosed that the Junzilan digital app 2.0 had over 50,000 registered users, 215 connected tourism entities and more than 345 listed benefits as of September 17. Ant Group, Wasu Media and China Southern Airlines deepened cooperation with the platform on credit-based tourism, cultural tourism benefit cards and air travel.

Sep 8Tue
Aug 26Wed
  1. China Tourism News

    Study Report: Product Improvement Should Focus on Explanation and Service Quality

    The 'China Study Travel Market Big Data Report 2025-2026' was jointly released by the Study Travel Branch of China Tourism Association and PKU Land Space Planning and Design Institute. The report notes that negative comments on 'explanation and service' are numerous, and future study travel products should focus on improving explanation and service quality and learning atmosphere, while enriching thematic content with local characteristics. Parents prioritize explanation quality and interactive experience when evaluating products; service management is a baseline condition, and safety and facilities are prerequisites.

Aug 14Fri
  1. China Tourism News

    Xinjiang Deploys Tourism Service Quality Improvement and Travel Agency Credit Evaluation

    The Xinjiang Department of Culture and Tourism held a video conference to deploy tourism service quality improvement and travel agency credit evaluation. It reported on the first-half special rectification, requiring strict penalties for unreasonable low-price tours and forced shopping, improving market access and exit mechanisms, and emphasizing travel agencies' compliance with reporting, contracts, and vehicle standards.