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Thursday 24 September

6 updates
OTA / TMC
Hospitality TechnologyUnited States

Scooter's Coffee Integrates Digital Ordering with Olo Platform

Scooter's Coffee has migrated its digital ordering ecosystem onto Olo, the restaurant digital commerce platform. Olo Ordering now powers the backend of the Scooter's Coffee mobile app, while Olo Rails enables the chain's first third-party delivery marketplace channel. The rollout was completed in under 90 days across 900+ locations, covering POS routing configuration, a customizable menu with modifier management, and a seamless transition for existing mobile app users without operational downtime. The brand operates around 900 locations across 32 U.S. states.

OTA / TMC
Skift Feed全球

Booking Holdings Builds Long-Term Advantage With Five Parallel AI Bets

Booking Holdings CEO Glenn Fogel said at Skift Global Forum that the company is running five simultaneous AI bets in a venture-capital style, including consumer agents for Priceline, Agoda and Booking.com plus two native AI startups. He said the technology itself is becoming easy to build, so the real advantage lies in what AI alone cannot provide. Fogel said AI referral traffic currently drives fewer than 1% of room nights at Booking.com, though he expects commerce through AI agents to grow. He also said Airbnb's move into hotels was inevitable and could push home-rental hosts who rely on a single platform to seek additional demand sources.

OTA / TMC
Skift Feed全球

Sierra and OpenAI's Taylor on AI's Broad Impact on Travel

Bret Taylor, founder of Sierra and chairman of OpenAI's board, said at Skift Global Forum that AI agents can already handle the entire journey — booking, pre-arrival, in-stay and post-stay — as one continuous conversation. He criticized companies that route customers between departments, saying shipping your org chart should never happen in the world of AI. Taylor said the difference between marketing and service is just who initiates the conversation, and that every company's agent will eventually handle booking, onboarding, cross-sell and service as a single interface. He also said over-constraining AI produces worse results, and companies should set goals and guardrails instead of script…

OTA / TMC
Skift Feed全球

Uber on Owning More of the Travel Journey and Negotiating With Agents

Uber CEO Dara Khosrowshahi said at Skift Global Forum that Uber is in active discussions with basically every agentic company, but on the right terms, using its 10.5 million drivers and couriers across more than 70 countries as leverage. He said no agentic company is going to replicate that content. Khosrowshahi also said 80% of Uber's hotel bookings come from UberOne members, reducing dependence on discovery channels like Google. He noted that Uber's early approach of making AI follow human-agent scripts was limiting, and giving AI a goal and a budget produced better outcomes at lower cost.

OTA / TMC
Skift Feed全球

Expedia Bets AI Agents Won't Own the Entire Booking Journey

Speaking at Skift Global Forum 2026, Expedia Group CEO Ariane Gorin said she wants to work with the newest generation of AI agents, including Meta's new agent Muse, but does not believe any single agent can take over the entire travel journey. Expedia had revealed on Tuesday that it would be available on Muse; its X post said only that users can tell Muse where they are headed and it can work with Expedia to sort hotels and everything in between, without detailing how it works. Gorin, participating via remote video, did not elaborate on the partnership but said she personally does not believe a large portion of bookings will become an end-to-end conversational experience, since travel plann…

OTA / TMC
Skift FeedNew York / United States

Booking CEO: Building the AI Travel Agent Isn't the Hard Part

Booking Holdings CEO Glenn Fogel said at the Skift Global Forum in New York City that building an AI travel agent like Instinct wouldn't be that hard, but the real challenge is establishing trust. He argued there is more to travel than handling the transaction, and that travelers want to deal with real people when safeguarding credit card details and other sensitive information. Booking Holdings is still moving forward with AI initiatives, including its ad deal with OpenAI and integration on Google.

Wednesday 23 September

6 updates
OTA / TMC
Business Travel News全球

BizTrip AI Launches MCP Layer for Booking Inside Claude and ChatGPT

AI corporate travel platform BizTrip AI introduced custom Model Context Protocol functionality that enables natural-language corporate travel booking within Claude and ChatGPT. Users who connect their BizTrip AI accounts can search for air, hotel and car rental content in those assistants and complete bookings, with corporate policy applicable to natural-language searches. BizTrip AI earlier partnered to use Sabre's global distribution system and SabreMosaic Travel Marketplace for content. Launched last year, the company reported about a dozen enterprise clients at various pilot stages this summer.

OTA / TMC
Pinchain TourismChina / Beijing / Peru

PROMPERU Leverages Capital Museum Exhibition to Promote the Moche Route

PROMPERU's Beijing office hosted a media event at the Capital Museum on 22 September to promote Peru's tourism resources alongside the exhibition 'Gold, Power, Eternity: Ancient Peruvian Civilisation'. The exhibition, part of the 2026 Capital Museum season and the largest Peruvian artefact show in Beijing in nearly 25 years, brings together about 800 items from more than 20 museums in Mexico and Peru and runs until 18 October 2026. Counsellor Luis Cabello said that a decade after Peru's conditional visa-free policy for Chinese visitors took effect, Peru is becoming a leading long-haul South America destination for Chinese travellers. PROMPERU is also promoting the Moche Route linking archae…

OTA / TMC
Pinchain TourismChina

Tongcheng Travel: Combined Mid-Autumn and National Day Holiday Sparks a 'Second Summer' for Univers…

Tongcheng Travel data shows that as of 23 September 2026, university students' share of travel product bookings during the Mid-Autumn and National Day period rose about 10 percentage points year on year. Student flight booking heat rose over 45% year on year, with first-time flyers exceeding 30%; hotel and homestay bookings rose over 38%; and attraction ticket bookings rose 27%. Dozens of Chinese universities combined the two holidays into a 13-day break, driving hometown visits, campus-area micro-vacations and long-haul cross-province trips. Tongcheng also upgraded its domestic 'first-flight无忧' service to 58 partner airports with 237 convenience services.

OTA / TMC
Pinchain TourismChina / Singapore / Henan

Singapore Tourism Board and Henan Zhongyouxin Travel Launch Song-Dynasty Immersive Promotion

In 2026, the Singapore Tourism Board partnered with Henan Zhongyouxin Travel on a cross-border tourism promotion built around Song-dynasty Chinese aesthetics. An NPC team from Henan's Qingming Shanghe Garden travelled to Singapore to stage immersive street performances linking landmarks such as Mandai Wildlife Reserve, Kampong Glam, Chinatown, Sentosa and Gardens by the Bay, showcasing the city-state's ecological, cultural and urban appeal. Du Linghui, STB's North China director, said Chinese travellers increasingly favour culturally rich, novel deep experiences, prompting continued investment in youth-oriented storytelling.

OTA / TMC
Skift FeedNew York City / United States

Uber CEO: Hotel Booking Is a 'Generalized Bet' as Travelers Come to Us

Uber CEO Dara Khosrowshahi said at the Skift Global Forum in New York that the company's April launch of hotel booking in its app through a partnership with Expedia was part of a "generalized bet" on the direction of the travel industry. He said that because Uber operates in more than 70 countries and delivers in more than 100, the traveler comes to Uber.

OTA / TMC
BCD Travel RSS全球

Hotel RFP alone no longer defines corporate hotel program success

Alicia Olson, Director of Hotel Program Strategy at Advito (BCD Travel), argues that corporate hotel program success is shifting from the volume of negotiated rates secured to whether travelers can access the right hotel content through approved channels. Citing discussion in Business Travel Executive, the piece notes persistent challenges including lengthy RFP cycles, the static-rate versus dynamic-discount debate, rate loading issues and traveler compliance, while the industry pushes toward shorter, technology-enabled sourcing models. A larger negotiated portfolio does not necessarily produce a stronger program; sourcing should focus on properties supported by traveler demand and visible…

Tuesday 22 September

6 updates
OTA / TMC
Expedia Group Newsroom全球 / United States / Seattle

Expedia Group Advertising and Redion Announce First Travel Protection Partnership

Expedia Group announced a multi-year marketing collaboration with Redion (formerly Europ Assistance worldwide and Generali Global Assistance in the U.S.), marking the first time a travel insurance and assistance brand has joined Expedia Group Advertising as a dedicated partner and opening an entirely new advertiser category. The two companies have worked together for more than 15 years, with Redion providing travel protection to Expedia Group customers; this collaboration moves the relationship beyond product distribution into a strategic advertising alliance with co-branded editorial, on-platform experiences and targeted activations rolling out across Expedia Group brands from Q3 2026. Exp…

OTA / TMC
China Tourism NewsShanghai / Beijing / Tianjin / Anhui / Jiangsu / Hebei / Zhejiang / Suzhou

Beijing-Tianjin-Hebei and Yangtze Delta Hold Tourism Promotion in Suzhou

The Beijing-Tianjin-Hebei and Yangtze River Delta regional tourism promotion exchange event was recently held in Suzhou, Jiangsu, initiated by the Beijing Municipal Bureau of Culture and Tourism and co-hosted with tourism authorities of Tianjin, Hebei, Shanghai, Jiangsu, Zhejiang and Anhui. During the event, tourism associations and travel agency representatives from both regions signed letters of intent on mutual visitor exchange, agreeing on joint route development, product co-creation, brand co-promotion and market expansion. Tongcheng Travel, together with the Beijing bureau, launched a "Beijing-Tianjin-Hebei x Yangtze River Delta north-south mutual travel consumption feature" and platf…

OTA / TMC
China Tourism NewsChina / London / Northampton / United Kingdom

China Appears as Lead Partner Country at 2026 UK ATAS Annual Conference

The 2026 annual conference of the UK's Association of Touring and Adventure Suppliers (ATAS) was held in Northampton, England, on 21-22 September 2026, with China appearing as the event's lead partner country. China's London Tourist Office used the Mid-Autumn Festival occasion to stage a "Shared Moon at the Same Time" culture-and-tourism programme, presenting Chinese culture and new opportunities in China's tourism development to nearly 500 UK travel-industry representatives. The office joined airlines and travel agencies in exhibition booths, explaining new China travel scenarios alongside the visa-free policy, and many UK tour operators said they would add China itineraries to next year's…

OTA / TMC
TravelDaily ChinaChina

Shiji Baoku Travel System Upgrades with Eight AI Capabilities Across the Full Chain

Shiji Information's Baoku travel management system announced a full AI upgrade, embedding AI travel assistant, AI admin assistant, AI operations assistant, AI reimbursement review, invoice verification and integration assistant capabilities across the travel workflow. The upgrade covers eight AI capabilities, including real-time multilingual translation (English, Japanese, Korean) and an enterprise-grade AI knowledge base. Employees can generate request drafts via natural language, administrators can query configurations and travel standards, and TMC operations staff can retrieve procedures from the knowledge base.

OTA / TMC
TravelDaily ChinaShanghai / China

2026 TravelDaily Summit: AI Reshapes Travel Entry Points and Supply Chains

The 2026 TravelDaily Summit & Digital Travel Show was held on September 22-23, 2026 at the Shanghai International Convention Center under the theme of change, drawing more than 1,700 senior executives from OTA, hotel, airline, cruise, TMC, destination, travel technology, cultural-tourism consumption and investment segments. Sessions covered AI-driven industry change, shifts in global travel consumption and the restructuring of travel supply chains. TravelDaily CEO Li Chao said that as AI enters travel search, planning, customer service, development and operations, competition will return to the industrial base: real supply, inventory and pricing, fulfillment efficiency, experience design, c…

OTA / TMC
China Tourism NewsShanghai / Ephesus / Istanbul / Cappadocia / Turkey / Konya / Antalya / Muğla

Türkiye Tourism and Trip.com Launch Immersive Culinary Experience in Shanghai

On 20 September, an immersive culinary experience titled "Taste of Türkiye" opened at the Old City Hall on Shanghai's Bund, jointly created by the Türkiye Tourism Promotion and Development Agency and Trip.com Group. Running for three months under the theme "Leap into Türkiye," it is expected to host 900 to 1,000 guests. The experience blends cuisine, destination scenery, traditional costume and dance, with a route covering Istanbul, Cappadocia, Antalya and ancient Ephesus, reflecting how Chinese travellers' Turkish itineraries are extending from classic cities to Muğla, Konya and the Aegean coast.

Monday 21 September

4 updates

Sunday 20 September

1 updates

Saturday 19 September

1 updates

Friday 18 September

1 updates