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Jun 29Wed
  1. SAP Concur Blog

    4 Steps to Managing Fraud and Compliance in Healthcare T&E

    SAP Concur blog highlights that employee T&E fraud can severely damage healthcare organizations' brand reputation. Nearly 20% of T&E expenses fall outside policy. Healthcare workers drive 1,700 miles annually on average, claim 20% more mileage than other industries, and over-estimate mileage by 15%. 58% of respondents are unsure if their company is at risk for global compliance. 33% still spend 76+ hours monthly auditing expense reports. Automation can reduce errors by up to 66% and cut auditing time by as much as 90%.

  2. SAP Concur Blog

    SAP Concur: How to Find Wins for Both Finance and Employees

    SAP Concur's blog argues that expense processes need not trade off finance efficiency against employee experience. Mobile receipt photo submission, automated policy prompts, mobile approvals, and a unified interface can speed reimbursement, improve compliance, and reduce finance workload. Research suggests automation can reduce the review-to-reimbursement period by up to 80%.

  3. SAP Concur Blog

    Employee Needs Have Changed. Has Your Travel and Expense Program?

    SAP Concur notes that the pandemic shifted employee travel and spending behavior, such as moving from hotels to apartments or vacation rentals and extending business trips with personal vacation. These changes create significant gaps between organizations' travel and expense (T&E) programs and employees' real-life needs. The article recommends gathering and measuring employee sentiment data, combining it with operational data, assessing how policies affect sentiment, and using the data to improve T&E programs, which can enhance compliance, cost efficiency, and duty of care.

  4. SAP Concur Blog

    SAP Concur and Oversight Release 2021 Spend Insights Report

    SAP Concur and Oversight released the "2021 Spend Insights Report" analyzing 2021 spending to inform 2022. The report shows significant rises in expense violations and exceptions: duplicate mileage submissions rose 2,127% from Q3 to Q4, missing receipt affidavits rose 306% over the year, excessive personal expenses rose nearly 22%, and excessive missing receipts rose almost 60%.

  5. SAP Concur Blog

    SAP Concur: Systematically Improving Employee Experience with Technology

    A SAP Concur blog post says that over the past two years corporate policies and processes have been scrutinized as revenue, spending, workplaces and travel shifted, and that employee experience deserves ongoing attention. It cites data that recent surveys find 25% to 40% of workers might quit within a year, while 78% told partner Accenture their employer is responsible for helping increase job satisfaction and well-being. The post describes several SAP Concur solutions: ExpenseIt for photographing and auto-categorizing receipts, Concur Request for pre-approval, Concur Detect for automated data review, Intelligent Audit using AI to find non-compliant spending, Concur Invoice for invoice auto…

  6. SAP Concur Blog

    How to Protect Business Travelers in the Sharing Economy

    A SAP Concur blog post notes that the sharing economy continues to grow, with U.S. users projected to reach 86.5 million by 2021 and revenues more than doubling to $40.2 billion by 2022, according to Juniper Research. The sharing economy makes travel more affordable and convenient but brings three risks: regulatory uncertainty, lack of government oversight, and data privacy leaks. The article recommends proactive duty of care measures, including gathering pre-travel reports, sending real-time travel alerts, establishing two-way communication, protecting employee PII, and ensuring T&E management solutions collect minimum PII and follow ISO 27001 standards. SAP Concur can consolidate travel d…

  7. SAP Concur Blog

    SAP Concur Shares Three Key Things Needed for PPP Forgiveness

    SAP Concur published an article outlining three key categories of documentation needed for Paycheck Protection Program (PPP) loan forgiveness: payroll expense documents, headcount records, and non-payroll expense support. The article advises businesses to seek help from accountants and consult the Treasury Department website. Application requirements depend on loan size and business nature, but documentation must be kept available even if not required for submission.

  8. SAP Concur Blog

    What Every CPO Should Know About Employee Spend

    An SAP Concur blog post notes that the pandemic accelerated finance digital transformation and significantly shifted employee spending patterns. In 2020, SAP Concur customers saw a 58% increase in the 'Other' expense category, signaling reduced spend visibility. The article advises CPOs to address three questions: whether travel and expense data are connected, which channels employees use to spend company funds, and how to capture rogue spend outside traditional travel channels. It stresses that procurement executives should not focus solely on cost reduction when renegotiating travel supplier agreements, but must ensure key suppliers are adequately compensated for traveler health efforts.

  9. SAP Concur Blog

    A Quick Win for CIOs in Financial Transformation

    SAP Concur blog notes that CIOs can achieve a quick win by modernizing travel and expense systems, opening the door to more complex cloud transformation in finance. 66% of senior executives believe a strong IT-finance partnership enables agility. An IDC report found roughly 80% of AP managers' time is spent on lower-level tasks. 53% of respondents manage different spending types with separate applications. An ACFE report says it takes on average 14 months to detect a fraud scheme.

  10. SAP Concur Blog

    IDC Report: Automating AP Management Offers Greater Visibility and Cost Savings

    SAP Concur published an article citing an IDC study of several businesses, finding that companies deploying Concur Invoice saw multiple benefits: greater visibility into business performance driving smarter decisions; 505% return on investment over five years; a five-month payback period; 99% of employees using a cloud-based system complied with company procurement policy; and productivity increased an average of 11% due to mobile enablement. IDC said automating the invoice process not only improved efficiency and productivity but also provided big-picture data visibility and increased employee satisfaction.

  13. SAP Concur Blog

    4 Steps to Control Employee Spend Before It’s Too Late

    Part two of SAP Concur's blog series discusses how to prevent employee expense fraud by reviewing T&E policies, establishing prevention and detection processes, using reporting to monitor data, and comparing control benchmarks. ACFE's Global 2020 Study on Occupational Fraud shows companies with internal policy controls have lower fraud losses and quicker detection. The article recommends regularly updating T&E policies, clarifying acceptable expenses, and setting up automated audit rules.

  14. SAP Concur Blog

    SAP Concur Explains How Concur Expense Automates Expense Management

    SAP Concur describes Concur Expense: integrating travel and expense in a single solution, employees can go from trip to expense report with one click. Smart matching combines credit card transactions, booked travel, and e-receipts; built-in audit rules instantly highlight exceptions; finance leaders get a unified view of travel and expense spend. Hotel e-receipts are automatically itemized, and the system notifies employees of incomplete entries. Employees can view, add, and submit expense reports via mobile, and managers can approve on the go. Concur Expense analytics dashboards provide spend views and travel KPIs. Tungsten Automation used reporting tools to reduce travel spend by 15% over…

  15. SAP Concur Blog

    3 Major Benefits of Using a Mobile App for Mileage Reporting in Higher Education

    The SAP Concur blog notes that admissions, athletic recruiting, and advancement staff at higher education institutions often drive to recruit students and fundraise, and manual mileage tracking leads to inaccurate data, fraud, and expense errors. It cites three benefits of mobile apps: GPS-accurate distance tracking saves money, automated tracking saves time, and it supports policy compliance. It references National Center for Education Statistics data projecting a 20% enrollment increase for college students older than 25 by 2023.

  16. SAP Concur Blog

    Balancing Compliance and User Satisfaction with an Employee-Driven Travel and Expense Policy

    The article emphasizes combining employee sentiment data with operational data to create more effective T&E policies. By understanding the reasons behind employee behaviors, companies can adjust policies to improve compliance and satisfaction. For example, discovering issues like low meal limits or poor supplier performance and making improvements.

  17. SAP Concur Blog

    Top 6 Business Challenges AI Can Help With: Focus on Expense Management

    The article outlines six applications of AI in back-office expense management: increasing expense report reliability (only 20% of expenses go through proper auditing), reducing fraud risk (ACFE reports average annual fraud loss equals 5% of an organization's revenue with average loss per case of $1.5M), gaining control of regulatory compliance, adapting to policy changes, boosting employee experience, and recovering tax (42% of employee spend submitted for VAT/GST reimbursement does not meet reclaim requirements due to incorrect data, and global market potential for VAT reclaim is almost $75 billion).

  19. SAP Concur Blog

    SAPPHIRE NOW Highlights Travel and Expense Management Innovation

    SAP Concur hosted multiple sessions at SAPPHIRE NOW focusing on machine learning, AI-driven fraud detection, and travel and expense management transformation. IBM will share how SAP Leonardo Machine Learning improves T&E app user experience; Shell will present consolidating multiple global expense management systems into one integrated system serving 90,000 users; EY will show how to use T&E data to reduce cross-border tax and immigration risk. Sessions also cover AI and machine learning driving intelligence, compliance and fraud detection best practices, employee spend visibility, and end-to-end integration with SAP ERP and S/4HANA.

  20. SAP Concur Blog

    Survey: 81% of UK Finance Leaders Have T&E Spend Blind Spots

    SAP Concur published an article citing a survey of UK finance leaders, finding 81% have blind spots in their company's travel, expense and invoice spend. A typical company spends more than 10% of its annual budget on T&E. The article lists sources of blind spots: retrospective expense claims prevent cash-flow forecasting; around half of employees prefer to book independently even when the company has an online booking tool; supplier spend is fragmented across channels; more than two-thirds of finance leaders lack confidence in employee T&E policy compliance; and 77% of UK finance leaders lack confidence their business could quickly and accurately locate business travelers in an emergency.

  21. SAP Concur Blog

    IDC and SAP Concur Release Travel and Expense Management Maturity Model

    A SAP Concur blog post introduces a travel and expense management maturity model developed with IDC, dividing corporate spend management into five stages: legacy applications, automated point solutions, connected platform ecosystem, integrated application suites, and intelligent/predictive processes. The post notes legacy systems relying on spreadsheets and non-integrated systems risk untimely expenses, inaccurate accruals, and non-compliant spend, while the final stage uses predictive processes, machine learning-based fraud detection, and near real-time data visibility to increase business agility and resilience.

  22. SAP Concur Blog

    SAP Concur: Controlling Expense Fraud to Keep 5% of Revenue

    Citing the Oversight Systems 2017 Spend Analysis Report, SAP Concur says the typical organization loses 5% of annual revenue to fraud, with 89% of that being asset misappropriation including expense reimbursement schemes, and 50% due to weak internal controls. It offers six tips: robust travel and expense policies, tools that make compliance easier, catching spend anomalies before they happen, reducing mileage padding, audits, and automatic monitoring of expense claim data. SAP Concur says it connects to spending data from suppliers, credit providers and other sources, and uses Concur Intelligence for reports, dashboards and real-time alerts.

  23. SAP Concur Blog

    SAP Concur: Why T&E Management is Critical in the Financial Services Industry

    A SAP Concur blog post analyzes the importance of travel and expense (T&E) management in the financial services industry. It notes that because employees like relationship managers and financial advisors travel frequently, T&E is a major cost center after personnel costs. The highly regulated nature of the industry requires T&E systems to enhance policy compliance, prevent fraud, and meet regulatory requirements like duty of care. The article recommends cloud-based solutions to enhance data security, reduce costs, and improve employee experience.

  25. SAP Concur Blog

    We're Not the Best Just Because We Say We Are

    A SAP Concur blog post aims to clarify common misconceptions about spend management solutions. It emphasizes that a true solution should focus on both end-user experience and the experience of finance managers, providing data analysis and compliance support. The post also distinguishes between 'connected' and 'integrated' and notes that reporting and analytics capabilities vary by provider, requiring complete data capture and professional analytical support.

  26. SAP Concur Blog

    4 Best Practices for Healthcare Mileage Reporting

    An SAP Concur blog post notes that healthcare customers spend 11% on personal car mileage, more than double the average of any other industry. As the number of Americans aged 65 and older doubles in coming decades, demand for mobile healthcare will grow, with more nurses and hospice workers traveling by car. The article offers four best practices: clearly define mileage reimbursement policies, set high expectations for visibility and control, adopt GPS automated tracking for accuracy, and enable mobile app-based reimbursement. Research shows companies save an average of 20% on costs after moving from self-reported mileage to automated GPS tracking.

  27. SAP Concur Blog

    How Technology Can Empower City Managers to be More Effective When It Comes to Serving Citizens

    A SAP Concur blog post discusses challenges facing city managers: they are stuck with paper receipts and Excel sheets, and manual spend processes lead to inefficiency and lack of visibility. It cites data: it takes an average of 26 minutes to manually complete one expense report; 31% of public sector managers say they still lack adequate visibility into expenses; a 2018 Kelton report found 73% of government financial decision-makers reported their organization struggled to remain compliant; a 2017 Mile IQ report found 34.5% of employees admitted to inflating mileage, with 76% saying they could do so because their organizations handled expenses manually; on average, 19% of expense reports an…

  28. SAP Concur Blog

    Amazon Business Integration Launches for Concur Expense

    SAP Concur announced a new Amazon Business Integration for Concur Expense. Available for free via the SAP Concur App Center, the integration reduces the time and effort required for employees to create expense reports from Amazon Business purchases and increases data accuracy. Amazon Business purchases automatically appear in an employee's available expenses, eliminating the need to upload or track down receipts. The integration is easy to set up with just a few clicks from administrators and is available for U.S.-based Amazon Business spend.

  29. SAP Concur Blog

    New FCPA Enforcement Actions: Are You Mitigating This Risk?

    SAP Concur published an article analyzing two recent FCPA enforcement actions by the U.S. Department of Justice (DOJ). Both cases were resolved through 'declinations with disgorgement,' with companies paying approximately $11.2 million and $4 million respectively. The DOJ stated that lenient treatment was based on timely voluntary self-disclosure and full cooperation. The article also outlines the FCPA Pilot Program framework for voluntary self-disclosure and full cooperation, and recommends companies manage risk through T&E tool configuration, data visibility, and compliance reporting.

  30. SAP Concur Blog

    SAP Concur: Stay Resilient with Automated Spend Control and Compliance

    An SAP Concur blog post states that in an uncertain business environment, automated spend management is crucial for companies to stay flexible and profitable. Citing an AMI Research survey, 59% of SMB financial decision-makers say automation improves spend visibility. The article recommends using mobile apps and automated workflows to approve invoices and manage expenses anytime, anywhere, and leveraging AI and machine learning for data accuracy, thereby enhancing compliance, controlling costs, and optimizing cash flow.

  31. SAP Concur Blog

    SAP Concur Releases Guide for Creating Corporate Expense Policies, Covering Expense Types and Best…

    The SAP Concur blog has published a guide on creating effective corporate expense policies. The article details what constitutes a business expense, the main types of expenses (fixed, variable, periodic), and common expense categories (such as travel, meals, remote work). The guide also provides key steps for developing an expense policy, including identifying clear categories, using simple language, defining approval processes, updating regularly, and integrating systems, while emphasizing the importance of policy compliance and employee satisfaction.

  32. SAP Concur Blog

    SAP Concur: Three Data-Driven Strategies for Better Fraud Detection

    A SAP Concur blog post presents fraud detection strategies shared by Ford Motor Company and CenterPoint Energy in an ACFE webinar: combining p-card data with expense reports to analyze trends; reviewing employee spend in all investigations; and using systems to analyze 100% of transactions and flag risks. In the Ford case, reviewing two years of expense reports uncovered $3,000 in fraudulent spend.

  33. SAP Concur Blog

    Taxback International and SAP Concur Partner to Automate VAT Reclaim

    Taxback International, the first technology partner to integrate with SAP Concur to automate the entire VAT reclaim process, continues to innovate for efficiency, visibility, and regulatory compliance. The article highlights the U.S. Tax Cuts and Jobs Act limits on meals and entertainment deductions, post-Brexit uncertainty for UK VAT reclaim, and the EU's 2021 e-commerce VAT rules. Taxback International's cloud software adapts to changing rules, helping companies manage compliance risk and optimize reclaim.

  34. SAP Concur Blog

    SAP Concur: Best Practices for an Employee Spend Fraud Mitigation Program

    A SAP Concur blog post focuses on fraud arising from employee spending, both intentional and accidental, and mitigation measures. It cites the ACFE 2018 Global Study on Occupational Fraud and Abuse, which reports 5% of a typical organization's revenue is lost to fraud each year and 83% of fraud cases involve asset misappropriation; the median loss of asset misappropriation was $154K, with expense reimbursements making up 14% of risk in that fraud category. It also cites a 2017 Oversight report finding 37% of business travelers had at least one exception on their expense reports. Recommended practices include an integrated platform, budget control, 100% auditing and automated GPS mileage tra…

  35. SAP Concur Blog

    How to Fine-Tune Your Expense Approval Process

    A SAP Concur blog post notes that expense approval is both an administrative burden and a vital task. 5% of a typical organization's annual revenue is lost to fraud, and 10% of travelers have at least one duplicate expense averaging over $50. The article offers four tips: use automation to spot inconsistencies, train approvers, review the approval chain, and consider Concur Audit as a safety net. Placing automation at the heart of the approval process can reduce approver time and increase compliance confidence.

  36. SAP Concur Blog

    SAP Concur Shares Tips for Creating Effective T&E Policies

    A SAP Concur blog post discusses how to create T&E policies that support employees while controlling costs. It recommends keeping policies simple to avoid ambiguous booking rules that lead to mistakes and hidden spend; talking to road warriors to understand their needs; and making it easy for employees to find and follow the rules. The article notes that when compliance is simpler, more people do it, leading to better spend control and employee satisfaction.

  37. SAP Concur Blog

    SAP Concur: 3 Key Factors in Achieving a Compliant, Efficient Month-End

    SAP Concur argues that paper-based month-end closing is often stressful and inefficient, and identifies three obstacles: difficulty gathering paperwork, time-consuming and error-prone data entry, and poor data quality that leaves no clear real-time view of finances. It says automation solves these problems: Concur Expense lets employees photograph receipts on their smartphones and automatically convert them into claims, while Concur TripLink captures travel plans and spend. Data flows seamlessly into the finance system, eliminating manual error, giving earlier visibility into spend for proactive decisions, and providing an end-to-end audit trail.

  38. SAP Concur Blog

    ACFE Report: Median Occupational Fraud Loss in Financial Services Reaches $110,000

    A SAP Concur blog post cites the ACFE's 2018 global report on occupational fraud and abuse: total occupational fraud losses reached $7 billion, with median reported fraud losses of $153,000 for insurance and $110,000 for financial services. The most common schemes in banking and finance were corruption (36%) and cash on hand (23), while insurance saw more corruption (45%) and billing (20%). The report found organizations with internal anti-fraud controls had lower fraud instances, and those proactive with data monitoring and analysis saw 52% lower losses and 58% faster detection.

  39. SAP Concur Blog

    SAP Concur: Preventing and Detecting Fraud During Times of Economic Uncertainty

    SAP Concur states that according to the most recent global study on occupational fraud and abuse, the typical organization loses 5% of annual revenue to white-collar crimes. From 2018 to 2019, this included 2,504 fraud cases, 125 countries, $1.5 million average loss per case, and $3.6 billion total losses. ACFE President James D. Ratley says fraud rises during economic uncertainty. ACFE survey shows 55.4% of respondents said fraud levels increased in the past 12 months; nearly 60% of in-house CFEs reported layoffs, 35% of those companies eliminated some controls, and only 3.2% increased controls. SAP Concur recommends automated internal controls to supplement human oversight.

  40. SAP Concur Blog

    SAP Concur: See Your Spend Clearly to Control Your Future

    SAP Concur published a blog post emphasizing that companies can better prepare for future disruptions by controlling spend. The article notes that travel and expense is typically a company's second-largest line item, but issues like leakage, hidden spend, and non-compliant spending exist. By improving spend visibility, companies can adapt more quickly to challenges and opportunities. The article also covers using AI and machine learning to monitor compliance, and solutions like mobile tools for automatic mileage tracking and receipt uploads.