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#数据隐私

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Sep 15Tue
  1. Hospitality Technology

    Hotel Video Feedback Tech Architecture: From Capture to CRS Integration

    Hospitality Technology published an interview with travelsnap CEO Victor Nikonets on how hotels can turn guest video feedback into direct-booking tools. The article argues video and text feedback serve different jobs: video captures subjective sensory experiences, while text remains the higher-volume channel for operational detail. Enterprise pipelines need object storage, event-driven transcription, a metadata layer, and a separate feature layer, plus ASR tuned for accented and multilingual speech, noise suppression, speaker diarization, and domain-specific entity extraction. Entities below a confidence threshold should route to human review, and extracted signals should sit in a candidate…

Sep 2Wed
  1. Hospitality Technology

    Forget Chatbots: The AI Use Cases Yielding Real Margin Relief

    Steve Demchuk, Chief Product Officer at Restaurant365, writes that AI adoption in the restaurant industry has shifted from exploration to tangible results. Research shows that among operators using back-office AI, 69% are using or piloting it for reporting and analytics; 61% say AI has reduced food costs, 62% say it has reduced labor costs; 88% of AI users say it saves time weekly. However, 38% of operators have no plans to use AI, with top barriers being data privacy/security concerns (37%) and accuracy concerns (34%).

  2. Hospitality Technology

    AI Back-Office Automation Drives Margin Relief in Restaurants

    A Restaurant365 study reveals that among operators using back-office AI, 69% use it for reporting and analytics, 61% report reduced food costs, and 62% report lower labor costs. About one-third of AI users see cost reductions of 6% or more, and 88% save time weekly. However, 38% of operators have no AI plans, citing data privacy (37%) and accuracy (34%) concerns.

Aug 28Fri
  1. Skift Feed

    Why Flight Attendants Are Fighting Google's Purchase of Spirit Airlines Data

    Spirit Airlines' $10 million data sale to Google includes extensive employee records (3.4 million payroll records, 100 million emails, 80,000 email accounts, and employee data dating back to 1986) plus commercial assets like pricing models and booking curves, but excludes customer and loyalty program data. The Association of Flight Attendants objected, delaying the hearing to September 9, arguing privacy protections are consumer-facing while the payload is employee-facing.

May 28Thu
  1. PhocusWire All News

    Spain fines Amadeus €14.4M over traveler profiling pilot

    Spain's data protection authority AEPD has fined Amadeus IT Group €14.4 million over a pilot project that used passenger booking data from its GDS to profile travelers. The penalty was reduced from an initial €18 million after Amadeus made a voluntary payment without admitting liability. The investigation followed an anonymous complaint in September 2023. AEPD cited violations of GDPR Articles 14 and 6. Amadeus disagrees and plans to contest the fine in court.

Apr 14Tue
  1. PhocusWire All News

    Losing control, data privacy top concerns around AI travel booking

    Expedia Group's AI Trust Gap study found that only 8% of consumers rely on AI chatbots for trip planning, compared to 59% using search engines. Phocuswright research shows 39% of U.S. travelers use AI for travel research and planning, while search engine usage dropped from 51% in late 2024 to 36% in H2 2025. The survey found 53% are comfortable with AI suggesting options, but 66% don't trust AI to book for them, and 57% worry about loss of control and data/payment privacy.

  2. PhocusWire All News

    AI reshapes luxury travel—but human expertise remains essential

    AI is reshaping luxury travel, but primarily behind the scenes, enhancing human expertise rather than replacing it. Industry leaders say AI improves efficiency and personalization, but the most successful applications remain invisible to travelers. Phocuswright research defines luxury travelers as 'indulgent explorers' seeking exclusivity, with 47% preferring non-mainstream experiences. Arrivia research shows about 35% of luxury travelers are 'aspiring luxury' with net worth between $100k and $1M.

Mar 31Mon
  1. SAP Concur Blog

    Actionable Strategies for IT Leaders to Drive Growth and Enhance Cybersecurity

    A SAP Concur blog post for IT leaders outlines strategies including using AI for operational efficiency, strengthening cybersecurity through cross-functional collaboration, and optimizing IT policies for vendor management and data privacy. Citing the 2025 CFO Insights global survey, it says IT leaders' main observed AI benefits include increased operational efficiency (46%), better data insights and analytics (42%), and improved decision-making (38%). On cybersecurity, 71% of IT leaders feel 'somewhat prepared' to respond to increased cyberattack risk, while only 26% say they are 'very prepared'; 43% rank phishing and social engineering attacks as a top-three vulnerability.

Jun 29Wed
  1. SAP Concur Blog

    10 Trends Shaping Business Travel and Spend Management in 2019 and Beyond

    SAP Concur executives forecast business travel and spend management trends for 2019 and beyond: risks facing female travelers will rise to the top of the corporate agenda, with a GBTA report finding only 18% of corporate travel safety policies specifically address female safety needs; GDPR becomes table stakes and data privacy will change product engineering; shifting immigration and tax policies create new pressures on multinationals; SMBs gain competitive advantage through AI and machine learning; nearly 50% of business travelers spend 30 minutes to an hour daily on expenses; online booking tools will embrace new content sources such as NDC and Airbnb; machine learning goes mainstream; ho…

  2. SAP Concur Blog

    SAP Concur: Is Corporate Travel Ready for Artificial Intelligence?

    SAP Concur blog explores AI's potential in corporate travel, including preference-based booking tools, automatic search and suggestions, and intelligent services that reshape itineraries based on cost, weather, and colleague schedules. It notes IATA's 2017 survey found 85% of passengers willing to provide more personal data for customization, but data ownership and privacy issues remain.

  3. SAP Concur Blog

    How to Protect Business Travelers in the Sharing Economy

    A SAP Concur blog post notes that the sharing economy continues to grow, with U.S. users projected to reach 86.5 million by 2021 and revenues more than doubling to $40.2 billion by 2022, according to Juniper Research. The sharing economy makes travel more affordable and convenient but brings three risks: regulatory uncertainty, lack of government oversight, and data privacy leaks. The article recommends proactive duty of care measures, including gathering pre-travel reports, sending real-time travel alerts, establishing two-way communication, protecting employee PII, and ensuring T&E management solutions collect minimum PII and follow ISO 27001 standards. SAP Concur can consolidate travel d…