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#人工智能

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May 12Fri
  1. SAP Concur Blog

    Forrester: Intelligent T&E Management Drives the Future of Work

    Forrester Consulting published a thought leadership paper commissioned by SAP Concur, based on a global survey of T&E software decision-makers in finance, travel, IT, or procurement. 76% of decision-makers rank increasing automation to improve efficiency and productivity as a high or critical priority, 78% prefer a single platform to manage T&E processes, and 64% report their companies are under pressure to manage costs. 77% believe travel is important or very important to managing customer relationships, and 67% cite its role in obtaining new customers. The report says integrated platforms outperform fragmented solutions on data visibility and system connectivity.

May 3Wed
  1. SAP Concur Blog

    10 Tips for a Duty of Care Program That Supports All Employees

    SAP Concur published 10 tips for building a future-proof duty of care program, covering establishing a crisis management team, leveraging AI for travel risk management, implementing an emergency contact system, updating safety policies, using risk intelligence to assess country-specific threats, deploying an employee tracking system, enabling two-way communication, integrating global medical support, fostering a culture of care, and refining crisis communication with automated alerts. It cites Wakefield's 2024 Global Business Travelers Report: 95% of business travelers are open to AI-enabled booking options, nine in ten would decline a trip for safety, social, or environmental concerns, and…

Aug 23Tue
  1. SAP Concur Blog

    Spend Compliance Challenges for Utility and Energy Companies

    An SAP Concur blog post notes that utility and energy companies must comply with municipal, state, and federal regulations, including those of the Federal Energy Regulatory Commission (FERC), yet many still rely on multiple outdated, on-premises legacy financial systems to maintain and audit employee spend data. This makes it hard to see how money is spent and by whom, review and control spend before it happens, enforce compliance with spend policies and financial regulations, spot data patterns hidden across channels or systems, and actively identify and mitigate spend fraud, waste, and abuse. The post recommends modernizing and automating systems to insert controls at the point of purchas…

Aug 16Tue
  1. SAP Concur Blog

    Automated Spend Management for Higher Education and K12 Schools

    An SAP Concur blog post notes that higher education institutions and K12 schools must comply with a variety of government laws, regulations, and oversight, yet many have multiple outdated, on-premises legacy finance systems containing faculty, staff, and sometimes student spending data. Before this data can be used, it often must be manually combined in a spreadsheet, making it hard for schools to see how money is spent and by whom, review and control spend before it happens, enforce spend policy compliance, spot data patterns hidden across channels or systems, and actively identify and mitigate spend fraud, abuse, and waste. The post recommends modernizing and automating systems to insert…

  2. SAP Concur Blog

    Spend Compliance Challenges for City and County Governments

    An SAP Concur blog post notes that city and county finance teams must comply with various government laws and regulations, yet many state and local government organizations have multiple outdated, on-premises legacy finance systems containing employee spend data. Before this data can be used, it often must be manually combined in a spreadsheet, making it hard for organizations to see how money is spent and by whom, review and control spend before it happens, enforce spend policy compliance, spot data patterns hidden across channels or systems, and actively identify and mitigate spend fraud, abuse, and waste. The post recommends that state and local government organizations modernize and aut…

Jul 18Mon
  1. SAP Concur Blog

    Getting Clarity and Compliance as Spending Policies Shift

    A SAP Concur blog post notes that remote work and disrupted travel led companies to shift spending policies, while supply-chain chaos and inflation further clouded the policy picture. SAP Concur research shows the spending violation rate increased last year and excessive personal expenses jumped nearly 22%. The post recommends automation, AI, and machine learning to strengthen auditing, guide employee compliance, and adapt to policy changes.

Jun 29Wed
  1. SAP Concur Blog

    How Automation Makes It Easier to Comply With Company Travel Policies

    SAP Concur blog and WSJ podcast discuss T&E compliance. T&E fraud is a human problem; when employees book and expense themselves, they can easily fall outside policy accidentally or purposely. Random audits are like looking for a needle in a haystack. AI and machine learning can help build a culture of compliance, automatically auditing every transaction and detecting fraud, errors, and misuse.

  2. SAP Concur Blog

    AI-Powered Assistants are Taking Business Travel by Storm

    A SAP Concur blog post notes that business travel has long faced challenges including logistics, expense compliance decisions, and expense report submission. It introduces how SAP Concur solutions use AI to simplify travel and expense experiences, citing a Forbes article showing how AI assistants help business travelers plan trips and offload financial decision-makers' busywork. Using fictional VP of Procurement Judy as an example, it shows AI can automatically develop itineraries, recommend hotels, provide built-in compliance policy queries, and AI-assisted auditing of 100% of expenses to speed up reimbursement.

  3. SAP Concur Blog

    Ask the Experts: Building a Best-in-Class T&E Fraud Prevention and Detection Program

    PwC's 2018 Global Economic Crime and Fraud Survey found that 49% of organizations globally have been victims of fraud, up from 36% previously. Companies are scrutinizing travel and expense (T&E) spend to prevent and detect fraud. SAP Concur experts answered questions at an ACFE webinar on global expense policy compliance, gift handling, audit rules, automatic corporate card feeds, senior management expense review, and AI detection tools, recommending automation, integration, and proactive reporting to build a best-in-class T&E program.

  5. SAP Concur Blog

    Rethinking Travel and AI With Trust As a Critical Component

    SAP Concur Fusion panel discussions highlight trust as key to travel and AI adoption. An SAP Concur study fielded May-June 2020 found 55% of business travelers' top concern is family health and safety. Travelers need information on global restrictions. AI adoption accelerated but requires trust. Experts recommend starting small, collecting feedback continuously, and strictly monitoring AI models.

  6. SAP Concur Blog

    SAP Concur: Using AI to Automate AP

    SAP Concur blog discusses how AI can automate accounts payable processes to reduce costs, errors, and improve compliance. It notes the average cost to manually process a single supplier invoice is £9, while AI can automatically capture invoices, provide dashboard views, and flag issues. Businesses using Concur Invoice reported an 18% increase in policy compliance and a 46% improvement in staff productivity.

  7. SAP Concur Blog

    Utilizing AI to Manage Compliance Risks in Life Sciences

    Mark Linver, Managing Director of Deloitte Life Sciences Advisory, discusses how life sciences manufacturers can use artificial intelligence (AI) and robotic process automation (RPA) to manage compliance risks. Since it is not feasible to audit all activities involving healthcare professionals (HCPs), compliance organizations use a risk-based approach. A Deloitte survey shows manufacturers want to use AI to monitor financial transactions in real time, implement automatic controls to prevent overspend, automate contract reviews, and more. AI can increase the amount of data reviewed, the frequency of audits, identify anomalies, and prioritize compliance risks. The article also covers knowledg…

  8. SAP Concur Blog

    Just How Often Do We Have to Reinvent Ourselves?

    SAP Concur blog highlights that businesses must continuously reinvent their processes to keep up with change. Using spend management as an example, the article recommends integrating corporate cards, personal cards, purchasing cards, and cash into a single digital process, and introducing pre-purchase approval and AI/machine learning to control spending before it occurs and ensure compliance.

  9. SAP Concur Blog

    ACFE Poll: 80% of Fraud Examiners Back AI and ML in Travel and Expense Programs

    A SAP Concur blog post cites an Association of Certified Fraud Examiners (ACFE) webcast poll on August 12 in which 80% of members said AI and ML should be used in travel and expense programs to combat organizational fraud. The post says AI and ML let audit teams shift from searching for issues to analyzing them, reducing the cost and duration of fraud research. It also notes fewer than half (41%) of ACFE members use T&E data in individual or departmental investigations all the time or often, while 59% use it only sometimes or never because their organizations lack proper reporting or means to share and analyze data across departments.

  10. SAP Concur Blog

    SAP Concur Podcast: How AI and SaaS Are Reshaping Finance and Expense Management

    In a SAP Concur podcast, Oversight's Mike Eberhard and Chris Juneau discuss how AI and machine learning help finance teams identify spending patterns. SAP Concur's Jeanne Dion says SaaS lets finance professionals implement technology quickly with a lighter IT lift, positioning them as more strategic partners. Juneau notes humans aren't ideally suited for pattern matching across vast data, and AI could be liberating for finance professionals. Dion points out that without AI, identifying fraudulent behavior can take up to 14 months. Eberhard sees back-office processes like expenses or payables as a perfect spot to automate, ignored for 20 years.

  11. SAP Concur Blog

    Concur Named Most Admired Travel Technology Company for Sixth Year

    A SAP Concur blog post announces that Concur has been named the 'Most Admired Travel Technology Company' in the business travel industry by The Beat's Readers' Choice Awards for the sixth year in a row and eighth time in ten years. The post also highlights Concur's innovations in AI and bots, traveler safety, such as the Concur bot for Slack, Concur Expense for Outlook add-in, and Concur Locate and Active Monitoring travel risk management solution.

  12. SAP Concur Blog

    The Future Finance Leader: What You Need to Know

    SAP Concur explores the evolving role of CFOs, emphasizing the importance of tech skills, multitasking, strategic advisory skills, and soft skills. Finance leaders will be more involved in company strategy and data analysis, leveraging technologies such as cloud computing, big data, machine learning, and AI.

  13. SAP Concur Blog

    SAP Concur: Is Corporate Travel Ready for Artificial Intelligence?

    SAP Concur blog explores AI's potential in corporate travel, including preference-based booking tools, automatic search and suggestions, and intelligent services that reshape itineraries based on cost, weather, and colleague schedules. It notes IATA's 2017 survey found 85% of passengers willing to provide more personal data for customization, but data ownership and privacy issues remain.

  14. SAP Concur Blog

    Three Reasons to Adopt a Travel and Expense Management Solution: Simplicity, Safety, Spending

    A SAP Concur blog post, citing IDC MarketScape research, outlines three business benefits of adopting an app-based travel and expense management solution. First, simplicity: employees can book and manage trips via mobile, with itinerary and credit card data consolidated, reducing paperwork and boosting productivity and engagement. Second, safety: the solution collects itinerary details from every booking channel and combines them with card transaction data to locate and reach employees in emergencies, fulfilling duty of care. Third, spending: full visibility into bookings and spend helps identify savings, track budgets, strengthen supplier negotiations, and support policy compliance, regula…

  15. SAP Concur Blog

    SAP Concur Fusion 2019 in San Diego Focuses on AI and Automation

    A SAP Concur blog post reviews its annual event, SAP Concur Fusion 2019, where more than 3,200 customers, partners, and employees gathered in San Diego for four days of networking, learning sessions, and micro-forums. It highlights Innovation Award winners: Alteryx eliminated manual processes and applied analytics to travel and expenses; Discovery used Concur Expense and TripLink to connect travel and expense and integrated Uber and Airbnb to let employees book directly with suppliers while staying in policy; and George Washington University moved from a paper-based system to Concur Expense for improved controls and traceability, and uses Concur Locate to protect student safety. The article…

  16. SAP Concur Blog

    Putting AI to Work in New Ways

    This SAP Concur blog explores AI applications in travel and expense management. AI analyzes data, provides insights, automates processes, reduces errors, and enables predictive analytics. For example, AI can detect fraud patterns and optimize budget negotiations. IDC predicts AI-powered enterprises will see 100% increase in knowledge worker productivity by 2025. SAP Concur invests in AI to help customers improve efficiency.

  17. SAP Concur Blog

    SAP Concur: Reimagining Travel and Expense Processes with AI and Machine Learning

    A SAP Concur blog post says most companies are still in the early vision and planning stages of AI and ML deployment, but these technologies can be used now to transform travel and expense processes. It notes that as countries increase regulations and enforcement, managing T&E compliance is more important than ever, and traveling employees face stricter immigration and taxation rules, such as having to file a foreign tax return for a single business trip. The post says AI- and ML-enabled solutions connect to systems inside and outside the organization to capture and analyze T&E data, helping companies track employee movements, identify hidden risks, prevent non-compliant practices and incre…

  18. SAP Concur Blog

    AI and Blockchain: The Future of Accounting Tools

    The article explores the potential of AI and blockchain in accounting. Blockchain as a secure distributed ledger speeds up monthly reconciliations and prevents tampering; AI handles large data tasks, reducing weeks of work to days or hours. A survey shows 86% of accountants welcome technology to make admin tasks invisible.

  20. SAP Concur Blog

    How Smith & Nephew Eliminated Manager Expense Approval

    A SAP Concur blog post describes how global medical devices company Smith & Nephew eliminated manager expense approval. Travel and expense lead Jorge Monge says the biggest challenge was assuring managers that expenses are properly controlled and compliant. After adopting artificial intelligence technologies, the company not only completely removed the manager approval step but also increased expense reporting accuracy. Monge says Concur Detect enabled the change and positioned the company as a benchmark internally and externally. The company took a top-down approach, securing buy-in from compliance, legal, and communications stakeholders, and emphasized efficiency and compliance benefits.…

  21. SAP Concur Blog

    SAP Concur Partners with WSJ on The Intelligent Business Podcast

    A SAP Concur blog post introduces The Intelligent Business, a five-episode podcast series created in partnership with The Wall Street Journal, exploring how businesses can use emerging technologies to automate more processes and control company spending. It summarizes each episode's themes: AI plays a huge part in simplifying spend management and automating processes; more sources of data allow better service to travelers on the road and keep them safer, lowering risk and increasing employee satisfaction; manual expense reports are time-consuming and could result in unintentional T&E fraud, while AI-driven technology makes receipt capture, reporting, and approvals nearly effortless; AI allo…

  22. SAP Concur Blog

    SAP Concur: AI Doesn't Replace Employees, It Augments Them

    A SAP Concur blog post says AI has entered the workplace, helping save time and reduce paperwork, for example by replacing paper receipts and tedious manual data entry with automated travel and expense management tools. A.G. Lambert, SVP of product strategy at SAP Concur, says "AI doesn't replace employees, it augments them." The post mentions a partnership with Forbes examining how technology improves business processes, highlighting AI-assisted auditing, travel policy bots and tools that improve cash flow management.

  23. SAP Concur Blog

    SAP Concur Launches Budget, Mileage and Expense Audit Products

    SAP Concur announced three new spend-management products: Concur Budget, which provides dashboards for strategic decision-making and financial control; Concur Drive, which uses smart sensors on mobile devices to automatically capture mileage and handle reimbursement; and Concur Detect by AppZen, which applies machine learning to audit 100% of expense reports before reimbursement and integrates with Concur Expense. SAP Concur said the tools aim to simplify spend management for organizations of any size.

  24. SAP Concur Blog

    Smith & Nephew Frees 20,000 Productivity Hours with AI and Concur Detect

    Global medical devices company Smith & Nephew shifted from an overly compliance-driven approach to an employee-centric focus after management changes, scaling operations across 44 countries. Using focus groups and surveys, it applied AI and Concur Detect to streamline travel and expense processes and ensure compliance, returning over 20,000 productivity hours to employees, with managers no longer approving expenses individually.

  25. SAP Concur Blog

    Digitizing County Finance: AI Fraud Detection and Compliance Pressure

    A SAP Concur blog post, citing the 2022 ACFE Anti-Fraud Technology Benchmarking Report, says the use of AI and machine learning in anti-fraud programs is expected to more than double over the next two years. It notes state government agencies reported a median of $91,000 in fraud losses in 2020 and local government entities $75,000, and recommends county finance teams use data sources such as exception reporting, policy violations and predictive analytics to identify fraud risk.

  26. SAP Concur Blog

    SAP Concur Explains Machine Learning in Travel, Expense, and Invoice Solutions

    SAP Concur published an article explaining machine learning (ML) applications in travel, expense, and invoice solutions. It describes Concur Invoice using SAP Leonardo to extract and classify data from invoice images; Concur Expense integrating with Office 365 to create expense entries from emailed receipts; ExpenseIt using ML to turn receipt photos into completed expense reports; Concur Detect by AppZen auditing 100% of expense reports; and ML use in TripIt and Concur Locate.

  27. SAP Concur Blog

    SAP Concur Podcast Discusses AI's Role in Finance Digital Revolution

    SAP Concur published a podcast conversation between former SAP Concur executives Mike Eberhard and Chris Juneau, and Jeanne Dion, discussing the impact of technology on finance and accounting. The conversation covers the evolution from GUI to SaaS, smartphones, and now AI and machine learning. They note that AI is uniquely suited for pattern identification, helping finance professionals focus on strategic tasks and address challenges like compliance and fraud detection. The conversation also mentions that during the pandemic, cases of noncompliance or potential fraud increased by over 200%, and issues such as unused tickets, gift card purchases, and excessive mileage reimbursement.

  28. SAP Concur Blog

    SAP Concur: Machine Learning in Travel and Expense

    A SAP Concur blog post discusses AI and machine learning in travel and expense. It cites Frank Chen, Sundar Pichai, and Forrester analyst J.P. Gownder, suggesting AI and machine learning could be the next big wave in computing. SAP's portfolio of intelligent applications is called Leonardo Machine Learning. Concur already uses machine learning and related data science algorithms to simplify travel and expense, such as using OCR and machine learning to extract total amount, date, currency, and expense type from receipt images and create expense entries. Concur Expense for Outlook (beta) can pre-populate expense entries from electronic receipts received via email. Other applications include h…

  29. SAP Concur Blog

    Top 6 Business Challenges AI Can Help With: Focus on Expense Management

    The article outlines six applications of AI in back-office expense management: increasing expense report reliability (only 20% of expenses go through proper auditing), reducing fraud risk (ACFE reports average annual fraud loss equals 5% of an organization's revenue with average loss per case of $1.5M), gaining control of regulatory compliance, adapting to policy changes, boosting employee experience, and recovering tax (42% of employee spend submitted for VAT/GST reimbursement does not meet reclaim requirements due to incorrect data, and global market potential for VAT reclaim is almost $75 billion).

  31. SAP Concur Blog

    SAPPHIRE NOW Highlights Travel and Expense Management Innovation

    SAP Concur hosted multiple sessions at SAPPHIRE NOW focusing on machine learning, AI-driven fraud detection, and travel and expense management transformation. IBM will share how SAP Leonardo Machine Learning improves T&E app user experience; Shell will present consolidating multiple global expense management systems into one integrated system serving 90,000 users; EY will show how to use T&E data to reduce cross-border tax and immigration risk. Sessions also cover AI and machine learning driving intelligence, compliance and fraud detection best practices, employee spend visibility, and end-to-end integration with SAP ERP and S/4HANA.

  32. SAP Concur Blog

    SAP Concur: See Your Spend Clearly to Control Your Future

    SAP Concur published a blog post emphasizing that companies can better prepare for future disruptions by controlling spend. The article notes that travel and expense is typically a company's second-largest line item, but issues like leakage, hidden spend, and non-compliant spending exist. By improving spend visibility, companies can adapt more quickly to challenges and opportunities. The article also covers using AI and machine learning to monitor compliance, and solutions like mobile tools for automatic mileage tracking and receipt uploads.

  34. SAP Concur Blog

    SAP Concur Launches Verify, Applying AI and Machine Learning to Simplify Expense Auditing

    SAP Concur announced Verify, a new solution that uses AI and machine learning to evaluate 100% of expense reports and identify anomalies, helping auditors focus on potential problems. The article notes that the pandemic changed employee spending behavior, with SAP Concur data showing the proportion of expenses categorized as 'Other' increased by 58% from 2019 to 2020. Verify is planned to launch in Q3 2021.