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  1. SAP Concur Blog

    4 Best Practices for Healthcare Mileage Reporting

    An SAP Concur blog post notes that healthcare customers spend 11% on personal car mileage, more than double the average of any other industry. As the number of Americans aged 65 and older doubles in coming decades, demand for mobile healthcare will grow, with more nurses and hospice workers traveling by car. The article offers four best practices: clearly define mileage reimbursement policies, set high expectations for visibility and control, adopt GPS automated tracking for accuracy, and enable mobile app-based reimbursement. Research shows companies save an average of 20% on costs after moving from self-reported mileage to automated GPS tracking.

  2. SAP Concur Blog

    How Technology Can Empower City Managers to be More Effective When It Comes to Serving Citizens

    A SAP Concur blog post discusses challenges facing city managers: they are stuck with paper receipts and Excel sheets, and manual spend processes lead to inefficiency and lack of visibility. It cites data: it takes an average of 26 minutes to manually complete one expense report; 31% of public sector managers say they still lack adequate visibility into expenses; a 2018 Kelton report found 73% of government financial decision-makers reported their organization struggled to remain compliant; a 2017 Mile IQ report found 34.5% of employees admitted to inflating mileage, with 76% saying they could do so because their organizations handled expenses manually; on average, 19% of expense reports an…

  3. SAP Concur Blog

    Amazon Business Integration Launches for Concur Expense

    SAP Concur announced a new Amazon Business Integration for Concur Expense. Available for free via the SAP Concur App Center, the integration reduces the time and effort required for employees to create expense reports from Amazon Business purchases and increases data accuracy. Amazon Business purchases automatically appear in an employee's available expenses, eliminating the need to upload or track down receipts. The integration is easy to set up with just a few clicks from administrators and is available for U.S.-based Amazon Business spend.

  4. SAP Concur Blog

    New FCPA Enforcement Actions: Are You Mitigating This Risk?

    SAP Concur published an article analyzing two recent FCPA enforcement actions by the U.S. Department of Justice (DOJ). Both cases were resolved through 'declinations with disgorgement,' with companies paying approximately $11.2 million and $4 million respectively. The DOJ stated that lenient treatment was based on timely voluntary self-disclosure and full cooperation. The article also outlines the FCPA Pilot Program framework for voluntary self-disclosure and full cooperation, and recommends companies manage risk through T&E tool configuration, data visibility, and compliance reporting.

  5. SAP Concur Blog

    SAP Concur: Stay Resilient with Automated Spend Control and Compliance

    An SAP Concur blog post states that in an uncertain business environment, automated spend management is crucial for companies to stay flexible and profitable. Citing an AMI Research survey, 59% of SMB financial decision-makers say automation improves spend visibility. The article recommends using mobile apps and automated workflows to approve invoices and manage expenses anytime, anywhere, and leveraging AI and machine learning for data accuracy, thereby enhancing compliance, controlling costs, and optimizing cash flow.

  6. SAP Concur Blog

    SAP Concur Releases Guide for Creating Corporate Expense Policies, Covering Expense Types and Best…

    The SAP Concur blog has published a guide on creating effective corporate expense policies. The article details what constitutes a business expense, the main types of expenses (fixed, variable, periodic), and common expense categories (such as travel, meals, remote work). The guide also provides key steps for developing an expense policy, including identifying clear categories, using simple language, defining approval processes, updating regularly, and integrating systems, while emphasizing the importance of policy compliance and employee satisfaction.

  7. SAP Concur Blog

    SAP Concur: Three Data-Driven Strategies for Better Fraud Detection

    A SAP Concur blog post presents fraud detection strategies shared by Ford Motor Company and CenterPoint Energy in an ACFE webinar: combining p-card data with expense reports to analyze trends; reviewing employee spend in all investigations; and using systems to analyze 100% of transactions and flag risks. In the Ford case, reviewing two years of expense reports uncovered $3,000 in fraudulent spend.

  8. SAP Concur Blog

    Taxback International and SAP Concur Partner to Automate VAT Reclaim

    Taxback International, the first technology partner to integrate with SAP Concur to automate the entire VAT reclaim process, continues to innovate for efficiency, visibility, and regulatory compliance. The article highlights the U.S. Tax Cuts and Jobs Act limits on meals and entertainment deductions, post-Brexit uncertainty for UK VAT reclaim, and the EU's 2021 e-commerce VAT rules. Taxback International's cloud software adapts to changing rules, helping companies manage compliance risk and optimize reclaim.

  9. SAP Concur Blog

    SAP Concur: Best Practices for an Employee Spend Fraud Mitigation Program

    A SAP Concur blog post focuses on fraud arising from employee spending, both intentional and accidental, and mitigation measures. It cites the ACFE 2018 Global Study on Occupational Fraud and Abuse, which reports 5% of a typical organization's revenue is lost to fraud each year and 83% of fraud cases involve asset misappropriation; the median loss of asset misappropriation was $154K, with expense reimbursements making up 14% of risk in that fraud category. It also cites a 2017 Oversight report finding 37% of business travelers had at least one exception on their expense reports. Recommended practices include an integrated platform, budget control, 100% auditing and automated GPS mileage tra…

  10. SAP Concur Blog

    How to Fine-Tune Your Expense Approval Process

    A SAP Concur blog post notes that expense approval is both an administrative burden and a vital task. 5% of a typical organization's annual revenue is lost to fraud, and 10% of travelers have at least one duplicate expense averaging over $50. The article offers four tips: use automation to spot inconsistencies, train approvers, review the approval chain, and consider Concur Audit as a safety net. Placing automation at the heart of the approval process can reduce approver time and increase compliance confidence.

  11. SAP Concur Blog

    SAP Concur Shares Tips for Creating Effective T&E Policies

    A SAP Concur blog post discusses how to create T&E policies that support employees while controlling costs. It recommends keeping policies simple to avoid ambiguous booking rules that lead to mistakes and hidden spend; talking to road warriors to understand their needs; and making it easy for employees to find and follow the rules. The article notes that when compliance is simpler, more people do it, leading to better spend control and employee satisfaction.

  12. SAP Concur Blog

    SAP Concur: 3 Key Factors in Achieving a Compliant, Efficient Month-End

    SAP Concur argues that paper-based month-end closing is often stressful and inefficient, and identifies three obstacles: difficulty gathering paperwork, time-consuming and error-prone data entry, and poor data quality that leaves no clear real-time view of finances. It says automation solves these problems: Concur Expense lets employees photograph receipts on their smartphones and automatically convert them into claims, while Concur TripLink captures travel plans and spend. Data flows seamlessly into the finance system, eliminating manual error, giving earlier visibility into spend for proactive decisions, and providing an end-to-end audit trail.

  13. SAP Concur Blog

    ACFE Report: Median Occupational Fraud Loss in Financial Services Reaches $110,000

    A SAP Concur blog post cites the ACFE's 2018 global report on occupational fraud and abuse: total occupational fraud losses reached $7 billion, with median reported fraud losses of $153,000 for insurance and $110,000 for financial services. The most common schemes in banking and finance were corruption (36%) and cash on hand (23), while insurance saw more corruption (45%) and billing (20%). The report found organizations with internal anti-fraud controls had lower fraud instances, and those proactive with data monitoring and analysis saw 52% lower losses and 58% faster detection.

  14. SAP Concur Blog

    SAP Concur: Preventing and Detecting Fraud During Times of Economic Uncertainty

    SAP Concur states that according to the most recent global study on occupational fraud and abuse, the typical organization loses 5% of annual revenue to white-collar crimes. From 2018 to 2019, this included 2,504 fraud cases, 125 countries, $1.5 million average loss per case, and $3.6 billion total losses. ACFE President James D. Ratley says fraud rises during economic uncertainty. ACFE survey shows 55.4% of respondents said fraud levels increased in the past 12 months; nearly 60% of in-house CFEs reported layoffs, 35% of those companies eliminated some controls, and only 3.2% increased controls. SAP Concur recommends automated internal controls to supplement human oversight.

  15. SAP Concur Blog

    SAP Concur: See Your Spend Clearly to Control Your Future

    SAP Concur published a blog post emphasizing that companies can better prepare for future disruptions by controlling spend. The article notes that travel and expense is typically a company's second-largest line item, but issues like leakage, hidden spend, and non-compliant spending exist. By improving spend visibility, companies can adapt more quickly to challenges and opportunities. The article also covers using AI and machine learning to monitor compliance, and solutions like mobile tools for automatic mileage tracking and receipt uploads.

  17. SAP Concur Blog

    SAP Concur Named G2 Leader for Summer 2020 in Travel and Expense

    SAP Concur was ranked the #1 Leader in four of G2's Summer 2020 Grid Reports: Travel Management, Expense Management, Invoice Management, and Travel & Expense Management. More than 5,000 users provided reviews, with users especially appreciating compliance and expense automation features. G2 Director of Market Research Kara Kennedy said high market presence and strong user satisfaction ratings drove the top rankings.

  18. SAP Concur Blog

    The Top 5 T&E Reports for Healthcare Organizations

    A SAP Concur blog post offers T&E reporting strategy advice for healthcare organizations, including assembling a cross-functional team, collecting departmental data needs, and designing dashboards and scorecards. It lists five reports: mileage monitoring, duplicate spend identification, credit card reconciliation, healthcare attendee spending and workflow aging. The post says 11% of T&E spend for SAP Concur healthcare customers was categorized as mileage in 2020, replacing airfare as the third-largest spend area. The attendee spending report helps ensure amounts stay within per-attendee limits and addresses Sunshine Act reporting requirements.

  19. SAP Concur Blog

    SAP Concur Integrates with ERP to Automate Accounts Payable

    SAP Concur published a blog post explaining how integrating accounts payable (AP) processes with enterprise ERP systems addresses three primary issues: siloed information, disparate systems, and error-prone manual processes. Citing an IDC report, the article notes that technologies like cloud, machine learning, and advanced analytics are transforming AP management, and positions SAP as a leader in worldwide cloud and SaaS ERP AR and AP applications. The integration enables near real-time data synchronization between SAP Concur and SAP systems with no manual interaction, improving visibility, reducing risk, and enhancing compliance.

  20. SAP Concur Blog

    Mileage Reimbursement: How Much Are You Paying for Overstated Expenses?

    SAP Concur published a blog post discussing the financial risks and compliance issues of self-reported mileage reimbursement. The article notes that self-reported mileage relies on an honor system, making it prone to errors or exaggeration, which increases company costs and potential fraud. Without receipts, it is difficult to verify accuracy or ensure compliance with tax and regulatory requirements. The article recommends automated mileage tracking tools like Concur Drive to accurately capture distance and routes, reducing overstatement, improving audit readiness, and establishing a culture of compliance.

  22. SAP Concur Blog

    How Healthy Is Your Travel Program?

    A SAP Concur blog post discusses the importance of a healthy corporate travel program. It notes that travel management processes can impact everything from employee satisfaction to budgets, compliance, payroll, taxes, and traveler safety, so it is critical that companies have a healthy travel program. This means ensuring full visibility into travel and expense management processes and data, as well as mechanisms for managing complex and changing internal policies and external regulatory requirements. The article suggests companies assess their travel programs, including data utilization, travel processes, compliance, and employee satisfaction. SAP Concur offers an online travel program asse…

  23. SAP Concur Blog

    SAP Concur Launches Receipt Digitization to Meet Local Regulations

    A SAP Concur blog introduces its receipt digitization feature. Many countries have strict legal and tax requirements for digital receipt images, such as France requiring integrity and authenticity, and Spain requiring official certification. SAP Concur automates the process: after taking a photo of a paper receipt with ExpenseIt, back-end processes ensure the image is digitized and managed according to local legal standards, displaying a blue 'certified' icon and automatically adding it to the expense report workflow.

  24. SAP Concur Blog

    SAP Concur Advises CFOs to Focus on Employee Spend Management

    SAP Concur published an article advising CFOs to focus on employee spend management. Citing SAP customer data, it notes that many companies saw their expense category 'Other' grow by 58% from 2019 to 2020. The article recommends CFOs ask their teams three questions: whether the travel and expense solution easily connects to other financial systems, whether it makes compliance easy for employees and managers, and whether it tracks rogue spend. It also cites an EIU research report stating almost 75% of US respondents reported an increase in rogue spending by employees.

  25. SAP Concur Blog

    SAP Concur: Compliance and Fraud Risks in Expense Management

    SAP Concur blog highlights that increasing employee-initiated spend channels complicate compliance and fraud risks. ACFE data shows asset misappropriation occurs in over 86% of occupational fraud cases with a median loss of $100,000, while financial statement fraud accounts for 10% of cases but a median loss of $954,000. Travel and expense is a major fraud area, with schemes including mileage padding, fake expenses, and unused airline tickets. Proactive data monitoring can reduce fraud losses by 33%.

  26. SAP Concur Blog

    How One State Changed the Compliance Game with Automated and Integrated Travel and Spend Management

    SAP Concur case study shows a U.S. state accounting office transformed its paper-based reimbursement process into an automated, integrated travel and spend management system using Concur Travel and Concur Expense. The state's 70,000 employees benefit from mobile receipt upload, automatic mileage reimbursement, and automatic per diem calculation. 86% of users found approving reports easy, with approval taking no more than three days. The state also gained greater visibility into hotel spend through enhanced reporting, supporting more informed negotiation decisions.

  27. SAP Concur Blog

    SAP Concur Explains 'Duty of Care' in Travel Management: Legal Obligations and Best Practices

    A SAP Concur blog post provides an in-depth look at the concept of 'Duty of Care' in travel management. It defines it as an organization's legal obligation to protect employees from harm and details its application in travel scenarios, including risk assessment, risk avoidance, communication, and emergency preparedness. The article also discusses current challenges in travel risk management (like pandemics and extreme weather) and the role of technology (such as real-time data and cloud connectivity) in helping companies fulfill their duty of care.

  28. SAP Concur Blog

    Five Predictions for the Future of Corporate Spend Management

    Based on discussions with Accenture, SAP Concur team presents five predictions for corporate spend management: increased risk but better compliance, smarter spend governance, travel no longer a guessing game, improved employee experience, and confidence in growth. Data cited: spend violations increased 292% from 2019 to 2020, and 84% of companies have growth goals.

  29. SAP Concur Blog

    SAP Concur Surveys: Reduced Business Travel Hit Company Revenue

    SAP Concur commissioned Wakefield Research to survey 100 U.S. finance managers and 1,000 U.S. business travelers in January 2022. 88% of finance managers said their company lost revenue over the past year because employees could not travel at pre-pandemic levels; 44% of travelers said their company needs more business travel to remain viable beyond 2022. 84% of finance managers said their company is less than completely prepared for a 2022 travel rebound, 98% saw more non-compliant expenses, and 89% of travelers admitted submitting questionable expenses averaging $3,397.

  32. SAP Concur Blog

    SAP Concur: Auditing Types and Best Practices for Expense Audits

    SAP Concur blog discusses three expense audit types: reactive, random, and 100% manual, citing an IDC report that Concur Invoice customers saw 46% more efficient invoice handling staff, 75% less invoice processing time, and 45% more efficient AP teams. It recommends optimizing audits by identifying exceptions, reducing exception trends, improving first-pass ratio, and increasing card adoption.

  33. SAP Concur Blog

    NEC Reduces T&E Management Time by 40% with SAP Concur

    NEC deployed SAP Concur solutions to reduce travel and expense administration time by approximately 40%, achieving annual savings of ¥200 million (US$1.8 million). Employees can photograph receipts and submit via mobile app, with integration to TMCs, corporate credit cards, and GDS for booking. The e-Bunsho timestamp feature aids Japanese administrators in compliance. During a major earthquake in Taiwan, NEC used risk management features to confirm employee safety within hours, compared to two to three days previously.

  34. SAP Concur Blog

    How Financial Services Firms Manage Fraud and Compliance Risk: SAP Concur Proposes Four Steps

    SAP Concur published an article outlining four steps for financial services firms to manage compliance and fraud in travel and expense programs. It cites data: nearly 20% of T&E expenses fall outside policy; companies with anti-fraud controls experience 52% lower fraud instances and detect fraud 58% faster; 41% of respondents spend 50+ hours per month auditing expense reports. The article also references a FINRA action against a former Merrill Lynch broker and notes FCPA violations can carry up to $100,000 in criminal fines and 5 years imprisonment.

  35. SAP Concur Blog

    SAP Concur: K-12 Budgeting—You Can't Manage What You Can't See

    SAP Concur's blog notes that school districts using paper spreadsheets or hybrid systems to manage spending lack budget visibility, potentially leading to squandered resources, overworked personnel, and non-compliance. Automated systems can shorten reimbursement cycles, simplify compliance reporting, reduce fraud and waste, and help districts allocate resources more strategically.

  36. SAP Concur Blog

    Six Ways for Enterprises to Close Spend Loopholes with Tech

    A SAP Concur blog post cites data showing significant non-compliant corporate spend: 56% of organizations generally reimburse employees for out-of-policy spend, 52% of hotel and air bookings are made outside corporate channels, $19 billion of spend was labeled 'other' in 2019 by SAP Concur customers, and 20% of companies say they cannot recover VAT due to complex procedures. The post says employee spend is the second largest cost next to payroll, and notes that supplier-employee direct relationships, numerous booking channels, employees not waiting for formal processes, and COVID-19 and remote-work expenses falling outside policy make spend hard to track. It also cites ACFE data that during…

  37. SAP Concur Blog

    SAP Concur Blog: Four Small T&E Process Changes for 2020

    A SAP Concur blog post notes that travel-related expenses are often the second-largest line item on a business's budget behind payroll, so efficiencies here can deliver significant returns. It proposes four small T&E process changes that can be made in 2019: first, enable Expense Assistant to automatically create an expense report and fill it with incoming expenses, either monthly or by trip; second, use the Missing Receipt Declaration function to capture missing receipts with a signed affidavit and use the Missing Receipt Audit Report to catch repeat offenders; third, update the receipt policy to disallow submitting an e-receipt or travel reservation without card data, and vice versa, to r…

  38. SAP Concur Blog

    How CFOs Can Manage Out of Control Employee Spend

    An SAP Concur blog post notes that employee-initiated spend has shifted from company control to employee control, causing havoc on managed travel and expense programs. It cites a Phocuswright study showing only 36% of surveyed travelers use their approved corporate booking tool to book hotels, airfare, and rental cars, resulting in significant 'invisible spend.' SAP Concur processed 238 million such transactions worth nearly $109 billion last year. The article advises CFOs to improve spend visibility to save costs, enhance compliance, mitigate fraud, and improve supplier negotiation positions.

  39. SAP Concur Blog

    SAP Concur: The Business Value of Concur Invoice and 505% ROI

    A SAP Concur blog post cites an IDC white paper finding that eight interviewed businesses improved their AP processes with Concur Invoice: staff time on invoice processing fell 68%, employee compliance rose to nearly 100%, late payments to vendors dropped 67%, line-of-business productivity rose 11%, and IT staff time managing AP solutions fell 29%. The white paper also projects annual benefits of $775,401 per organization ($15,418 per 1,000 invoices) and a 505% ROI over five years.

  40. SAP Concur Blog

    Six Questions to Ask Before Going Global

    This SAP Concur blog post lists six questions businesses should consider before expanding internationally: market advantages, regulatory hurdles, local needs, product fit, assumptions (like internet speed), and readiness to start over. It emphasizes that cloud-based tools can help small businesses handle tax and compliance, and suggests hiring local experts to navigate cultural and legal differences.