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  1. SAP Concur Blog

    Managing Expense Compliance During Uncertainty (Part One)

    A SAP Concur blog Q&A with Connie Hoen, who has over 30 years of audit and compliance experience, discusses how companies can control employee spend during uncertainty. The article identifies global travel and expense policies, expense report audit programs, and reporting and analysis requirements as three impacted areas. It recommends assessing work-from-home expense policies, creating 'at home' expense types in expense software, re-evaluating receipt requirements, and training first-time expense submitters and approvers.

  2. SAP Concur Blog

    Deloitte and SAP Concur Launch Travel Ready Compliance App

    Deloitte announced the upcoming release of the Deloitte - Travel Ready app in the SAP Concur App Center, an extension of the SAP-Deloitte partnership. The app connects the Deloitte platform with Concur Request, Concur Travel and Concur Expense, and aims to ease compliance for cross-border business travelers and remote workers by creating a consolidated approval, travel booking and compliance assessment process. It supports compliance with travel restrictions, visa and work permits, income tax, EU cross-border posted worker rules, social security, payroll taxes, corporate taxes and entity establishment risk. Craig Muir, Deloitte Global GES lead partner, and Pete Elmgren, senior vice presiden…

  3. SAP Concur Blog

    Three Steps to Increasing Business Cash Flow

    A SAP Concur blog post outlines three key steps for businesses to improve cash flow: evaluate finances to improve cash flow visibility, including reviewing AR and AP processes and 30-, 60-, and 90-day projections; diversify revenue streams to strengthen cash flow stability; and manage vendor payments through accounts payable automation. The article notes that a healthy business is not just about profits but about maintaining steady, predictable cash flow, without which bills go unpaid, payroll gets delayed, and growth grinds to a halt.

  4. SAP Concur Blog

    SAP Concur Launches Travel Resources for COVID-19 Era

    SAP Concur has released a series of travel management resources for its customers to address the challenges of traveling during the COVID-19 pandemic. These tools include the TripIt Traveler Resource Center, a booking switch feature that allows self-booking based on destination risk, Air Reassurance displaying airline COVID-19 measures, unused ticket credits visibility, Amadeus Ticket Changer self-service, and Concur FAVR by Motus for mileage reimbursement. Additionally, the company offers approval policies, customized messaging, and an expanded duty of care partner network, aiming to help companies resume travel safely and compliantly.

  5. SAP Concur Blog

    How to Build a Work Environment Your Employees Will Love

    SAP Concur published an article on improving employee satisfaction by simplifying technology, gathering feedback, providing the right applications, promoting corporate cards, and adopting best practices. It suggests surveying employee needs, offering tools for travel booking and expense reimbursement, promoting corporate cards to reduce out-of-pocket expenses, and using automation, mobile apps, and training to improve compliance and satisfaction.

  6. SAP Concur Blog

    AP Work is Still Work. It Just Doesn’t Have to be So Frustrating

    An SAP Concur blog post notes that accounts payable (AP) teams still face many manual processes, such as tracking receipts, reviewing expense reports, and digging through paperwork. It cites a TechRepublic survey indicating that as much as 38% of the workforce plans to leave their current job in the next few months, meaning the 'Great Resignation' continues. The article recommends digitizing expense reports and AP processes to reduce processing time, increase efficiency, and improve accuracy, freeing finance and AP teams to focus on more strategic work such as monitoring broader spend strategy and reclaiming eligible value-added tax.

  7. SAP Concur Blog

    3 Ways Mobile Applications Can Streamline Enrollment for Charter Schools

    SAP Concur published an article on how charter schools can use automated invoicing and expense management to address cost pressures from enrollment growth. It cites data: 1.2 million students enrolled in U.S. charter schools in 2006-07, over 6,900 schools in 2016, and over 3.1 million students in 2017. Automated invoice processes can help schools improve cash flow, control spend, and expand enrollment without adding staff.

  8. SAP Concur Blog

    Why VAT Goes Unrecovered: 54% of Eligible VAT Left Unclaimed

    A SAP Concur blog post, citing Vanson Bourne research, reports that businesses leave 54% of eligible value added tax (VAT/GST/HST) unclaimed, amounting to millions or billions of dollars. It lists five reasons: businesses do not realize VAT can be recovered, regulations keep shifting, expenses are hard to track and validate, organizations lack time and expertise, and technology and processes are outdated. The pandemic added compliance challenges as governments rapidly changed VAT rules and deferred deadlines, then shifted focus toward audits to recover lost revenue. The article recommends modernizing VAT programs with intelligent technology, optimized data, and automated recovery processes…

  9. SAP Concur Blog

    Controlling Business Travel Costs with a Travel Expense Policy

    The article argues that as business travel rises, cost control requires more than low-cost airfare and rideshare programs; documenting a travel expense policy has a major impact on the bottom line. A policy should cover standard categories such as accommodations, travel, food and entertainment with clear rules, simplifying reporting and approvals, lowering per-trip costs and reducing fraud opportunities. A GBTA Foundation and Sabre study found 59% of respondents say a company's travel policy is an important factor when considering a new employer, and 84% say the quality of their business travel experience affects business results.

  11. SAP Concur Blog

    ACFE Poll: 80% of Fraud Examiners Back AI and ML in Travel and Expense Programs

    A SAP Concur blog post cites an Association of Certified Fraud Examiners (ACFE) webcast poll on August 12 in which 80% of members said AI and ML should be used in travel and expense programs to combat organizational fraud. The post says AI and ML let audit teams shift from searching for issues to analyzing them, reducing the cost and duration of fraud research. It also notes fewer than half (41%) of ACFE members use T&E data in individual or departmental investigations all the time or often, while 59% use it only sometimes or never because their organizations lack proper reporting or means to share and analyze data across departments.

  12. SAP Concur Blog

    SAP Concur Launches Self-Guided Expense Demo

    SAP Concur released a self-guided Concur Expense demo allowing potential customers to quickly experience the expense management process. The demo simulates a business conference trip, showing how to automatically import an Uber receipt, use machine learning to parse receipt details, create and submit an expense report, and have a manager approve via mobile app. The article highlights integrations with hotels, car rental companies, and airlines that reduce manual entry and improve compliance and spend visibility.

  13. SAP Concur Blog

    Cyber Fraud Risk: Small Businesses Are Not Immune

    The UK Office for National Statistics reports that cybercrime and fraud account for almost half of all national incidents of crimes. The Cyber Security Breaches Survey 2017 revealed that 46% of businesses experienced a cyber breach or attack between 2016 and 2017. SMBs lose an estimated £1,658 to invoice fraud each year. Businesses need to be aware of risks and implement controls, such as automating expense and invoice processes.

  14. SAP Concur Blog

    Cloud-Connected Travel Can Save $2.78 Million

    IDC InfoBrief shows cloud-connected travel saves significant costs: 49% less time on travel planning, 70% less time on expense reports, 35% more compliance, and 54% fewer lost receipts. Average business can save $97,000 in invoicing/auditing, $122,000 in travel-related costs, and $728,000 in improved staff productivity annually.

  16. SAP Concur Blog

    Tax Alert: VAT Refund Application Due by September 30, 2018

    SAP Concur issued a tax alert: the EU 8th VAT Directive allows EU-established businesses to recover VAT incurred in one of the 28 EU countries, with the 13th Directive covering non-EU businesses, and a September 30, 2018 deadline. Businesses registered in Belgium, Denmark, Estonia, Greece, Hungary, Italy, Poland, Portugal, Romania and Spain may be eligible if conditions are met. Eligible expenses vary by country and personal expenses are never eligible. The post advises completing country-specific forms, noting deadline exceptions such as the UK and Cyprus, using automated systems and planning ahead.

  17. SAP Concur Blog

    New Normal: Remote Workers, PPE and Potential Tax Implications

    A SAP Concur blog post examines expense and tax issues arising from post-pandemic remote work. It cites United Airlines predicting the industry will not return to 2019 travel levels until 2024, and an FCM study predicting business travel may remain low until 2023. The author raises potential reimbursement costs such as home internet and office equipment, noting that $65 per month for 10,000 workers adds $650,000 in monthly costs, and for 100,000 workers $6.5 million monthly. The post also discusses tax risks from 'work from anywhere' arrangements and mentions a California utility tax effective November 1, 2020.

  18. SAP Concur Blog

    SAP Concur Community: A Career Development Platform for Travel & Expense Professionals

    An SAP Concur blog post introduces how its customer community helps Travel, Expense, and Invoice (TE&I) professionals advance their careers. With over 80,000 members, the community offers various engagement opportunities such as online forums, user groups, leadership councils, and the annual Fusion conference, aiming to foster knowledge sharing, networking, and career growth.

  19. SAP Concur Blog

    Aberdeen Insights: The T&E Road to Recovery and Growth, Part 1

    SAP Concur published a summary of an Aberdeen webinar on how companies manage travel and expense (T&E) programs during uncertain times. Research shows best-in-class companies (top 20%) focus not only on cost reduction (31%) but also on spend control (27%), visibility improvement (28%), and eliminating manual processes (31%). 71% of organizations use pre-travel authorization, and 56% have an aggregated view of travel and expense. Companies experience a 48% ROI after implementing a new T&E solution.

  21. SAP Concur Blog

    SAP Concur: Recovery or Not — How Finance Leaders Can Maintain Balance

    A SAP Concur blog post for SMB finance leaders discusses spend management best practices for maintaining business resilience in uncertain economic conditions. Citing an Oxford Economics survey of small businesses, it notes many SMBs adopted some form of digitization, but some remain on manual paper processes or partial automation, leading to workflow roadblocks, spend visibility gaps, and compliance issues. Suggested building blocks of resilience include streamlined processes, clear policies, up-to-date spend visibility, employee support, and cost control. The post states automating expense and AP processes can deliver real-time spend views, eliminate paper receipts, auto-populate expense r…

  22. SAP Concur Blog

    SAP Concur Podcast: How AI and SaaS Are Reshaping Finance and Expense Management

    In a SAP Concur podcast, Oversight's Mike Eberhard and Chris Juneau discuss how AI and machine learning help finance teams identify spending patterns. SAP Concur's Jeanne Dion says SaaS lets finance professionals implement technology quickly with a lighter IT lift, positioning them as more strategic partners. Juneau notes humans aren't ideally suited for pattern matching across vast data, and AI could be liberating for finance professionals. Dion points out that without AI, identifying fraudulent behavior can take up to 14 months. Eberhard sees back-office processes like expenses or payables as a perfect spot to automate, ignored for 20 years.

  23. SAP Concur Blog

    SAP Concur Lists High-Risk Expense Types, Urges Clear Policy to Curb Rogue Spend

    A SAP Concur blog post says managing employee spend across growing categories and payment methods leaves room for error and non-compliance, creating mistrust, misuse and wasted time. It cites an IDC report finding 30% of executives are concerned with compliance to spend management policies in order to make strategic business decisions. Based on SAP Concur customer data, the post lists 14 high-risk expense types out of 29, including airfare, car rentals, entertainment, lodging, meals, meetings and tradeshows, mileage reimbursement, office supplies, rent, rail and telecom/internet, and recommends running your own high-risk expense list to prioritize auditing.

  24. SAP Concur Blog

    5 Unique Challenges of Managing Healthcare Spend

    The SAP Concur blog analyzes five differences in healthcare travel and expense management: less frequent but longer air travel, higher mileage expenses, a non-mandate culture, amplified fiduciary responsibility, and complex not-for-profit or religious affiliation rules. It cites a survey showing an average of 45% of hotel bookings are direct bookings and 64% of customers say physicians exceed budgets annually. These factors make expense visibility and compliance especially difficult for healthcare organizations.

  25. SAP Concur Blog

    SAP Concur Urges Extending Traveler Safety to Rideshare Users

    A SAP Concur blog post argues that employee travel safety should extend to rideshare and other ground transportation. It cites a global survey: 77% of female travelers experienced harassment or mistreatment, 85% of LGBTQ+ travelers changed travel arrangements due to safety concerns, 54% of travelers say safety is not a top priority in their company's formal travel policy, and 67% say their company lacks technologies that make travel easier. The post recommends consolidating corporate card data with itinerary details, tracking employee locations, providing neighborhood safety information, and encouraging trip sharing when using rideshare.

  26. SAP Concur Blog

    Cardlay Plans Concur Expense Integration to Advance Virtual Card Payments

    SAP Concur partnered with Danish fintech company Cardlay to integrate Cardlay's virtual card technology into the SAP Concur platform. The partnership supports a 'bring your own bank' strategy, allowing customers to choose their preferred financial institution while benefiting from integrated virtual card management. With the integration, Concur Expense users gain pre-authorization of spend, mobile virtual cards, simplified approval workflows, and automated reconciliation. A phased launch is targeted for late 2021 in the UK, with global expansion expected in 2022.

  30. SAP Concur Blog

    Aberdeen Survey: Digital Spend Management Helps Best-in-Class Businesses Boost Productivity and Pro…

    SAP Concur cites an Aberdeen survey of 606 finance leaders across 27 industries and six countries, finding best-in-class businesses capture 74% of company spend with digital expense and invoice management solutions (vs. 57% for others) and can access spend data when needed 80% of the time (vs. 61% for others). Best-in-class respondents reported 26.1% productivity improvement and 24.3% profitability improvement over the past two years, compared to -2.4% and -1.7% for others. Best-in-class companies are 31% more likely to use spend data to track and manage budgets and more likely to integrate expense and invoice management tools with budgeting, payroll, ERP, and financial systems.

  31. SAP Concur Blog

    How Federal Agencies Can Jump the Enterprise Mobile App Hurdle

    A SAP Concur blog post discusses the challenges and opportunities for federal agencies in adopting mobile-first strategies. It cites a Frost and Sullivan study showing almost half of government employees are regularly in remote locations, 55% of agencies allow employees to use personal mobile devices, and the remaining 45% have issued devices. Providing the right tools can increase job satisfaction, speed up decisions, maintain compliance, and improve accuracy. The ConcurGov mobile app allows government employees to complete approximately 85% of travel and expense management needs on the go, including creating and editing vouchers, freeing approvers from office hours.

  33. SAP Concur Blog

    Oxford Economics Survey: Six Traits of Top Financial Performers and the Role of Automation

    SAP Concur cites a global Oxford Economics survey with SAP and Concur of 1,500 finance executives, summarizing six traits distinguishing top financial performers: strong influence beyond finance, driving strategic growth initiatives, improving efficiency with automation, being very effective at core finance processes, collaborating regularly with business units, and working closely with governance, risk and compliance to handle regulatory change. The survey shows companies with 5-10% revenue growth are twice as likely as slower-growing companies to strongly agree automation improves finance function efficiency, and more than twice as likely to rate themselves 'very effective' at T&E expense…

  34. SAP Concur Blog

    Three Best Practices for Mileage Reimbursement with GPS Automation

    The article says mileage reimbursement is a common travel and expense line item, and inaccurate or inefficient handling leads to overspending, employee frustration and compliance issues. SAP Concur's Concur Drive uses GPS to automatically log trips, calculate mileage and apply preset reimbursement rates. It offers three best practices: update policies, keep it accurate and make it mobile. Automated mileage tracking can save up to 21 hours per employee per year, and mobile mileage tracking tools can cut personal mileage expenses by 20%-30%.

  35. SAP Concur Blog

    SAP Concur: Don't Let Legacy be Your Legacy

    A SAP Concur blog post cites the IDC presentation Enterprise Travel and Expense Software Maturity Model, outlining five stages of T&E maturity. It says 50% of the world has moved beyond legacy systems, 42% of survey respondents describe their financial apps as disconnected, and 59% prefer integrated suites over best-of-breed. The article recommends moving to cloud-based, intelligent automation.

  36. SAP Concur Blog

    SAP Concur: Fully Digitizing Spend Management Boosts Agility and Saves Costs

    SAP Concur cites a May 2021 Oxford Economics survey of over 500 senior business leaders across seven countries, finding increasing agility is the top goal but culture change and digitizing manual operations remain challenges. Among businesses that digitized expense, invoice, and cash flow management, 43% cite increased agility and resiliency from digitizing AP, 42% cite increased productivity from digitizing expenses, and 35% cite increased functional collaboration from digitizing cash flow management. AMI-Partners research found SMBs saved $30K annually with automated expense solutions and $34K with invoice solutions; Concur customers saved $39K annually with each solution. ACFE estimates…

  37. SAP Concur Blog

    Three Reasons to Adopt a Travel and Expense Management Solution: Simplicity, Safety, Spending

    A SAP Concur blog post, citing IDC MarketScape research, outlines three business benefits of adopting an app-based travel and expense management solution. First, simplicity: employees can book and manage trips via mobile, with itinerary and credit card data consolidated, reducing paperwork and boosting productivity and engagement. Second, safety: the solution collects itinerary details from every booking channel and combines them with card transaction data to locate and reach employees in emergencies, fulfilling duty of care. Third, spending: full visibility into bookings and spend helps identify savings, track budgets, strengthen supplier negotiations, and support policy compliance, regula…

  38. SAP Concur Blog

    SAP Concur Article Explores Challenges in Corporate Duty of Care for Travelers

    SAP Concur published an article citing 2017 Security Magazine data that more than one million people are in the air, over 400,000 of them traveling for business. Citing a 2018 SAP Concur customer survey, it notes 98% of organizations express confidence in their duty of care approach, yet nearly 25% don't store or regularly update employee contact information, more than 40% either don't capture every trip or are unsure, and almost 75% rely on the same booking tool to track employee location. The article argues finance leaders should coordinate HR, security, and travel management to fulfill duty of care.

  40. SAP Concur Blog

    What's Blocking AP Invoice Automation in Financial Services, Insurance, and Real Estate?

    The article examines barriers to adopting AP invoice automation in the financial services, insurance, and real estate (FIRE) industries. These sectors face common challenges including compliance, disruptive technology, mobile work, and fraud. Automating AP invoice processes can help businesses adapt, streamline operations, and free up capital. However, fear of change, presumed lack of IT expertise, fear of job loss, and security concerns hinder adoption. The article cites AMI-Partners research showing automation helps accounting/finance employees reduce invoice processing time by 16%.