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Jul 22Mon
  1. SAP Concur Blog

    SAP Concur Launches Hotel Connector to Revolutionize Business Hotel Booking

    SAP Concur launched the Hotel Connector API for new Concur Travel, displaying TMC or hotel aggregator rates directly in the platform to combine consumer-grade choice with corporate compliance controls. The feature supports connecting to multiple content aggregators, giving access to up to six million accommodation options versus 650,000 with GDS only. HRS is the first hotel-focused technology provider to go live with fully certified features through Hotel Connector. Features include richer content and amenities, omni-search, optimized booking workflows, sustainability indicators, more payment options, and e-receipt integration.

Mar 29Fri
  1. SAP Concur Blog

    The Trends Shaping a Business Travel Power Shift

    SAP Concur President Charlie Sultan writes that rising business travel demand, increasing costs, and NDC adoption are shifting power from TMCs and customers to suppliers. Citing GBTA, 59% of travel managers expect more business trips in 2024, and 67% expect higher travel spend.

Mar 26Tue
  1. SAP Concur Blog

    9 Business Travel Trends to Watch

    This SAP Concur blog post outlines nine business travel trends for 2024, including digital transformation, bleisure travel, sustainability, safety and well-being, cost optimization, TMC evolution, cross-department collaboration, corporate incentives, and multi-channel booking. It highlights technologies like AI, virtual queuing, and biometrics to improve efficiency, and notes TMCs must adapt to digital and sustainability demands.

Jan 2Tue
  1. SAP Concur Blog

    What Is a Travel Management System? SAP Concur Explains Core Features

    SAP Concur published an article explaining the definition and core features of a travel management system (TMS). A TMS is a one-stop software platform providing a single seamless interface for booking, tracking, and end-to-end business travel management, helping companies manage travel budgets, policies, and reporting. The article notes that travel management is growing more complex for companies of all sizes, and a TMS can offer customizable policies, a wide array of inventory options, and simplified booking. A TMS should also integrate seamlessly with internal financial systems, automatically capturing and categorizing bookings and charges. The article recommends evaluating company needs…

Nov 29Wed
  1. SAP Concur Blog

    SAP Concur Predictions for 2024 in Travel, Expense and Invoice Management

    SAP Concur executives released 2024 predictions for travel, expense and invoice (TEI) management, with artificial intelligence as the connecting thread. Predictions include: virtual payments will simplify reimbursement, with AI quickly validating compliant transactions for near-immediate reimbursement; generative AI may be used for budgeting and predictive analytics; cost-cutting measures may increase tension between corporate travel policies and employee expectations; and accelerated NDC adoption, combined with reduced supplier payments to TMCs, may drive TMC consolidation.

Nov 28Tue
  1. SAP Concur Blog

    How a Travel Management Company (TMC) Can Help Simplify Business Travel

    An SAP Concur blog post explains the definition, operations and core value of travel management companies (TMCs). TMCs specialize in corporate travel needs, assisting with booking air travel, hotels, car rentals, train reservations and car services, and providing itinerary management and support throughout the trip. TMCs typically charge on a subscription or fee-for-service basis, offering benefits including streamlined processes, data gathering, 24/7 support, better prices, policy compliance, risk alerts and data analytics.

Aug 8Tue
  1. SAP Concur Blog

    JTB-CWT Concur TripLink Integration: Enhancing Business Travel in Japan

    SAP Concur announced the integration of JTB-CWT with Concur TripLink, enabling companies with domestic business travel in Japan to book air, hotel, and rail through JTB-CWT's B+PLUS online booking tool, with automatic syncing to SAP Concur. The integration offers flexible booking options, real-time data integration, enhanced visibility and compliance, and improved duty of care.

Feb 8Wed
  1. SAP Concur Blog

    SAP Concur Explains Accessing American Airlines NDC Fares via Select Access

    SAP Concur published a blog explaining how customers can access American Airlines NDC content via Concur Select Access or TripLink after the airline removes certain fares from traditional GDS channels. American plans to provide all publicly available fare content via ATPCO starting April 2023, but some content will not be ticketable; GDSs will filter NDC fares through ATPCO Category 15 sales restrictions. Customers without Select Access enabled will see only ticketable fares in Concur Travel.

Feb 6Mon
  1. SAP Concur Blog

    Fox World Travel Shares How to Build a Travel Program Meeting Employer and Employee Needs

    SAP Concur's podcast features Ben Claxton and Jeff Saydah of Fox World Travel discussing how to build a world-class travel program. They note the "set it and forget it" travel policy mentality is outdated; policies should be agile, regularly reviewed, and aligned with company goals and culture. The discussion covers using data to inform policy, measuring program success, and having policies reflect company culture.

Jan 19Thu
  1. SAP Concur Blog

    Taking the Wheel with Travel

    A SAP Concur blog post notes that travel programs have been turbulent in recent years, with leadership demanding visibility into travel program ROI while travelers demand safer, smoother experiences. It poses key questions: Do travel program goals align with organizational goals? Are processes flexible enough to adapt to market changes? Is there a backup for TMC labor shortages? Where does traveler experience rank? The article references an eBook, 'Guiding Travel through Uncharted Territory: 6 Tactics for Personal and Program Growth,' for answers and tactics.

Jul 1Fri
  1. SAP Concur Blog

    Government Contract Travel Expense Compliance and Audit Essentials

    SAP Concur partner NeoSystems outlines that government contract travel cost reimbursement is governed by FAR 31.205-46, requiring contractor procedures to meet allowability requirements. Key compliance points include: combining visits within the same geographical area into a single trip; using the lowest customary standard coach airfare during normal business hours to the maximum extent possible; and coordinating travel to minimize trips to the same location. Concur Expense tracks GSA per diem rates, integrates with TMCs, and automatically separates unallowable costs.

Jun 29Wed
  1. SAP Concur Blog

    Is Your Business Ready to Travel?

    A SAP Concur blog post discusses business travel readiness in the post-pandemic era. As COVID-19 restrictions ease, travel managers are swiftly adjusting policies, with 40% now requiring pre-trip approvals. Pre-approvals are not only for cost control but also crucial for duty of care. Companies need to define essential and permissible travel and understand each country's travel rules, testing, and quarantine requirements. Data tracking and TMC collaboration are vital for traveler safety. The article also mentions tools from partners like Deloitte and free resources like Travel Vitals and TripIt Travel Resource Center.

  3. SAP Concur Blog

    SAP Concur Launches New TMC Partner Program

    SAP Concur launched a revamped TMC Partner Program, replacing the Preferred Partner Program, with three levels: TMC Partner, TMC Select, and TMC Elite. The program is not pay-to-play; TMCs earn levels based on the value they offer customers. TMC Elite partners have adopted the full suite of SAP Concur travel solutions (including TripLink) and use Concur Expense in their own business, enabling increased visibility and control of all T&E spend, compliance across reservations, and improved traveler safety.

  4. SAP Concur Blog

    The Impact of Online Booking Tool Configurations on Global Travel

    A SAP Concur blog post features Julie Deppe, VP of Enterprise Technology at World Travel, Inc., discussing best practices for online booking tool (OBT) configurations in global travel programs. When using SAP Concur Travel, there is always one Concur site regardless of international travel volume, but multiple configurations (including subsites) can be set up based on program needs. Multi-agency configurations are used in multi-agency service setups: a global reseller can access all configurations for a global view of travel, while local fulfillment agencies see only travel booked through them. This setup supports localized service while maintaining data security, risk management, and conso…

  5. SAP Concur Blog

    SAP Concur: Managing a Corporate Travel Program is Getting More Complex. Here's How to Simplify

    SAP Concur blog notes that travel managers are spending 60% more time on data analysis, technology evaluation, and traveler safety. However, a 2018 GBTA Foundation survey shows 80% of travel programs don't use technology to capture outside bookings, and 86% don't use tools for suppliers to send reservations directly to TMCs. Automated connected travel solutions can help simplify processes.

  6. SAP Concur Blog

    Four Best Practices for Travel Return at Higher Education Institutions

    SAP Concur blog outlines four best practices for higher education institutions returning to travel: 1) Create a cross-campus travel working group including risk management, finance, and academic stakeholders; 2) Consider mandating TMC use for itinerary transparency, supplier discounts, and compliance visibility; 3) Develop new travel approval guidelines including pre-trip approval and COVID-19 risk considerations; 4) Improve back-office efficiency using Concur Invoice to automate invoice processing and eliminate data silos.

  7. SAP Concur Blog

    SAP Concur: How Procurement Executives Can Plan for the Return to Travel

    The SAP Concur blog outlines planning considerations for procurement and corporate travel executives as business travel resumes after the pandemic. It argues companies must balance employee health and safety, cost control, and supplier financial health, and recommends phased travel resumption, stronger cross-departmental coordination, and updated travel and expense policies. It also references the TAMS industry standards, pre-trip approval trends, and tax and compliance issues triggered by travel.

  8. SAP Concur Blog

    SAP Concur and Travel Inc. Partner to Empower Travel Managers with Business Intelligence

    An SAP Concur blog post discusses how travel managers can leverage business intelligence (BI) to keep up with technological change. It highlights SAP Concur's partnership with TMC partner Travel Incorporated, developing automated solutions on the Compleat platform, such as Seat Finder, automated schedule change processing, and Traveler Self-Service, to improve efficiency and data transparency. Travel Inc. also shares its practices of using real-time data and predictive BI to enhance traveler tracking and duty of care.

  10. SAP Concur Blog

    SAP Concur: Managing the Surge of Unused Tickets Post-Pandemic

    An SAP Concur blog post highlights that the COVID-19 pandemic has led to a surge in unused tickets from canceled trips, posing significant challenges for corporate travel management. The article analyzes hurdles such as identifying unused tickets, dealing with multiple TMCs, and allocating funds. It proposes four best practices: using air contracts with preferred carriers, mandating TMC usage, consolidating TMCs, and implementing a corporate card policy to help organizations recoup costs and enhance control.

  11. SAP Concur Blog

    SAP Concur Announces 2019 Partner Growth and Innovation Awards

    A SAP Concur blog post announces the 2019 Partner Growth and Innovation Awards, recognizing four partners who leverage digital innovation to help customers run at their best, plus thirteen Distinguished Partner Awards. Winners include CWT, which used its RoomIt division to build a solution integrating with Concur Travel to expand lodging choices; Delta Air Lines, which launched its TripLink solution in January 2019 serving over 500,000 travelers, recognizing corporate travelers and giving them their corporate discount; Deloitte Consulting as a longtime implementation partner; and WIPFLi as an App Center partner adding an average of 200+ new SAP Concur customers annually.

  12. SAP Concur Blog

    SAP Concur Podcast: Post-Pandemic Travel Autonomy and Duty of Care

    A SAP Concur podcast with Acquis Consulting Group discusses post-pandemic travel management. As business travel resumes, organizations are giving employees greater autonomy to use their best judgment and comfort levels to decide when, where, and how to meet clients and team members. Hansini Sharma, Practice Lead of Corporate Travel for Acquis Consulting Group, notes that travel personalization is at an unprecedented level, with employees offered more choices. The discussion also covers duty of care, trust, compliance, NDC technology, direct connect, and allowing employees to book personal travel through TMC accounts. Sharma emphasizes that the travel industry requires collaboration, with al…

  13. SAP Concur Blog

    Data is Key to Protecting Your Most Valuable Asset – Your People

    An SAP Concur blog post discusses the role of data in implementing a travel risk management (TRM) program. According to a 2017 Business Travel News report, companies are trending toward a 'team approach' integrating internal and external stakeholders for TRM. The survey shows 66% of companies use itinerary data and employee contact information to support TRM, and 46% use market-specific threat information. The article emphasizes that integrated data is the heart of a successful TRM program, and organizations need to leverage technology to collect travel and spend data from various channels to keep employees safe and compliant.

  14. SAP Concur Blog

    Amex GBT and SAP Concur Partner for Global Online Booking Consistency

    SAP Concur published a podcast conversation in which Scott Daube of American Express Global Business Travel (Amex GBT) shared how the company delivers a consistent online booking experience for global clients. Amex GBT has over 4,500 global clients using Concur; the project launched in 16 countries, built 130 customer sites, and involved 35 multinational customers. Amex GBT received a 2020 SAP Concur Partner Innovation Award for this initiative.

  15. SAP Concur Blog

    Post-Pandemic Business Travel: Personalization and Duty of Care

    In a SAP Concur podcast conversation, Danny Smout, Principal Solution Consultant at SAP Concur, and Hansini Sharma, Practice Lead for Corporate Travel at Acquis Consulting Group, discussed how business travel is changing after the pandemic. Sharma said virtual meetings heightened appreciation for in-person interaction and that she is seeing the most personalization of travel ever, with employees given more choices. She noted that pre-pandemic compliance was the priority, while companies now value duty of care most, asking whether employees are safe when they travel.

  16. SAP Concur Blog

    SAP Concur Blog: Travel Managers Should Become Strategists

    A SAP Concur blog post notes that safety, risk, sustainability, and control of spend are common topics at the moment. As travel managers assess these challenges, they may ask how to prove their value when travel is reduced and budgets are lower. The article argues that successful travel managers should evolve from tacticians to strategizers, from doers to thinkers, and from second fiddle to the orchestra's conductor. It advises travel managers to understand how colleagues feel about getting back on the road and articulate the value of travel itself to the organization, and to look to travel management companies (TMCs) and technology to do the heavy lifting of booking, expensing, invoicing,…

  17. SAP Concur Blog

    You Don’t Have to Fly Solo

    The article emphasizes that partnering with TMCs is key to rebuilding corporate travel. TMCs offer insight into what's happening at airports, car rentals, and hotels, guidance on aligning internal teams, ramped-up automation, and help with unused tickets. TMCs also provide an insider's view into how remote work impacts travel, helping companies adjust policies.

  18. SAP Concur Blog

    Amex GBT and SAP Concur Partner to Deliver Consistent Global Booking Experience

    An SAP Concur podcast conversation with Scott Daube of American Express Global Business Travel (Amex GBT) explores how to provide a consistent, reliable online booking experience for multinational corporate clients. Daube notes that traveler dissatisfaction often stems from travel policy rules rather than the booking tool itself. Amex GBT helps clients safely restart travel programs post-pandemic by collecting feedback, reassessing resources, and leveraging global technology like Concur Travel.

  19. SAP Concur Blog

    SAP Appoints Charlie Sultan as President of Concur Travel

    SAP announced the appointment of Charlie Sultan as President of Concur Travel, responsible for travel solution management, supplier merchandising and customer needs, market awareness and market growth for SAP travel solutions. Sultan most recently served as COO and SVP of Strategic Planning at SAP Concur, and over eight years held senior leadership roles overseeing supplier relations and content strategy for Concur Travel, including Concur TripLink. He previously spent 15 years at American Airlines, bringing a deep travel and distribution background.

  20. SAP Concur Blog

    Flight Centre Travel Group Expands Use of Concur Compleat

    SAP Concur announced an expanded partnership with Flight Centre Travel Group, which will use Concur Compleat travel agency automation services globally. Flight Centre has company-owned operations in 23 countries and a corporate travel management network spanning more than 90 countries. Compleat is expected to ticket over 120 million reservations in 2019. The expanded partnership is expected to at least triple the annual number of transactions Flight Centre processes through Compleat.

  21. SAP Concur Blog

    SAP Concur: Concur Travel Connecting to United Airlines NDC Content

    SAP Concur announced it will make United Airlines NDC content available to all customers through Select Access. United's NDC APIs will display its bundles of ancillary services, configurable in Concur Travel and uniquely available through the NDC channel. The post notes that since 2019, all customers have had access to NDC content from British Airways and the Lufthansa Group through Select Access (Travelfusion), making Concur Travel the first corporate online booking tool (OBT) to provide NDC access. It also notes United has been a North American pioneer in multi-channel distribution and was the first airline to connect to Concur TripLink. In the future, Concur Travel plans to obtain NDC co…

  22. SAP Concur Blog

    GBTA and SAP Concur Poll: Travel Managers Shift Toward Technology Oversight

    A GBTA and SAP Concur poll of 226 travel managers and buyers examined how digital transformation is reshaping corporate travel management. The findings show travel managers' responsibilities shifting from managing people and policies toward overseeing the technology that enables modern business travel management. 72% expect bookings through their online booking tool (OBT) to increase over the next three years, while only 4% expect a decrease; four in ten expect bookings made directly through airline (40%) or hotel (38) websites to decline. 58% of travel managers either already include or expect to include NDC bookings within the next year. Facing airline fees on TMC and GDS channel bookings…

  23. SAP Concur Blog

    NDC in the Corporate Space and Concur Travel

    A SAP Concur blog post discusses in detail the adoption of IATA's New Distribution Capability (NDC) in the corporate travel space. It notes that Concur Travel customers rely on TMCs, and most prefer to wait for NDC to be available via the GDS. For customers who want NDC content sooner, SAP Concur has been piloting with early adopter TMCs and customers, leveraging its existing Select Access infrastructure to deliver content from Lufthansa Group and British Airways. These pilots are close to completion, and pilots with American Airlines and United Airlines are in the queue. UK-based TMCs Business Travel Direct and Travel & Transport Stateman have successfully tested BA NDC. The article also d…

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