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Jun 22Thu
  1. SAP Concur Blog

    Why Companies Choose SAP Concur: Customer Cases and Data

    A SAP Concur blog presents customer cases explaining why companies choose its travel and expense solutions. 83% of SAP Concur users give the solutions 4 or 5 stars on G2, and 93% say on GetApp they would recommend them to a friend or colleague. More than 48,000 customers worldwide use its solutions to automate travel and expense processes. Customers include PACCAR, Standard Chartered Bank, ASICS Europe, VMware, Merck, and PwC, with key needs including spend visibility, compliance, efficiency, and sustainability.

  2. SAP Concur Blog

    Spend Insights Report: T&E Spending Growth and Violation Analysis

    The Spend Insights Report by SAP Concur and Oversight shows T&E spending rose 73% year over year in 2022, with travel-specific spending up 178% from Q1 to Q4, including airline spending up 400% and lodging up 207%. Employee out-of-pocket cash spending jumped 81% and was the top category, accounting for 44% of all violations. Spending violations rose 7.9% year over year, costing companies $91.3 million, a 9.83% increase. The report recommends stronger training, electronic receipt management, and audit tools.

Jun 20Tue
  1. SAP Concur Blog

    Traveler Personas and Experience: The Next Big Thing in Business Travel

    In the SAP Concur Conversations podcast, Hansini Sharma, who leads the Travel Practice at Acquis Consulting Group, discusses the importance of traveler personas and traveler experience in business travel. She identifies three traveler personas: the new entrant, the space cadet, and the 'pirate.' She recommends travel managers improve compliance by offering more options and some wiggle room, and use online booking tools and non-invasive data collection to understand traveler preferences. She also notes the travel experience has become an important factor in talent retention.

Jun 16Fri
  1. SAP Concur Blog

    Busting Common Myths About AP Automation

    A SAP Concur blog post debunks four common myths about accounts payable (AP) automation: automation does not cause job loss but reduces mundane tasks; company size does not affect the benefits; implementation typically takes weeks, not months; and while costs may seem high, SAP Concur customers typically see a three-year ROI of 634% and break even in four months. The post notes that businesses relying on paper-based systems are prone to errors, at risk of fraud, and lack spend visibility.

  2. SAP Concur Blog

    Concur TripLink Simplifies Multi-Channel Booking Capture

    A SAP Concur blog video explains how Concur TripLink captures bookings made outside the managed travel platform. Users and experts say TripLink allows travelers to access the best content and rates, including NDC content. When employees book on airline or hotel websites, the information flows directly into SAP Concur. United Airlines was the first airline to implement Concur TripLink. The solution helps travel managers know where employees are going and how much they spend, and can push data to duty of care providers.

  3. SAP Concur Blog

    Main CFO Challenges and How to Solve Them

    A SAP Concur blog post analyzes five key challenges facing CFOs: talent recruitment and retention, supply chain issues, complex employee benefits, improving cash flow, and financial forecasting and planning. 53% of CFOs want to increase agility to better operate in a turbulent business environment. Gartner predicts 78% of CFOs will increase or maintain enterprise digital investments through 2023. The post recommends finance automation, data integration, advanced analytics, and AI to address these challenges, citing data that SAP Concur customers realized 11% cost savings.

Jun 8Thu
  1. SAP Concur Blog

    SAP Concur Survey: Majority Feel Business Travel Isn't Offered Equally

    SAP Concur's fifth annual Global Business Travel Survey polled 3,850 business travelers across 25 markets. Nearly two-thirds (62%) feel they haven't had equal opportunity to travel compared with coworkers, attributing this mainly to age, accent, or gender; in the U.S. the figure rises to 72%. 94% are willing to travel in the next 12 months and 92% say their career depends on successful business travel. Health and safety (44%) remains the biggest threat, and 53% globally changed accommodations in the past 12 months because they felt unsafe, rising to 70% in the U.S. Remote workers report sharper gaps in equal opportunity, travel willingness, and cost pressure.

May 30Tue
  1. SAP Concur Blog

    SAP Concur Named 2025 Buyer's Choice by TrustRadius

    SAP Concur Travel & Expense has been named the 2025 Buyer's Choice by TrustRadius. Reviewers assess whether products and support teams meet expectations and whether they would buy again, covering capabilities, value for price, and customer relationship. Earlier this year SAP Concur was recognized as Top-Rated Expense Management Software in both the Expense Management and Travel Management categories, and it previously earned the 2022 Most Loved Award. More than 1,500 verified user reviews highlight a positive user experience, budget visibility, mobile receipt capture, and time savings.

May 24Wed
  1. SAP Concur Blog

    SAP Concur Pitches Integrated Travel, Expense and Invoice Platform

    SAP Concur published content outlining its integrated platform for travel, expense, and invoice management. Forrester Consulting found 78% of surveyed decision-makers want a single platform for the entire travel and expense process, and 61% say improving innovation and adaptability is a companywide initiative. SAP Concur emphasizes that automating T&E processes frees employee productivity, provides spend visibility, enables dynamic policy controls, and integrates with HR, finance, and payroll systems. The company says it has more than 53,000 customers and over 80 million end users, with Concur Travel and Expense holding 49% market share among corporate T&E solutions.

May 22Mon
  1. SAP Concur Blog

    Strategies from Travel Leaders Tackling Challenges

    This SAP Concur blog post highlights a report compiling strategies from travel leaders addressing seven challenges, including NDC readiness, budget constraints, employee care, and remote work impact. Examples come from Alkermes, Standard Chartered, ADTRAV, and SAP. Leaders respond by expanding preferred supplier relationships, partnering with HR to create attractive travel programs, and modifying policies for remote work.

May 18Thu
  1. SAP Concur Blog

    How Automation Cuts Invoice Processing Cost and Time

    SAP Concur argues accounts payable (AP) is one of finance's most time- and labor-intensive functions. Organizations implementing automated AP solutions report an average 20% decrease in invoice processing costs, process 64% more vendor invoices per month than those without automation, and engage 2.5 times more vendors. 43% of organizations not currently using automated AP solutions will likely switch within the next two years. The article also notes 71% of businesses report some financial loss due to fraud in the past three years.

  2. SAP Concur Blog

    Getting Your Company on Board with Spend Automation

    SAP Concur offers arguments for adopting spend automation. Organizations using SAP Concur solutions achieved an average 406% return on investment over three years, with a payback period of just 5.1 months. After adoption, they reported a 72% reduction in lost receipts, a 53% decrease in expense reporting errors, and a 55% reduction in auditing efforts. The article recommends tailoring the business case to stakeholders including CFOs, AP, IT, and HR, and emphasizes automation supports AI, tax compliance, and spend management under remote work.

May 12Fri
  1. SAP Concur Blog

    Forrester: Intelligent T&E Management Drives the Future of Work

    Forrester Consulting published a thought leadership paper commissioned by SAP Concur, based on a global survey of T&E software decision-makers in finance, travel, IT, or procurement. 76% of decision-makers rank increasing automation to improve efficiency and productivity as a high or critical priority, 78% prefer a single platform to manage T&E processes, and 64% report their companies are under pressure to manage costs. 77% believe travel is important or very important to managing customer relationships, and 67% cite its role in obtaining new customers. The report says integrated platforms outperform fragmented solutions on data visibility and system connectivity.

  2. SAP Concur Blog

    How CFOs Can Foster Sustainability and Growth Through T&E

    SAP Concur published a CFO insights paper recommending finance leaders look at travel and expense processes and technology to improve both sustainability and growth. The report notes 31% of businesses struggle to put the right sustainability programs and policies in place, and 61% of finance leaders lack near-real-time visibility into spending data. Automated T&E solutions can reduce paper, offer sustainable travel options, free employee productivity, and deliver data to measure sustainability. Gina McNamara, CFO of SAP Asia Pacific and Japan, says measuring financial and non-financial KPIs is critical to turning sustainability into a leading indicator of business health.

May 8Mon
  1. SAP Concur Blog

    2023 AP Automation Trends: Over 80% Still Manually Key Invoices

    The 2023 Accounts Payable Automation Trends report, conducted by the Institute of Financial Operations & Leadership (IFOL) and sponsored by SAP Concur, found more than 80% of AP teams still manually key invoices into ERP or accounting software. 51% of AP teams process between 500 and 5,000 invoices per month, 56% spend more than ten hours a week processing invoices, and 41% spend over ten hours a week processing supplier payments. The report says that although AP teams recognize technology can improve invoice management, the rate and speed of automation failed to pick up much pace over the last three years.

May 3Wed
  1. SAP Concur Blog

    10 Tips for a Duty of Care Program That Supports All Employees

    SAP Concur published 10 tips for building a future-proof duty of care program, covering establishing a crisis management team, leveraging AI for travel risk management, implementing an emergency contact system, updating safety policies, using risk intelligence to assess country-specific threats, deploying an employee tracking system, enabling two-way communication, integrating global medical support, fostering a culture of care, and refining crisis communication with automated alerts. It cites Wakefield's 2024 Global Business Travelers Report: 95% of business travelers are open to AI-enabled booking options, nine in ten would decline a trip for safety, social, or environmental concerns, and…

Apr 20Thu
  1. SAP Concur Blog

    Outdated Travel Policy? 5 Tips to Update It Today

    An SAP Concur blog post argues that outdated travel policies cost organizations financially, strategically and culturally. Barb Bammer, a senior solutions consultant at SAP Concur, spoke with Ben Claxton and Jeff Saydah of Fox World Travel and offered five tips: don't delay reassessment and review quarterly or at least annually; set measurable goals and revisit them; align policy with company values; keep employee experience top of mind and involve travelers; and track successes while learning from failures.

  2. SAP Concur Blog

    Take the Pain Out of Travel with Clear Policies

    An SAP Concur blog post argues that without clearly spelled-out policies, employees cannot know what is reimbursable, so clear and adaptable travel and expense policies are critical. It cites research showing 100% of travel managers expect to change policies in the coming year, 94% of business travelers plan greener travel steps over the next 12 months, 72% of companies say automated T&E improves response to business challenges, and 34% of businesses adopting T&E automation saw fewer reports rejected over receipts. It advises formalizing policies covering flights, lodging, food and entertainment while building in flexibility.

  3. SAP Concur Blog

    Choosing a T&E Automation Solution That's Right for Your Business

    An SAP Concur blog post says T&E processes still relying on paper receipts, manual forms and employee-funded cards hurt productivity and frustrate staff. Automated T&E solutions provide an accurate, up-to-date view of travel spending that helps control costs, improve cash flow and target spending. Cloud solutions are now more affordable for SMBs, and the post cites Analysys Mason finding that businesses using SAP Concur T&E solutions save an estimated $54,000 a year and 148 hours weekly for finance or accounting teams. Selection should weigh integration, ease of use, and visibility and control.

Apr 18Tue
  1. SAP Concur Blog

    Learn How CFOs Can Navigate Inflation and Other Disruptions

    An SAP Concur blog post for CFOs and finance leaders addresses navigating inflation, global instability and banking turbulence. Citing IDC, it says modernizing business applications and augmenting data are recommended approaches, and cloud travel and spend management solutions provide flexibility and timely insight. It outlines three focuses: rethink priorities to get ahead of change, using automation to cut manual processes and set criteria for weighing trips versus virtual meetings; align short-term actions with medium- and long-term goals; and invest in people during digital transformation. Renaud Heyd, CFO of SAP UK and Ireland, says CFOs must keep organizations honest about how busines…

  2. SAP Concur Blog

    Best Practices to Meet Today's Automation and IT Challenges

    An SAP Concur blog post says IT leaders adopting, integrating and implementing business applications face a tight labor market, budget pressure and the need to fold sustainability and social goals into metrics. A report by Oxford Economics and SAP Concur shows 46% cite increasing functional efficiency as their organization's top priority, 75% use basic automation to boost efficiency and 68% say advanced automation raises more efficiency. It suggests IT leaders focus on four areas: simplify integration, provide wide-ranging support, secure data, systems and people, and measure sustainability.

Apr 17Mon
  1. SAP Concur Blog

    Meeting the Business Travel & Spend Management Challenges of 2023

    An SAP Concur blog post says travel and spending are rebounding toward pre-pandemic levels. In 2022 SAP Concur processed 192 million expense reports, up 42% over 2021, and nearly 43 million travel transactions, up 110% year over year. But the spending mix has shifted: public transportation as an expense category fell from as much as 30% pre-pandemic to 10%, with more travelers opting for rental cars and spending on mileage, parking and tolls; the 'other' category rose from 4% in 2019 to as high as 25% in 2021 and remains a top-three category. Health and safety considerations and remote and hybrid work have added complexity, requiring new policies, processes and oversight.

Apr 14Fri
  1. SAP Concur Blog

    The Connection Between Intelligent T&E Automation and Better Compliance

    An SAP Concur blog post says refining T&E with intelligent automation and digitized processes is a natural step in finance digital transformation, cutting paper, data entry errors and making expense data timelier and more trustworthy. It stresses that controls and compliance are often neglected when manual work is heavy: miscategorized spend causes budget, tax and compliance issues, and international travel spend carries anti-bribery risk with fines up to $2 million per violation. The SAP Concur and Oversight Spend Insights Report 2021 found excessive missing receipts up 58.6%, expense header keyword match violations up 26.7%, and duplicate mileage submissions up 2,127% from Q3 to Q4 2021.

Apr 13Thu
  1. SAP Concur Blog

    3 Ways T&E Can Contribute to Utility and Energy Company Sustainability

    An SAP Concur blog post says utilities and energy companies can embed greener practices in financial and administrative processes beyond grid investment and clean energy, with travel and expense management as one opportunity. It offers three paths: reduce paper waste through digital expense reports and automated data ingestion; provide sustainable guidelines and guardrails, citing an SAP Concur survey of 1,000 business travelers finding 88% are willing to take actions to reduce their environmental impact when traveling for business; and measure success, with travel carbon emissions reporting by employee, department or route.

  2. SAP Concur Blog

    Acting Like Our Future Matters

    An SAP Concur blog post says businesses are moving from climate pledges to action, actively reducing energy consumption and carbon emissions, changing policies on diversity, equity and inclusion, and progressing toward net-zero goals. It cites data that 60% of business leaders say sustainability has a moderate or strong effect on long-term competitiveness and profitability, and 59% believe environmental issues are, or soon will be, material to business results. It advises determining what matters most, creating a realistic path to net-zero and proving measured progress, with top management modeling sustainable behaviors.

  3. SAP Concur Blog

    From the Experts: Evolving Landscape of Travel & Expense

    An SAP Concur blog post summarizes a webinar on the changing travel and expense landscape attended by over 700 business professionals. Experts say T&E is undergoing a major shift, manual entry will fade out and repetitive tasks will be handled by AI and emerging technologies. It cites data: 91% of business travelers see travel flexibility as essential for health and safety; 98% of Gen Z respondents plan steps to reduce environmental impact over the next 12 months; 61% of finance and IT leaders say finance leaders lack enough visibility into near-real-time employee spend data; and 72% of businesses see digital transformation as key to growth.

Apr 10Mon
  1. SAP Concur Blog

    Digital Adoption Platforms for Expense Management in Hybrid Work

    A SAP Concur blog post argues that hybrid and flexible work, combined with increasingly sophisticated enterprise applications, has made digital adoption platforms (DAPs) a key tool. A DAP is a codeless software addition that simplifies processes within an enterprise application via in-interface guidance and tool tips. The post cites IDC research showing 87% of surveyed line-of-business respondents are automating their own work, and an IDC prediction that by 2025 CIOs investing in DAPs and automated learning technologies will see a 40% productivity increase. It also notes that more than 170 countries operate VAT systems, with regimes such as the UK's Making Tax Digital and the EU's SAF-T evo…

Apr 6Thu
  1. SAP Concur Blog

    Bringing County Spending Under Control with Automated Expense and Invoice Processes

    A SAP Concur blog post aimed at county governments examines how manual expense and invoice processes undermine spending control. It notes that employees delay submitting travel expense reports because the process is time-consuming, so organizations may not know total travel costs until weeks later; vendor invoice sign-off takes an estimated 11 days from receipt; and accounting and finance staff each spend an estimated 14 hours a week processing expenses and another 13 hours handling vendor invoices. It recommends capturing spending earlier via a central invoice portal, purchase order processes, and mobile receipt capture, and using automation to cut errors and fraud risk and unify data for…

Apr 3Mon
  1. SAP Concur Blog

    Why Move from SAP Travel Management to Concur Travel & Expense

    A SAP Concur blog post aimed at customers still using on-premise SAP Travel Management outlines the benefits of moving to the cloud-based Concur Travel & Expense. It describes an end-to-end travel and expense experience, automatic application of customizable policy rules, mobile access to expense management, faster approvals and reimbursement, and automatic expense report creation from receipt photos. It lists benefits including employee experience, compliance, productivity, visibility, duty of care, integration with systems such as SAP ECC or SAP S/4HANA, and sustainable business travel, and says migration requires minimal implementation costs and little to no additional infrastructure, wi…

  2. SAP Concur Blog

    TripIt Survey: Five Features That Help Travelers Save Money

    A SAP Concur blog post cites a recent TripIt survey asking travelers whether TripIt saved them money and which features helped. Among those who said TripIt features saved them money, 37% cited Fare Tracker, 16% Nearby Places, 14% International Travel Tools, 12% Navigator, and 9% Point Tracker. The post details each feature: Fare Tracker monitors booked flight itineraries for fare reductions and alerts users to potential airline credits or refunds; Nearby Places surfaces nearby restaurants, hospitals, gas stations, and more; International Travel Tools provides tipping guidelines and currency exchange rates; Navigator shows transportation options with estimated costs and travel times; and Poi…

Mar 30Thu
  1. SAP Concur Blog

    Are Your Business Spending Processes and Metrics Up to the Times?

    A SAP Concur blog post examines whether corporate spending processes and key performance indicators need updating. It recommends focusing on several areas: paying expenses with corporate cards improves spend control and visibility and can yield rebates of up to 2%; automated receipt management shortens paper trails, and companies using SAP Concur solutions average 36% time savings in expense report handling; manual mileage tracking can result in as much as 15% more miles than actually traveled, while GPS-enabled mobile apps improve accuracy; and AI-based auditing reduces manual review burden. It also suggests measuring budget-versus-actual variance, employee refunds or updates, and adding o…

Mar 20Mon
  1. SAP Concur Blog

    Financial Times Series with SAP Concur: Adapting to Change That Never Stops

    A SAP Concur blog post introduces three articles published in partnership with the Financial Times examining travel and expense trends. It says the pandemic, geopolitical unrest, and economic uncertainty have made change the new normal; hybrid work has largely worked well, with SAP Concur COO Cathryn Reiner saying it provided an opportunity to think about new ways of managing spend. Travel has returned but is different, with budgets approaching pre-pandemic levels and companies possibly sending fewer people or taking longer trips; sustainability is increasingly important; and productivity and efficiency are paramount, especially for small and medium-sized businesses squeezed by costs and a…

Mar 14Tue
  1. SAP Concur Blog

    Automated Credit Card Reconciliation: Big Returns for Small Businesses

    A SAP Concur blog post aimed at small businesses examines the hidden costs of manual credit card reconciliation. It says out-of-policy spending and outright fraud can easily fly under the radar with manual processes, and risks multiply if multiple employees share a single corporate card or if personal credit cards are used for business expenses; the average time span fraud lasts before detection is 14 months, and 76% of cases are committed at the employee or manager level. It says SAP Concur users reported 32% less time to approve expenses, 13 hours saved per finance/accounting employee per week, $18 saved per expense report, and positive ROI in 8 months after automating the expense process.

Mar 7Tue
  1. SAP Concur Blog

    Adopting Spend Automation to Maximize New Funding

    A SAP Concur blog post aimed at companies that have received new funding recommends digitizing and automating spend management—employee expenses, vendor invoices, and travel costs—to maximize the value of that funding. It says automation can improve business intelligence and actionable insights, help make contingency plans, strengthen working capital, improve spend visibility, and find cost-saving opportunities. It cites data showing roughly 20% of expenses fall out of policy and organizations lose an estimated 5% of revenue to fraud each year, and a 2022 Analysys Mason survey showing companies saw positive ROI within 8 months on average after implementing travel and expense and/or vendor i…

Mar 2Thu
  1. SAP Concur Blog

    2023 Trends to Watch in Travel and Expense Management

    A SAP Concur blog post introduces its e-book, Foresight 2023: 4 Trends in Travel and Expense Management, outlining predictions for the months ahead. It says the overarching theme is that companies will continue to invest in digital solutions to achieve goals from savings to program flexibility to sustainability. It cites Alexander Bant, chief of research at Gartner Finance Practice, saying CFOs are increasingly looking to the long-term benefits of digital investments, including automation, that can permanently reduce the cost of doing business. It lists four trends: the promise of digital tools, flexibility as paramount, purposeful travel, and the growth of integrated reporting.

  2. SAP Concur Blog

    SAP Concur Releases AP Automation Selection Checklist

    SAP Concur released a checklist for selecting accounts payable automation solutions, noting that manual invoice capture, auditing, routing, approval and payment steps are error-prone and time-consuming. Amid economic uncertainty, fully automating AP processes can improve efficiency and spending visibility. The checklist advises evaluating whether solutions can automatically match purchase orders, invoices and payments, use AI and machine learning for accuracy, and provide a near-real-time cash flow view.

  3. SAP Concur Blog

    SAP Concur Recommends Mobile Apps and Digital Adoption Platforms to Improve T&E Experience

    SAP Concur published an article recommending businesses improve employee travel and expense management experience through mobile apps and digital adoption platforms. It notes that providing the right digital tools can make teams and companies more productive, especially during tight budgets and talent shortages. The SAP Concur mobile app lets users book and manage trips and log expenses on the go; ExpenseIt lets employees photograph receipts; Concur User Assistant by WalkMe accelerates onboarding and training through on-screen prompts and a chatbot.

Feb 28Tue
  1. SAP Concur Blog

    SAP Concur Releases Concur Expense Customer ROI Data

    SAP Concur released ROI data reported by Concur Expense customers. Customers report a 43% reduction in misplaced receipts, 32% reduction in expense approval time, 50% less time to reimburse expenses, 65% more compliant expense reports and 26% reduction in budget overspending after automating. Customers also say it took only 7 months to pay back the initial investment, with a three-year ROI of 628%. The data comes from an AMI 2022 global study.

  2. SAP Concur Blog

    SAP Concur Releases E-book on Seven Key Habits of Successful Finance Leaders

    SAP Concur released an e-book, Seven Key Habits of Successful Finance Leaders, gathering insights from finance executives. The article notes that amid an unpredictable economy, talent shortages and productivity pressure, finance leaders must intentionally grow their skills. Habits include staying on the cutting edge of technology, identifying blind spots, embracing a 'say yes' philosophy and committing to continuous learning. Several finance executives shared specific approaches.

  3. SAP Concur Blog

    SAP Concur Releases Concur Invoice Customer ROI Data

    SAP Concur released ROI data reported by Concur Invoice customers. Customers report a 60% reduction in missing invoices, 29% reduction in time spent by AP/finance teams capturing invoices, 26% reduction in budget overspending and 11% cost savings through supplier-negotiated rates after automating. Customers also say it took only 7 months to pay back the initial investment, saving an estimated $43,000 annually. The data comes from an AMI 2022 global study.