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Jun 29Wed
  1. SAP Concur Blog

    SAP Concur: Automating Travel and Expense Is Not Out of Reach for SMBs

    The article notes that SMBs face challenges including improving employee productivity, cash flow, and visibility. Travel and expense is the second largest controllable area of business spend, and automation can help address these issues. However, more than 70% of small businesses say lack of IT expertise causes them to delay implementing IT solutions. The article cites DRC Capital, a 16-person company, as an example that small businesses can also benefit from automation, achieving faster processing, time savings, greater employee satisfaction, and cost savings.

  2. SAP Concur Blog

    U.S. Department of Defense Awards Production Contract to SAP Concur

    The U.S. Department of Defense awarded SAP Concur a single-award production contract for the MyTravel program to modernize its travel and expense management. The DoD spends $10 billion annually on travel, processing over 4 million TDY vouchers. The prototype processed over $1 million in reimbursements, increased touchless fulfillment from 30% to 80%, reduced process workflow by 45%, and increased lowest logical airfare from 48% to 60%.

  3. SAP Concur Blog

    AI-Powered Assistants are Taking Business Travel by Storm

    A SAP Concur blog post notes that business travel has long faced challenges including logistics, expense compliance decisions, and expense report submission. It introduces how SAP Concur solutions use AI to simplify travel and expense experiences, citing a Forbes article showing how AI assistants help business travelers plan trips and offload financial decision-makers' busywork. Using fictional VP of Procurement Judy as an example, it shows AI can automatically develop itineraries, recommend hotels, provide built-in compliance policy queries, and AI-assisted auditing of 100% of expenses to speed up reimbursement.

  4. SAP Concur Blog

    Reviewing Travel Policy Through Travelers' Eyes: SAP Concur Offers an Assessment Framework

    At its Fusion Exchange event in Houston, SAP Concur shared a framework for assessing travel and expense policy from the traveler's perspective, covering airfare booking rules, airport experience, lodging booking, expense process, booking process, meals and entertainment, bleisure and culture, and communication, using scores to identify positive and negative traveler experiences.

  6. SAP Concur Blog

    Why Business Travel Safety Is Different for Women

    A SAP Concur blog post cites a 2018 AIG Travel and GBTA survey finding that 71% of female business travelers believe they face greater risk than their male counterparts. 83% of surveyed women experienced a safety-related event within the past year, and 80% said those events impacted their work productivity. Fewer than 50% of women report personal safety incidents to their organizations. A GBTA Foundation survey found 43% of travel managers can locate all affected employees within two hours in an emergency, while 34% do not know how long it would take.

  7. SAP Concur Blog

    SAP Concur Launches 'Surge Blanket Travel' to Help Federal Government Respond to Simultaneous Disas…

    A SAP Concur blog post introduces its 'Surge Blanket Travel' functionality, designed to help federal government agencies rapidly and efficiently deploy large numbers of relief personnel during simultaneous disasters. The article recounts the record-setting disaster year of 2017 and notes that the previous paper-based travel authorization process was inefficient. The new functionality allows for the deployment of personnel from multiple origins to a common crisis destination using a single travel authorization, enabling a reliable, scalable, compliant, auditable, and agile response.

  8. SAP Concur Blog

    British Airways ba.com Goes Live with Concur TripLink

    SAP Concur announced that British Airways has gone live with its integration of ba.com with Concur TripLink. Bookings made on ba.com by users who have linked their British Airways Executive Club and SAP Concur accounts will be captured automatically by SAP Concur; if a company has a negotiated discount with British Airways and has requested access on ba.com, the site will authenticate connected travelers and apply negotiated rates automatically. Travelers' plans are consolidated in Concur Travel, the Concur Mobile App and TripIt Pro. SAP Concur says the integration helps corporates meet duty of care for every trip, no matter where it was booked.

  9. SAP Concur Blog

    SAP Concur Releases eBook on the Cost of Doing Nothing in Expense Management

    SAP Concur has released a new eBook, "Why SAP Concur? And the Cost of Doing Nothing," discussing the risks of not investing in automated expense, travel, and invoice management. The article states that 75% of finance leaders say their business often exceeds expense, travel, and invoice budgets; manual processes and siloed data can lead to wasted time, lost productivity, unclaimed VAT, and spiraling costs. SAP Concur says its cloud-based and mobile-optimized tools can help automate processes, increase compliance, and reduce fraud risk.

  10. SAP Concur Blog

    SAP Concur Podcast: Building a Resilient Travel and Expense Program

    SAP Concur released a podcast where Marchelle Klippenstein, VP of the Value Experience Group at SAP Concur, and Katheryn Nolfo, Consulting Director at Huron Consulting Group, discussed how organizations can build resilient travel and expense programs to prepare for the next disruption. Key points include: organizations are shifting from measuring the ROI of travel to the Return on Travel (ROT), with a greater focus on employee safety and well-being. Additionally, car rental costs have increased due to rental companies reducing their fleets during the pandemic, leading to higher demand and lower supply. Companies are also re-emphasizing pre-approval processes and managing home office expendi…

  11. SAP Concur Blog

    How Far Will You Take Travel in a Post-Pandemic World?

    The SAP Concur blog explores the transformation of corporate travel post-pandemic, emphasizing the balance between compliance and flexibility. The article notes that companies need to give travelers more choice and safety while controlling costs, forecasting expenses, overseeing itineraries, and fulfilling duty of care. Recommendations include adding preapprovals, capturing direct bookings, focusing on mileage, and working with finance.

  12. SAP Concur Blog

    SAP Concur Launches New TMC Partner Program

    SAP Concur launched a revamped TMC Partner Program, replacing the Preferred Partner Program, with three levels: TMC Partner, TMC Select, and TMC Elite. The program is not pay-to-play; TMCs earn levels based on the value they offer customers. TMC Elite partners have adopted the full suite of SAP Concur travel solutions (including TripLink) and use Concur Expense in their own business, enabling increased visibility and control of all T&E spend, compliance across reservations, and improved traveler safety.

  13. SAP Concur Blog

    The Impact of Online Booking Tool Configurations on Global Travel

    A SAP Concur blog post features Julie Deppe, VP of Enterprise Technology at World Travel, Inc., discussing best practices for online booking tool (OBT) configurations in global travel programs. When using SAP Concur Travel, there is always one Concur site regardless of international travel volume, but multiple configurations (including subsites) can be set up based on program needs. Multi-agency configurations are used in multi-agency service setups: a global reseller can access all configurations for a global view of travel, while local fulfillment agencies see only travel booked through them. This setup supports localized service while maintaining data security, risk management, and conso…

  14. SAP Concur Blog

    SAP Concur Examines Challenges and Opportunities of UK SMB Travel

    A SAP Concur blog post notes that UK SMBs make up more than 99% of private sector businesses and employ more than 60% of private sector workers, yet the business travel industry has been geared toward large enterprises. It discusses SMB travel challenges such as flexibility needs, lack of dedicated travel managers and overlooked domestic trips, and describes responses including Triplink and a Booking.com partnership.

  15. SAP Concur Blog

    SAP Concur Discusses Duty of Care Beyond Emergencies

    SAP Concur published an article discussing how duty of care has evolved from crisis management to everyday, comprehensive employee care. Citing experts including Isaac Bowman, senior manager at Deloitte, and Dr. William Hauptman, medical director at International SOS, it notes the pandemic made safety an everyday concern, leading organizations to tighten travel approval controls, use traveler-tracking technology, and extend duty of care to remote employees' mental and physical health.

  16. SAP Concur Blog

    Regain Your Sanity with Concur Travel and Expense

    A SAP Concur blog post opens with the idea that doing the same thing repeatedly while expecting different results is futile, arguing that companies relying on manual processes and outdated systems will not see unexpected spend, poor productivity and employee dissatisfaction resolve themselves. It says travel and expense is often the second-largest spend for businesses, and that Concur Expense and Concur Travel help review consolidated reliable data, spot cost-saving opportunities, and improve policy compliance, productivity and employee satisfaction.

  17. SAP Concur Blog

    Taming the Wild West of Corporate Travel: A Win-Win for Travel Expense and Finance Leaders

    A SAP Concur blog post notes corporate travel spend is getting harder to manage: travelers book via mobile apps and supplier websites, and new distribution channels fragment booking and cost data. GBTA data shows 77% of businesses are not completely confident they can quickly and accurately locate business travelers in an emergency. Compared with five years ago, experienced travel managers spend 66% more time on data and analysis reporting, 66% more on evaluating or implementing new technology, 60% more on traveler safety and duty of care, and 52% more on cross-department meetings or collaboration. The article recommends finance and travel program leaders work together to deploy solutions t…

  18. SAP Concur Blog

    SAP Concur President Reflects on 2017 Industry Trends

    The president of SAP Concur reflects on 2017, noting key industry trends: duty of care became a priority for customers; digital transformation accelerated, such as e-Fapiao in China and e-Bunsho in Japan; the end-user became a key stakeholder; global solutions need to be local; and businesses became more accepting of spend outside preferred channels, managed via TripLink and the NDC standard.

  19. SAP Concur Blog

    Concur App Center Partner Spotlight: VisaHQ

    SAP Concur highlights its App Center partner VisaHQ, which integrates with Concur Travel to help business travelers obtain visas and passports. VisaHQ's automation reduces errors and delays, with over 99.91% of applications approved on initial submission. It has assisted more than 500,000 business travelers across 112 countries.

  20. SAP Concur Blog

    SAP Concur Podcast: Practical Steps for Sustainable Corporate Travel

    An SAP Concur podcast conversation with TCG discusses how organizations can travel more sustainably as business travel returns. TCG's Sally Crotty notes that Scope 3 emissions (greenhouse gas emissions generated by a company's value chain) were drastically reduced overnight during the pandemic, and that companies are now assessing their need to travel and changing policies. TCG takes a Total Cost of Ownership approach, with its TCO-TMPE® program comprising 18 components including sustainability. SAP Concur's Ryan Hamilton says the goal is not necessarily to travel less but to travel better, and notes SAP Concur solutions can help in four key areas: reporting, raising employee awareness, gui…

  21. SAP Concur Blog

    SAP Concur: Managing a Corporate Travel Program is Getting More Complex. Here's How to Simplify

    SAP Concur blog notes that travel managers are spending 60% more time on data analysis, technology evaluation, and traveler safety. However, a 2018 GBTA Foundation survey shows 80% of travel programs don't use technology to capture outside bookings, and 86% don't use tools for suppliers to send reservations directly to TMCs. Automated connected travel solutions can help simplify processes.

  22. SAP Concur Blog

    Concur TripLink and HRS Integration Now Available, Offering Corporate Hotel Rates

    SAP Concur announced that Concur TripLink customers can now connect their SAP Concur account with HRS' corporate booking portal and mobile apps at an enterprise level via company-level linkage on the HRS App Center. Bookings made on HRS mobile apps or the HRS Corporate Booking Portal sync directly to Concur Travel, the Concur mobile app, and TripIt Pro without emailing, providing immediate visibility into traveler spend and policy monitoring. TripLink users benefit from HRS exclusive rates. More than 8.5 million travelers have access to Concur TripLink, and the global TripLink network includes 28 partners.

  23. SAP Concur Blog

    3 Ways Invisible Spend can Impact Your Travel Program

    SAP Concur blog cites Phocuswright research showing invisible spend (corporate travel data not captured by traditional TMC reporting) can hurt supplier negotiations, cause compliance issues, and jeopardize traveler safety. Phocuswright surveyed 2,300 business travelers and found 88% relied on smartphones on business trips, leading to new traveler behaviors and difficulty measuring compliance. The article recommends capturing all travel data to improve policies.

  24. SAP Concur Blog

    SAP Concur: How Procurement Executives Can Plan for the Return to Travel

    The SAP Concur blog outlines planning considerations for procurement and corporate travel executives as business travel resumes after the pandemic. It argues companies must balance employee health and safety, cost control, and supplier financial health, and recommends phased travel resumption, stronger cross-departmental coordination, and updated travel and expense policies. It also references the TAMS industry standards, pre-trip approval trends, and tax and compliance issues triggered by travel.

  25. SAP Concur Blog

    TCG Consulting Expands Partnership with SAP Concur

    TCG Consulting announced an expanded partnership with SAP Concur in 2019 and beyond. Members of its leadership and delivery teams have received Certified Implementation Partner (CIP) accreditation and will complete Certified Consulting Partner (CCP) accreditation before the end of 2019. TCG uses its patented TCO-TMPE® approach to help clients optimize travel, meetings, payment, and expense programs.

  26. SAP Concur Blog

    Connecting Travel and Expense Data to Control Corporate Spend

    SAP Concur notes that employees now book directly through dozens of travel sites and suppliers, often bypassing corporate booking tools, leaving companies unaware of where staff are, where they are going, how they travel, or what they spend. It suggests checking three things: whether the travel solution connects to existing systems, to supplier data, and to third-party applications. Combining travel and expense programs gives a more accurate spend view and supports supplier negotiations, policy enforcement, and more effective duty of care.

  27. SAP Concur Blog

    Rethinking Travel and AI With Trust As a Critical Component

    SAP Concur Fusion panel discussions highlight trust as key to travel and AI adoption. An SAP Concur study fielded May-June 2020 found 55% of business travelers' top concern is family health and safety. Travelers need information on global restrictions. AI adoption accelerated but requires trust. Experts recommend starting small, collecting feedback continuously, and strictly monitoring AI models.

  28. SAP Concur Blog

    Who’s Driving the Next Era of Corporate Travel?

    The article points out that while the C-suite looks to travel managers to restart corporate travel, it is the individual traveler who holds the keys. Traveler comfort is key; they need health and safety assurances. 90% of travelers expect their company to provide benefits ensuring health and safety while traveling. Travel managers need to build confidence, shift from duty of care to 'duty of caring,' and consider sustainability.

  30. SAP Concur Blog

    TripIt Pro Launches Neighborhood Safety Scores Feature

    SAP Concur's TripIt Pro has added a Neighborhood Safety Scores feature, providing business travelers with destination safety information. The feature covers 65,000 cities and neighborhoods worldwide, with scores ranging from 1 to 100, representing low to high risk. Scores cover overall safety plus six specific categories: physical harm, women's safety, LGBTQ safety, theft, political freedoms, and health and medical. Scores also change based on time of day. Travelers need the TripIt app to access the feature. Available through Concur TripLink, it aims to help companies enhance duty of care responsibilities.

  31. SAP Concur Blog

    GBTA Study Finds Gaps in Travel Risk Management

    A GBTA Foundation study of 148 travel managers found gaps in many organizations' ability to manage traveler safety. Only one in five used technology to capture out-of-program bookings; 40% of North America-based travelers preferred booking directly with suppliers; and only 31% of employees would book through their company's program even when traveling to places they considered unsafe. Integrated systems can help locate travelers, with 68% able to merge data in under two hours.

  33. SAP Concur Blog

    Deloitte and SAP Concur Launch Travel Ready Compliance App

    Deloitte announced the upcoming release of the Deloitte - Travel Ready app in the SAP Concur App Center, an extension of the SAP-Deloitte partnership. The app connects the Deloitte platform with Concur Request, Concur Travel and Concur Expense, and aims to ease compliance for cross-border business travelers and remote workers by creating a consolidated approval, travel booking and compliance assessment process. It supports compliance with travel restrictions, visa and work permits, income tax, EU cross-border posted worker rules, social security, payroll taxes, corporate taxes and entity establishment risk. Craig Muir, Deloitte Global GES lead partner, and Pete Elmgren, senior vice presiden…

  34. SAP Concur Blog

    Industry Leaders on Travel Recovery: Innovation and Traveler Trust

    Former SAP Concur President Jim Lucier summarizes the inaugural Travel Industry Summit, which drew more than 2,000 attendees. Delta Air Lines CEO Ed Bastian described measures including electrostatic wiping of every surface before each flight, keeping middle seats empty through at least the end of the year, requiring masks for customers and employees, and HEPA filters. Marriott International CEO Arne Sorenson stressed the need to earn the confidence of workers and travelers. Travel managers discussed using the pandemic pause to improve programs, and Salesforce's Dorian Stonie said OBTs infused with more AI and travel management companies 'are going to be more important than ever.'

  35. SAP Concur Blog

    SAP Concur Launches Travel Resources for COVID-19 Era

    SAP Concur has released a series of travel management resources for its customers to address the challenges of traveling during the COVID-19 pandemic. These tools include the TripIt Traveler Resource Center, a booking switch feature that allows self-booking based on destination risk, Air Reassurance displaying airline COVID-19 measures, unused ticket credits visibility, Amadeus Ticket Changer self-service, and Concur FAVR by Motus for mileage reimbursement. Additionally, the company offers approval policies, customized messaging, and an expanded duty of care partner network, aiming to help companies resume travel safely and compliantly.

  36. SAP Concur Blog

    SAP Concur and Travel Inc. Partner to Empower Travel Managers with Business Intelligence

    An SAP Concur blog post discusses how travel managers can leverage business intelligence (BI) to keep up with technological change. It highlights SAP Concur's partnership with TMC partner Travel Incorporated, developing automated solutions on the Compleat platform, such as Seat Finder, automated schedule change processing, and Traveler Self-Service, to improve efficiency and data transparency. Travel Inc. also shares its practices of using real-time data and predictive BI to enhance traveler tracking and duty of care.

  37. SAP Concur Blog

    Cloud-Connected Travel Can Save $2.78 Million

    IDC InfoBrief shows cloud-connected travel saves significant costs: 49% less time on travel planning, 70% less time on expense reports, 35% more compliance, and 54% fewer lost receipts. Average business can save $97,000 in invoicing/auditing, $122,000 in travel-related costs, and $728,000 in improved staff productivity annually.

  38. SAP Concur Blog

    SAP Concur Community: A Career Development Platform for Travel & Expense Professionals

    An SAP Concur blog post introduces how its customer community helps Travel, Expense, and Invoice (TE&I) professionals advance their careers. With over 80,000 members, the community offers various engagement opportunities such as online forums, user groups, leadership councils, and the annual Fusion conference, aiming to foster knowledge sharing, networking, and career growth.

  39. SAP Concur Blog

    Aberdeen Insights: The T&E Road to Recovery and Growth, Part 1

    SAP Concur published a summary of an Aberdeen webinar on how companies manage travel and expense (T&E) programs during uncertain times. Research shows best-in-class companies (top 20%) focus not only on cost reduction (31%) but also on spend control (27%), visibility improvement (28%), and eliminating manual processes (31%). 71% of organizations use pre-travel authorization, and 56% have an aggregated view of travel and expense. Companies experience a 48% ROI after implementing a new T&E solution.