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  1. SAP Concur Blog

    SAP Concur Data: Last-Minute Hotel Bookings in Europe May Be Cheaper

    SAP Concur's 2017 EMEA hotel data shows that the lowest median rates can be found 0-3 days before stay, but most rooms are booked 15 or more days out. Travelers are paying more by booking earlier than when prices are at their lowest. Data also shows that rates in Germany hold slightly higher than the median until 4-7 days, while the U.K. sees a 26% drop below the median in the 0-3 day window, compared with Germany's 13% drop. High-end Paris hotel prices are consistently 50% to 90% above the median. The article recommends booking within the cancellation period, signing up for hotel loyalty programs, and avoiding a one-size-fits-all approach.

  2. SAP Concur Blog

    How to Plug Skills Shortages in Your Finance Department

    SAP Concur cites August 2018 Robert Walters research: six in ten UK CFOs expect skills shortages, and eight in ten expect increased workloads. Most in-demand finance skills are analysis (38%), business partnering (36%), and financial reporting (29%). 53% of employers consider ACA/ICAS the most important technical qualification. Demand for interim CFOs increased 69% in H1 2018. The article suggests interim solutions, automation, and improved perks.

  3. SAP Concur Blog

    World Environment Day: Sustainable Business Travel Choices

    World Environment Day 2021 focuses on ecosystem restoration, encouraging businesses to adopt more sustainable travel policies. SAP Concur research shows 59% of European travel decision-makers don't know how to implement sustainable travel policies, yet 97% of business travelers are willing to invest extra journey time for sustainable options. Companies can drive change through carbon offsetting and alternative transport modes.

  4. SAP Concur Blog

    How Much Do You Worry About Business Travel?

    A whitepaper published by BTN Group reveals that 54% of small to midsize business leaders are concerned about traveler safety, well-being, and satisfaction. Executives cited cyber threats, trade conflicts, and terrorism as chief concerns impeding travel, along with fears of infection and economic downturn. The whitepaper also notes that most executives found the following cost-avoidance methods highly effective: reviewing regular travel budget reports (77%), enforcing travel policy compliance (72%), proactively educating travelers about preferred suppliers (70%), and using a pre-trip approval system (70%).

  5. SAP Concur Blog

    SAP Concur Research: 86% of Finance Leaders Say T&E Systems Need Better Connection

    A research report by SAP Concur in partnership with Vanson Bourne found that 86% of finance leaders agree their travel, expense, and invoice systems could be better connected for a single view of spend. The article cites Discovery, a US$6.5 billion mass communications company, which replaced two separate solutions with integrated SAP Concur solutions (Concur Travel, Concur Expense, TripIt Pro, and Concur TripLink). The integration made booking and expense reconciliation more transparent and efficient, with credit card and paper receipts automatically in expense profiles, including invisible spend previously unknown to finance.

  6. SAP Concur Blog

    ACFE Report: Median Occupational Fraud Loss in Financial Services Reaches $110,000

    A SAP Concur blog post cites the ACFE's 2018 global report on occupational fraud and abuse: total occupational fraud losses reached $7 billion, with median reported fraud losses of $153,000 for insurance and $110,000 for financial services. The most common schemes in banking and finance were corruption (36%) and cash on hand (23), while insurance saw more corruption (45%) and billing (20%). The report found organizations with internal anti-fraud controls had lower fraud instances, and those proactive with data monitoring and analysis saw 52% lower losses and 58% faster detection.

  7. SAP Concur Blog

    Lessons from 2020: Businesses Accelerate Tech Investment to Drive Growth

    SAP Concur's blog cites a global paper from The Economist Group, based on surveys including 550 senior executives in 11 countries, showing that businesses have put growth back on the radar due to investments in efficiency and productivity. Nearly 90% of executives agreed that increased speed and flexibility in managing travel, expense, and invoice (TE&I) is critical for profitability and growth.

  9. SAP Concur Blog

    SAP Concur Global Survey: COVID-19 Impact and Outlook on Business Travel

    SAP Concur commissioned Wakefield Research to survey 4,850 business travelers and 800 travel managers in May-June 2020. 59% of travelers felt positive about their next business trip, but 45% identified the trip itself as the most stressful stage, a 50% increase from last year. 96% of travel managers said their company was not fully prepared to manage evolving travel demands during the outbreak, and 65% of travelers placed personal health and safety in their top three considerations.

  10. SAP Concur Blog

    SAP Concur Survey: Travel Managers Expect Business Travel to Increase in 2022, but Budgets Fall Sho…

    A survey commissioned by SAP Concur reveals that 88% of U.S. travel managers believe business travel in their industry will increase by the end of 2022. However, nearly four in five (79%) travel managers say their department's FY22 budget and resources are insufficient to meet anticipated travel demand. The survey also found that the travel manager role has become more challenging, with added paperwork, HR tasks, and staffing shortages, but they also feel more empowered to make demands of travel providers than before the pandemic.

  11. SAP Concur Blog

    Sustainability Becomes a Business Fundamental

    A SAP Concur blog post notes that sustainability has become a business fundamental, not just one metric among many. It cites Martin Biermann, Chief Product Officer at HRS, and mentions that 4 out of 5 travelers would rather work with an organization with a sustainability policy. The post recommends travel managers educate themselves on emissions metrics and use tools and policies to steer travelers toward greener travel and lodging choices.

  13. SAP Concur Blog

    SAP Concur Publishes Industry Benchmarks for Accounts Payable Efficiency

    A SAP Concur blog post explores industry benchmarks for accounts payable efficiency, noting that delayed payments can lead to finance charges, poor vendor relations, credit rating downgrades, and supply chain disruptions, while paying too early impacts cash flow. It introduces the 'time-to-pay' metric and recommends keeping overall time-to-pay between two days to approve and three days to pay. It also lists best practices including configuring audit rules, integrating card feeds, automating receipt capture, and automating payment processes.

  14. SAP Concur Blog

    New Survey Highlights Back-Office Challenges and Opportunities for Educational Institutions

    A new survey commissioned by SAP Concur of over 500 finance and administration decision-makers in U.S. higher education and K-12 reveals challenges educational institutions face in remote work environments. The survey found that 38% of decision-makers cite compliance with state and federal reporting policies as a key challenge, and 96% are concerned about failing to comply due to sustained remote work. Technology investment is seen as critical to maintaining operations.

  15. SAP Concur Blog

    Five Predictions for the Future of Corporate Spend Management

    Based on discussions with Accenture, SAP Concur team presents five predictions for corporate spend management: increased risk but better compliance, smarter spend governance, travel no longer a guessing game, improved employee experience, and confidence in growth. Data cited: spend violations increased 292% from 2019 to 2020, and 84% of companies have growth goals.

  16. SAP Concur Blog

    SAP Concur Surveys: Reduced Business Travel Hit Company Revenue

    SAP Concur commissioned Wakefield Research to survey 100 U.S. finance managers and 1,000 U.S. business travelers in January 2022. 88% of finance managers said their company lost revenue over the past year because employees could not travel at pre-pandemic levels; 44% of travelers said their company needs more business travel to remain viable beyond 2022. 84% of finance managers said their company is less than completely prepared for a 2022 travel rebound, 98% saw more non-compliant expenses, and 89% of travelers admitted submitting questionable expenses averaging $3,397.

  17. SAP Concur Blog

    Transforming Corporate Sustainability Programs Right Now. An SAP Concur Podcast Conversation Series…

    The second part of SAP Concur's podcast series discusses how organizations can enhance sustainability through reporting, awareness, behavior guidance, and direct contributions. Experts discuss practical applications in T&E, including adding sustainability as the 18th metric in the TCO approach, and reducing emissions by choosing rail over short-haul flights and optimizing payment processes.

  18. SAP Concur Blog

    SAP Concur: A Guide to Wellbeing and Productivity for Remote Workers

    SAP Concur, in collaboration with Telegraph Spark, published a guide on remote-worker wellbeing, drawing on experts from SAP Concur, Unmind, Global Leadership Associates and others. The article notes that remote work during the pandemic brings loneliness, stress and family challenges, and recommends that employers clarify expectations, offer flexible hours, build team connections and address home-office ergonomics. A Gallup meta-analysis found companies with highly engaged workforces are 21% more profitable. A global survey by SAP Concur and Forrester found more than 60% of respondents named T&E management software, accounts payable and automation tools as the most important tools enhancing…

  20. SAP Concur Blog

    Is It Okay to Grow Now?

    The article encourages businesses to seek growth in 2021, emphasizing cost control through investment in travel, expense, and invoice management tools. A whitepaper with Deloitte shows financial leaders using these tools to make decisions and investing in AI and machine learning for spend analytics. They also pursue 100% audit and VAT reclaim.

  21. SAP Concur Blog

    Top Travel and Expense Trends of 2021

    A SAP Concur blog post shares insights from K.G. Subramanyam (KGS), Global VP of Enterprise Platforms at NielsenIQ, on four key T&E trends for 2021. Trend 1: 'Safe travels' takes on new meaning, with employee well-being central, vaccine passports, health checks, and screenings becoming more common, and employers strengthening duty of care. Trend 2: Sustainability goes beyond recycling, with younger employees focusing on ESG goals and technology enabling carbon footprint transparency. Trend 3: Shift to cloud solutions, with real-time data driving decisions and AI, ML, and RPA providing data-driven analytics. Trend 4: Compliance with changing tax laws, with VAT compliance a CFO priority and e…

  22. SAP Concur Blog

    Public Sector Wastes 3,000 Hours Monthly on Expense Processing

    A survey by SAP Concur and Kelton Global shows public sector organizations lose over 3,000 hours monthly processing expense reports and invoices manually, with higher education losing over 2,000 hours. The survey of 300 financial decision makers found about two-thirds still use at least partially manual systems. Manual systems add five hours per expense report and two hours per invoice. About one-third reported increased inaccurate submissions, and one-fourth had reported incorrect budget data due to errors. Automation improves efficiency and accuracy.

  23. SAP Concur Blog

    SAP Concur Podcast: Corporate Sustainability and the Carbon Footprint of Business Travel

    The first part of an SAP Concur podcast series explores the meaning of corporate sustainability. Expert Sally Crotty explains the environmental, social, and governance (ESG) dimensions and cites data showing that business travel can account for more than half of a non-manufacturing company's carbon footprint. The article also introduces the GHG Protocol's Scope 1, 2, and 3, and methods for measuring and managing sustainability, such as science-based targets.

  24. SAP Concur Blog

    Paradigm Shifts for the Future of Work

    A SAP Concur blog post discusses three areas of focus for companies in the post-pandemic era: employee experience, creative collaboration, and customer connection. Citing research, it notes a 13% productivity increase in remote work, 37% of workers considering leaving their jobs, and 75% of workers citing collaboration as having suffered. Companies need to reassess T&E budgets and policies to support employee experience and in-person interactions.

  25. SAP Concur Blog

    Sentiment Analysis: How Machine Learning Helps Businesses Understand Customers

    A SAP Concur blog post introduces sentiment analysis (also known as emotion AI), which uses natural language processing and machine learning to analyze positive, negative, or neutral opinions in text, applicable to survey research, social media analysis, and tracking psychological trends. Using the hotel industry as an example, it explains that hoteliers can aggregate and assess ratings and reviews to improve guest satisfaction. SAP Concur Labs and UX Analytics developed a sentiment analysis tool for user product reviews that automatically extracts themes to understand customer feelings and identify popular and frustrating features. The article also discusses the complexity of sentiment ana…

  26. SAP Concur Blog

    What Keeps CFOs Up at Night?

    SAP Concur cites a Gartner survey showing that in 2020, CFOs' focus shifted from growth to business continuity, with top priorities including increasing cash positions, reducing costs, and enabling remote work. The article emphasizes digital transformation for spend management.

  27. SAP Concur Blog

    SAP Concur 2022 Predictions

    A SAP Concur blog post shares predictions from its global team of experts for 2022 across business travel, digital transformation, sustainability, and employee experience. Predictions include: settlement replacing expense reports, hybrid spend management, bleisure travel, standardized sustainability reporting, and travel as an antidote to the Great Resignation.

  28. SAP Concur Blog

    Aberdeen Research: Digital Spend Management Aids Financial Decisions

    SAP commissioned Aberdeen Research to survey roughly 600 finance, IT, and procurement specialists from companies worldwide to assess the impact of digital spend management on financial decisions. The survey found that 3% of respondents' companies will most likely close in 2021, 29% are still in survival mode, 37% are planning for continued recovery, 23% hope for revenue growth, and just 7% are planning for growth. Nearly 75% of best-in-class companies have already adopted digital spend management technology, and their spend data is available when needed 80% of the time. Compared with peers, best-in-class companies reported 26.1% improvement in profitability, 24.3% improvement in productivit…

  29. SAP Concur Blog

    SAP Concur Releases 2018 and Beyond Business Travel, Expense and Invoice Predictions

    SAP Concur experts released predictions for business travel, expense and invoice trends in 2018 and beyond. Predictions include: paper receipts becoming obsolete as e-receipts standardize and countries such as France, Spain, China and Japan deregulate paper receipt requirements; non-traditional payment technologies like blockchain and vCards changing transactions and reimbursements; cloud technology enabling small businesses to adopt enterprise tools faster; predictive analytics and personalization transforming business travel; duty of care remaining a C-level priority; and employee-initiated spend becoming the largest unmanaged spend category.

  30. SAP Concur Blog

    How Financial Services Firms Manage Fraud and Compliance Risk: SAP Concur Proposes Four Steps

    SAP Concur published an article outlining four steps for financial services firms to manage compliance and fraud in travel and expense programs. It cites data: nearly 20% of T&E expenses fall outside policy; companies with anti-fraud controls experience 52% lower fraud instances and detect fraud 58% faster; 41% of respondents spend 50+ hours per month auditing expense reports. The article also references a FINRA action against a former Merrill Lynch broker and notes FCPA violations can carry up to $100,000 in criminal fines and 5 years imprisonment.

  31. SAP Concur Blog

    SAP Concur 2021 Predictions: New Ideas from Challenging Times

    SAP Concur's global experts share 2021 predictions covering responsible business travel resumption, accelerated AI adoption, DE&I progress, changing consumer travel, and SMB responses. Predictions include travel providers potentially requiring COVID-19 health status disclosure, digital health passports and travel corridors becoming mainstream, and sustainability becoming table stakes.

  33. SAP Concur Blog

    Aberdeen Research: How Best-in-Class Companies Digitize Spend Management

    SAP sponsored two global Aberdeen research surveys of more than 600 businesses with fewer than 1,000 employees, classifying the top 20% by performance metrics as 'best in class.' The research found 74% of best-in-class companies use an expense management solution to automatically capture receipts and manage reporting workflows; they are 87% more likely to use analytics, and 50% more likely to use spend data for auditing. Best-in-class companies save US$11.71 per expense report on average, spend nearly five fewer days on approvals, and report 26% productivity improvement, 24% profitability improvement, and 17% faster cash-to-cash cycle.

  34. SAP Concur Blog

    Oxford Economics and SAP Concur Study: How Finance Tools Fuel Business Growth

    The SAP Concur blog highlights a study by Oxford Economics and SAP Concur that surveyed 500 finance and IT executives worldwide, 350 of whom came from companies with 1,000 or more employees. The study found that large global enterprises often struggle harder than smaller companies with expansion challenges, as scale and complexity make more data, invoices, and administration difficult to handle. It identifies visibility into spending and attention to cash flow as pillars of successful growth, and argues that investing early in digital finance transformation to automate spend management makes sense.

  35. SAP Concur Blog

    GBTA and SAP Concur Poll: Travel Managers Shift Toward Technology Oversight

    A GBTA and SAP Concur poll of 226 travel managers and buyers examined how digital transformation is reshaping corporate travel management. The findings show travel managers' responsibilities shifting from managing people and policies toward overseeing the technology that enables modern business travel management. 72% expect bookings through their online booking tool (OBT) to increase over the next three years, while only 4% expect a decrease; four in ten expect bookings made directly through airline (40%) or hotel (38) websites to decline. 58% of travel managers either already include or expect to include NDC bookings within the next year. Facing airline fees on TMC and GDS channel bookings…

  36. SAP Concur Blog

    IDC: T&E Software User Experience and Wasted Time

    IDC Senior Research Analyst Kevin Permenter writes in a SAP Concur blog post that financial services firms are always looking to reduce costs and gain efficiencies, and that T&E software end users increasingly look to the software itself as a place to save time. Users want a more intuitive and conversational experience. The post lists elements of a stronger user experience: a simpler/cleaner interface, mobility, multidevice support, conversational UI, strong customer support, and automation/intelligence. It argues that streamlining the user experience reduces wasted time for travel departments and increases employee engagement with the application.

  37. SAP Concur Blog

    How the Traveler's Shift to Mobile Booking Impacts Your Travel Program

    A SAP Concur blog post cites a 2017 Phocuswright survey of 2,300 travelers finding that 88% of business travelers use a smartphone, more than those who use laptops. The shift to mobile booking has three main impacts: increased invisible spend, difficulty providing duty of care, and decreased policy compliance. 50% of surveyed business travelers had made a new hotel booking on their smartphone, meaning duty of care programs dependent on TMC reports may be missing significant critical data.

  38. SAP Concur Blog

    SAP Concur: Seven Tips to Manage Productivity When Working from Home

    A SAP Concur blog post offers tips for managing productivity while working from home, including setting designated work times, creating a routine, setting rules with family or roommates, communicating reasonable expectations, scheduling regular check-ins, taking regular breaks, and knowing when to switch off. It cites Time data that half an hour of light activity per hour is associated with an estimated 17% lower risk of early death.

  39. SAP Concur Blog

    College and University Back Offices Face Toughest AP Test Yet

    A SAP Concur blog post cites a Wakefield Research survey of 350 higher education finance and administration staff, highlighting remote-work software gaps, budget tightening, and compliance pressure at colleges and universities during the pandemic. Only 16% of staff can continue working remotely without hurting department productivity; 60% are prepared to reduce pay or cut staff to offset budget shortfalls; and 71% are concerned about complying with regulations due to sustained remote work. 99% of decision-makers agreed certain investments must be made, and 84% want funding for technology that integrates systems, devices, and spend data.

  40. SAP Concur Blog

    What Is Cloud ERP? From Y2K to Intelligent ERP

    The article reviews ERP history: the Y2K crisis accelerated ERP adoption, with U.S. companies spending $100 billion on Y2K fixes according to a Senate report. IDC data put the ERP market at $25.4 billion in total revenue in 2016, projected to reach $33.6 billion by 2021. It contrasts on-premise and public cloud ERP, noting cloud ERP is typically more affordable, updates faster and forces data standardization that underpins AI and machine learning.