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#忠诚度计划

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Aug 21Fri
  1. Hospitality Technology

    The Venetian Resort Launches App with Real-Time Comps and Blue-Dot Indoor Wayfinding

    The Venetian Resort Las Vegas has launched its new Venetian Rewards App, integrating real-time casino management system (CMS) point redemptions with property-wide indoor navigation. The app allows loyalty members to view point balances instantly, track tier progression, and execute direct point-to-comp conversions. It features blue-dot indoor wayfinding across the property's multi-million-square-foot footprint, guiding guests to casino floor, restaurants, meeting spaces, and entertainment venues. The app also includes gamification elements and mobile check-in/check-out workflows.

  2. Hilton Stories RSS

    Maximizing Hilton Honors Points at All-Inclusive Resorts

    Hilton Honors helps members redeem points seamlessly at all-inclusive resorts, with reward stays starting at 51,000 points. Redemptions include accommodations, dining, drinks, and more, with no blackout dates, waived resort fees, and Fifth Night Free for elite members. The article highlights several all-inclusive resorts in Mexico and the Caribbean, such as Hilton Cancun Mar Caribe All-Inclusive Resort starting at 100,000 points per night, Hilton Vallarta Riviera All-Inclusive Resort at 80,000 points, and resorts in Curaçao and Punta Cana at 98,000 points.

Aug 20Thu
  1. Hospitality Technology

    Panera Shifts Loyalty Strategy to Tiered, Choice-Based Rewards Model

    Panera Bread is overhauling its loyalty strategy, transforming the MyPanera program into a flexible, points-based rewards model. In the new program, members earn 10 points for every $1 spent and can redeem points for menu items, from 250 points for a free bagel up to 2000 points for an entree. The program introduces three tiers: MyPanera, MyPanera+, and MyPanera+ Sip Club subscription.

Aug 19Wed
  1. Hotel Dive Feed

    How Hotels Leverage Experiences and Partnerships to Drive Loyalty

    Marriott International's SVP of Global Partnerships, Lucy Werner, shared that consumers increasingly value experiences over points. Marriott offers VIP event access via Bonvoy Moments and partners with sports organizations like F1, NFL, and Visa. Additionally, partnerships with Uber and Starbucks enhance customer engagement. Future plans include unattended retail and invite-only events for high-net-worth individuals.

  2. Skift Feed

    The 2% Fee Behind the American Travel Boom

    The U.S. travel economy relies on credit card interchange fees, which are uncapped in the U.S., supporting airline and hotel loyalty programs. Delta earned $8.2 billion from Amex in 2025, and American received $6.2 billion. However, regulatory risks exist, such as the Credit Card Competition Act and Visa/Mastercard settlement. Research shows rewards are subsidized by lower-income consumers.

Aug 13Thu
  1. Skift Feed

    Virgin Atlantic CEO: People and Experience as Key Differentiators

    In an interview ahead of Skift Global Forum 2026, Virgin Atlantic's new CEO Corneel Koster outlines a strategy centered on human-designed premium experiences as the key differentiator, not just AI. The airline plans a 30% increase in Upper Class and Premium seating via new A330neo deliveries, a 787-9 cabin refit, and a JFK Clubhouse refresh, while accelerating Starlink rollout. Loyalty initiatives include High Five Rewards and status matching for British Airways Club members, attracting over 10,000 members.

Aug 12Wed
Aug 11Tue
  1. Hospitality Technology

    Bilt Expands Bilt OS for Hospitality to Luxury Travel Advisors

    Fintech and loyalty platform Bilt announced the expansion of Bilt OS for Hospitality to travel advisors at the Virtuoso Travel Week Tech Summit. The platform integrates a booking engine, itinerary builder, AI concierge, and Sion commission tracking, and offers a client self-booking portal. Bilt co-developed with an advisory board of luxury agency executives, aiming to consolidate fragmented agency software tools into a unified operating system for high-producing luxury agents.

  2. Skift Feed

    Lemon Tree Hotels Targets UAE, Thailand, and Maldives to Follow Indian Travelers

    Lemon Tree Hotels, India's mid-market hotel group, plans to expand internationally, prioritizing the UAE, Thailand, and the Maldives, all within roughly three hours' flying time from India. Executive Chairman Patanjali Keswani noted that about 45% of demand comes from repeat guests, and the company has a loyalty program with approximately 2.5 million members. The company is also restructuring, splitting into asset-light Lemon Tree Hotels and ownership arm Fleur Hotels, with a separate listing for Fleur targeted for the first half of 2027.

Aug 10Mon
  1. Hospitality Technology

    Can Tech Rollouts Reverse Wingstop's Sales Slump?

    Hospitality Technology reports Wingstop faces its first sustained sales slump since 2003, with Q2 domestic same-store sales down 7.5%, the fifth straight quarterly decline. The company is doubling down on tech: Smart Kitchen has halved order fulfillment times, and loyalty program Club Wingstop enrollments are 22% ahead of forecasts, yet sales remain down.

Jun 12Fri
  1. PhocusWire All News

    Cloudbeds, Journey Partner to Help Independent Hotels Compete with Brand Loyalty Programs

    Cloudbeds has partnered with Journey to integrate its AI-powered loyalty engine into the Cloudbeds hospitality management system, giving independent hotels access to a 'unified rewards currency' to compete against branded hotel, OTA, and credit card loyalty programs. The partnership aims to grow direct bookings by offering exclusive rewards, such as 5x loyalty points per dollar for direct bookings. Phocuswright research shows 40% of travelers visited a destination for the first time recently, with younger travelers preferring independent hotels. Journey's AI engine provides guest behavior insights and a conversational interface called 'Known by Journey'. Journey recently disclosed a $15 mil…

Mar 27Fri
  1. PhocusWire All News

    PhocusWire's travel tech news briefs: Savanta, Bilt, RMS and more...

    This week's travel tech briefs include: Savanta launches AI research platform Virtual Personas; Bilt adds Wyndham Rewards as sixth hotel transfer partner; Immfly, Wizz Air, and Gateretail launch digital cabin platform; Navan to launch AI assistant TravelClaw; RMS integrates with GuestRevu; Apaleo launches Copilot; SalamAir partners with Arcube for eSIM and e-visa services; Sojern names president of global destinations; Operto launches GEO Consultant; AirBaltic partners with InterLnkd; Vio partners with FINN; DCS Plus launches TINA AI.

Jan 15Thu
  1. Travelport Flights API Release Notes

    Travelport Flights API Update: Loyalty Cross-Accrual and NDC Features

    Travelport released release notes for major versions 25.11.x of its TripServices Flights APIs, covering several customer-facing updates. AirReservation 26.11.78 adds loyalty program cross-accrual, returning frequent traveler cross-accrual on partner airlines via supplier and shareWithSupplier objects in Reservation Retrieve and Workbench Retrieve responses. Other updates include standard NDC flight disruption handling flows, NDC bundled offers, Air Canada flight pass as form of payment, and GDS exchange search by brand.

Oct 8Wed
  1. Amadeus Newsroom

    Aeroitalia expands Navitaire collaboration to deploy new solutions

    Italian carrier Aeroitalia is extending its collaboration with Navitaire, an Amadeus company, planning to deploy a suite of solutions to simplify operations and enhance customer experience. Central to this is continued use of New Skies, a reservation and retail platform for low-cost and hybrid carriers whose single-order architecture manages both offer and order across the customer journey, supporting personalised promotions, dynamic offers, seamless check-in, real-time disruption management and omnichannel distribution. Aeroitalia also plans to adopt Navitaire Dynamic Pricing, Navitaire Loyalty and the SkyLedger revenue accounting system. Launched in 2022, Aeroitalia operates 15 aircraft o…

Jun 29Wed
  1. SAP Concur Blog

    Concur TripLink and AccorHotels Integration Now Available

    SAP Concur announced an integration between Concur TripLink and AccorHotels' Le Club loyalty program. Travelers can book on AccorHotels' website and mobile app, receive company negotiated rates where available, and have booking data automatically returned to their Concur account without emailing itineraries. AccorHotels has over 4,200 hotels in 95 countries with more than 20 brands.

  2. SAP Concur Blog

    The Loyalty Program Game Has Changed. Do You Know the Rules?

    This SAP Concur blog discusses changes in loyalty programs post-pandemic. It notes that traditional mileage and stay-based programs are no longer sufficient, and companies should renegotiate contracts and integrate loyalty programs into travel policies. A survey shows only 31% of aerospace and defense customers incorporate ground loyalty programs and 49% incorporate frequent flyer programs.

  3. SAP Concur Blog

    Hyatt's Integration with Concur TripLink Now Available on Hyatt.com and Mobile Apps

    SAP Concur announced that Concur TripLink customers can now connect their SAP Concur account with Hyatt via the Hyatt App Center or by enrolling their World of Hyatt loyalty account. Over 120,000 World of Hyatt member accounts are connected, allowing travel managers to capture booking data from Hyatt.com or mobile apps, providing spend visibility and policy monitoring.