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#个性化

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Sep 25Fri
  1. Skift Feed

    Skift Forum: Premiumization Should Be Structural Strategy, Not a Product Upgrade

    At Skift Global Forum, Air Canada Chief Commercial Officer Mark Galardo and ZS Managing Partner Kunal Shah said premiumization should be a structural company strategy rather than layered on top of existing operations. Galardo said premium revenue share at Air Canada grew from about 20% a decade ago to 30% today, with a target of 35% by end of decade. Shah said the industry too often equates premium with upscale, but midscale and economy properties can also capture value through pricing and personalization, and premium travelers prefer digital-first experiences. Galardo said premium demand is directly correlated to the health of the economy and strength of equity markets, and warned against…

  2. Skift Feed

    Capital One Travel Positions as a Travel Platform; Over 70% of Customers Seek Live Experiences

    In a Skift Global Forum decision brief, Capital One Travel SVP Sarah Moore said Capital One is positioning itself as a travel platform, not just a credit card company. She said launching Capital One Travel in 2021, later than many competitors, allowed it to study the market, understand modern travelers and build technology-first. As a bank, Capital One can use customer information and transaction data for contextual personalization. Moore said more than 70% of Capital One customers look at some kind of event or live experience when they travel, citing partnerships with MLB, touring artists and José Andrés. She also said a dedicated travel app launched in the past year has been heavily utili…

Aug 18Tue
  1. Hospitality Technology

    The Future of Hospitality Depends on Connected Guest Experiences

    Hotels have digitized the guest journey, but systems often operate independently, fragmenting the experience. The next competitive advantage lies in connecting all technologies and touchpoints into a seamless, unified guest experience. AI delivers its greatest value within a connected ecosystem, and hotels should focus on integrating existing systems to enhance brand consistency and personalization.

Aug 7Fri
  1. BCD Travel RSS

    I Prefer Rewards Helps Take the Beige Out of Business Travel

    According to Preferred Hotels & Resorts' Luxury Travel Report, 62% of travelers surveyed agreed that hotels feel increasingly generic. I Prefer Hotel Rewards offers rewards and benefits at over 700 distinctive, independent hotels worldwide, including complimentary Wi-Fi, early check-in/late check-out, enhanced room upgrades, exclusive member rates, and points earned on eligible stays. Points can be used for personal travel.

  2. Hospitality Technology

    Three trends defining the deluxe guest experience

    David Goldstone, President of Hospitality at Enseo, writes that today's travelers judge hotel technology by how seamlessly it operates, demanding personalized media hubs, flawless connectivity, and effortless service. Three trends: guestrooms as entertainment hubs, high-performance connectivity as a luxury baseline, and frictionless service interactions. Hotels must leverage technology to enhance guest experience.

Aug 4Tue
  1. Hospitality Technology

    The Future of QSR: Balancing AI with the Human Touch

    The article discusses how QSR brands balance AI with the human touch in personalization. AI excels at transactional tasks like storing dietary restrictions and predicting reorders, but cannot interpret cultural timing or subtle cues. Over-personalization can feel like surveillance. Citing MoEngage research, journey-based emails have an unsubscribe rate of 0.06% vs 1.49% for broadcasts; behavior-based push notifications have a delivery rate of 93% vs 81% for broadcasts. It suggests brands exercise restraint, using AI for context and humans for personalized moments.

Aug 3Mon
  1. Amadeus Newsroom

    Amadeus study: 75% of U.S. travelers use AI for planning, but booking trust lags

    Amadeus' report 'Tailored Horizons' reveals that 85% of U.S. travelers agree AI saves time and provides personalized recommendations, with 74% using AI during trip planning. However, trust declines when AI takes action: only 20% would allow AI to spend money autonomously within a budget, while 43% would allow it only with conditions. Travelers still desire human oversight, with 51% preferring a combination of AI and human expertise.

Jul 13Mon
  1. PhocusWire All News

    Rethinking the Airline Playbook for the AI Era

    At a Phocuswright Europe panel, executives discussed AI's impact on airlines. Vueling's Tanner Huysman emphasized caution in personalization to avoid misinterpreting intent. Dohop CEO David Gunnarsson noted LLMs may make travelers focus on options rather than brands, requiring adaptation. Travelport's Juan Manuel Agudo Carrizo believes GDSs can provide high-quality data via an intelligence layer, but trust is key for agentic booking.

Jun 29Mon
  1. PhocusWire All News

    Pintours: AI-Powered Personalized Tour Experiences

    Pintours, a San Francisco startup, has developed an AI platform that combines audio narration, navigation, augmented reality, and conversational AI to deliver personalized, context-aware travel experiences. The platform adapts to location, interests, and language in real time, and allows guides to license content and earn revenue. The company generates revenue through revenue-sharing and direct bookings, with an annualized run-rate of approximately $7 million, and has partnered with distribution platforms.

May 26Tue
  1. PhocusWire All News

    Startup TravelOne targets luxury travel with behavior profiling platform

    TravelOne Technologies has launched a Traveler DNA platform that analyzes 30 behavioral and psychological markers to generate personalized travel recommendations and itineraries. The startup targets consumers, travel agencies, and tour operators through paid Traveler DNA reports, vacation bookings, and subscription-based advisor tools. It positions itself as an alternative to traditional search-based travel planning.

May 21Thu
  1. PhocusWire All News

    Airbnb's Summer Release: Personalization and Community Ambitions

    Airbnb's Summer Release introduces features like social map, AI review highlights, ask about this home, wishlist comparison, and plans for car rentals and luggage storage. These moves aim to drive personalization and transition from a vacation rental marketplace to a global community. Airbnb emphasizes its 200 million verified identities as a foundation for building a social network.

Apr 14Tue
  1. PhocusWire All News

    AI reshapes luxury travel—but human expertise remains essential

    AI is reshaping luxury travel, but primarily behind the scenes, enhancing human expertise rather than replacing it. Industry leaders say AI improves efficiency and personalization, but the most successful applications remain invisible to travelers. Phocuswright research defines luxury travelers as 'indulgent explorers' seeking exclusivity, with 47% preferring non-mainstream experiences. Arrivia research shows about 35% of luxury travelers are 'aspiring luxury' with net worth between $100k and $1M.

Mar 18Wed
  1. PhocusWire All News

    Trip.com Group focuses on attractions and experience economy

    Trip.com Group expects to deliver approximately $5 billion in gross merchandise volume from destination services, driven by strong APAC demand. The company introduced a multilingual ticketing machine solution supporting 15 languages, deployed in over 7 countries and regions, serving over 300 attractions. AI plays a key role in personalization and customer service, with tools like Trip.Planner using over 20 million points of interest to generate personalized itineraries.

Jun 29Wed
  1. SAP Concur Blog

    How Traveler Data Shapes the Traveler Experience

    A SAP Concur blog post discusses how traveler data can be used to improve the travel experience. It notes that traveler data is a subset of big data and can be used for predictive analytics and proactive profile building, reducing traveler friction, enhancing the reservation process, and streamlining operations. By better managing traveler data, organizations can build more detailed profiles and provide personalized service.

  2. SAP Concur Blog

    SAP Concur: Is Corporate Travel Ready for Artificial Intelligence?

    SAP Concur blog explores AI's potential in corporate travel, including preference-based booking tools, automatic search and suggestions, and intelligent services that reshape itineraries based on cost, weather, and colleague schedules. It notes IATA's 2017 survey found 85% of passengers willing to provide more personal data for customization, but data ownership and privacy issues remain.

  3. SAP Concur Blog

    Post-Pandemic Business Travel: Personalization and Duty of Care

    In a SAP Concur podcast conversation, Danny Smout, Principal Solution Consultant at SAP Concur, and Hansini Sharma, Practice Lead for Corporate Travel at Acquis Consulting Group, discussed how business travel is changing after the pandemic. Sharma said virtual meetings heightened appreciation for in-person interaction and that she is seeing the most personalization of travel ever, with employees given more choices. She noted that pre-pandemic compliance was the priority, while companies now value duty of care most, asking whether employees are safe when they travel.