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Sep 21Wed
  1. SAP Concur Blog

    What Is Top of Mind for SMB Travelers in 2022?

    The SAP Concur Global Business Travel Survey polled over 1,100 business travelers at SMBs (fewer than 1,000 employees). Key findings: 34% cite diminished travel budgets as a top-three threat; 50% include rising oil prices and inflation as a threat, higher than 44% at larger organizations; 98% are willing to travel in the next 12 months, but 60% say their current travel schedule falls short of expectations; 48% of unhappy travelers are willing to take action, and 26% will search for a new position; 89% are willing to decline a trip for safety, personal, or environmental reasons; 94% value sustainability info when booking, and 94% plan to act to reduce environmental impact in the next 12 mont…

Sep 7Wed
Sep 1Thu
Aug 30Tue
Aug 10Wed
  1. SAP Concur Blog

    SAP Concur Survey: 94% of Business Travelers Plan to Reduce Travel's Environmental Impact

    SAP Concur's fourth annual Global Business Traveler Survey of 3,850 business travelers across 25 markets found 94% plan to take steps over the next 12 months to reduce their business travel's environmental impact, including combining trips (40%), prioritizing non-air options (34%), shorter distances (32%), greener hotels (32%), avoiding layovers (31%), and using public transport (31%). 92% want sustainability information in booking tools. Younger travelers place greater emphasis on sustainable travel. SAP Concur partners with Thrust Carbon and CHOOOSE for carbon management, and TripIt offers a carbon footprint feature.

Aug 3Wed
  1. SAP Concur Blog

    New Research Considers 2022 Impact on Business Travel

    SAP Concur's fourth annual global business traveler survey shows 98% are willing to travel, but 61% say current travel frequency falls short. 82% of companies use a 'more travel on fewer shoulders' approach. 23% would look for a new job if travel doesn't improve. Travelers expect flexibility and safety, with 91% willing to decline trips that don't meet expectations. Travel managers face pressure, with 55% reporting stress equal to or greater than last year.

  2. SAP Concur Blog

    Smaller Companies Face Bigger Business Travel Challenges

    SAP Concur's Global Business Travel Survey reveals that employees at small and mid-sized businesses are dissatisfied with travel arrangements, with one in four likely to leave their jobs over travel issues and nine in ten willing to decline trips for safety, personal, or environmental reasons. Companies need to offer flexibility, but direct booking leads to hidden spend.

  3. SAP Concur Blog

    Travel Managers Stressed; Capturing Bookings is Key

    SAP Concur survey shows 55% of travel managers find this year as or more stressful than last, and 100% expect the next 12 months to be worse. Top concerns include rising oil prices, inflation, shrinking budgets, COVID risks, and sustainability. The report recommends capturing all booking details to control costs and fulfill duty of care.

Jul 11Mon
  1. SAP Concur Blog

    How SMBs Can Use Tech to Overcome Challenges and Drive Growth

    Forbes Insights and SAP surveyed 300 financial decision makers at SMBs in the United Kingdom and North America. The survey found 85% of respondents agree that process redesign featuring advanced technology is good for business, and 57% are increasing investments in tech and process automation. 82% report that advanced technology gives them more time to focus on value-adding activities, and 81% say it improves productivity, creativity, work-life balance, and overall job satisfaction.

Jul 8Fri
  1. SAP Concur Blog

    The Great Resignation Effects on Travel

    This SAP Concur blog post analyzes the impact of the 'Great Resignation' on the travel industry. It cites data: 4.4 million Americans quit in February, a U.S. labor shortfall of almost 700,000 in 2021, and one in 13 jobs projected unfilled in 2022. Labor shortages lead to customer service gaps, flight cancellations, and price increases, causing continued disruptions for travelers.

Jul 7Thu
  1. SAP Concur Blog

    Travel Industry Summit: A Moment of Change for the Industry

    SAP Concur's third Travel Industry Summit took place on June 9, unveiling initial findings from its fourth annual global business travel survey. Key findings: 61% of business travelers say their travel schedules fall short of expectations, 82% report a 'more travel on fewer shoulders' approach, 23% would look for a new job, and 92% require additional compensation or flexibility. All travel managers expect their role to be more challenging in the next 12 months.

Jul 1Fri
  1. SAP Concur Blog

    SAP Concur Survey: Business Travel's Talent Implications

    SAP Concur released its fourth annual global business travel survey, covering 3,850 business travelers across 25 markets and 700 travel managers across seven markets. Findings show 61% of travelers say current travel schedules fall short of expectations, and 82% report companies returning to pre-pandemic levels with a 'more travel on fewer shoulders' approach. 91% consider flexible travel options essential for health and safety. Nearly a quarter of travelers not at ideal frequency would seek a new job if schedules don't improve. All surveyed travel managers expect their role to be more challenging in the next 12 months.

Jun 29Wed
  1. SAP Concur Blog

    Global Survey: Employees Link Travel to Business Success

    A survey commissioned by SAP Concur and conducted by Wakefield Research among 3,850 business travelers across 25 global markets in April-May 2021 reveals that 96% of respondents are willing to travel for business in the next 12 months, with 65% very willing. 92% are motivated by personal reasons such as making connections and experiencing new places. However, 80% worry that without increased travel, their personal and professional lives will suffer, and 18% fear job loss. Flexibility (72%) has surpassed vaccination requirements (62%) as the most pressing need. 89% plan to add personal vacation time to business trips.

  2. SAP Concur Blog

    SAP Concur: Business Continuity Planning Lessons from COVID-19

    SAP Concur blog interviewed experts from TransferMate and Taxback Group on how companies can create effective disaster recovery and business continuity plans. Experts recommend starting with existing controls, conducting a business impact assessment, testing recovery capabilities, and ensuring executive involvement. The article stresses acting early, continuous communication, and leveraging technology to improve remote operational agility.

  3. SAP Concur Blog

    SAP Concur Survey Reveals Top Concerns Among Business Travelers

    SAP Concur released its 2019 Business Traveler Report based on responses from 7,850 business travelers in 19 global markets. The survey found that more than three in four female business travelers have experienced harassment, and 58% of respondents changed travel arrangements because they felt unsafe. Among LGBTQ+ travelers, 95% have hidden their sexual orientation. Additionally, 43% of respondents forfeited expenses in 2018, averaging $893.

  4. SAP Concur Blog

    How Traveler Data Shapes the Traveler Experience

    A SAP Concur blog post discusses how traveler data can be used to improve the travel experience. It notes that traveler data is a subset of big data and can be used for predictive analytics and proactive profile building, reducing traveler friction, enhancing the reservation process, and streamlining operations. By better managing traveler data, organizations can build more detailed profiles and provide personalized service.

  5. SAP Concur Blog

    It's Stress Awareness Month. How is Your Team Coping?

    SAP Concur blog post discusses workplace stress, citing American Psychological Association data: 61% of Americans cite work as a significant stressor. It notes 44% of working adults say their job affects overall health, and 36% of workers suffer from work-related stress costing U.S. businesses $30 billion a year in lost workdays. The article suggests assessing stressors, managing health, creating a positive work environment, and mentions automating expense processes to reduce finance team stress.

  6. SAP Concur Blog

    SAP Concur Tokyo Employees Survey Ginza Accessibility via Wheelchair Experience

    SAP Concur's Japan team took part in Mirairo Inc.'s "Bremen Survey Team" event, using the map-based accessibility app Bmaps to survey the Ginza area around its Tokyo office from a wheelchair perspective and post accessibility information. The event began with basic disability education, noting barriers affect not only people with disabilities but also the elderly, stroller users, and foreign visitors, and highlighting the "information barrier." Participants surveyed Ginza in groups, taking turns as wheelchair user and supporter, finding even slight slopes, height differences, and obstacles in passageways difficult; some older buildings lack elevators and have stepped surfaces of seven inche…

  7. SAP Concur Blog

    SAP Grew Its T&E Software Global Market Share to More Than 54% in 2019, According to IDC

    According to market intelligence firm IDC, SAP Concur had 54.1% market share in the travel and expense (T&E) management software market in 2019, and the total market grew from $2.0 billion in 2018 to $2.3 billion in 2019. The IDC report noted that public cloud adoption in T&E dominated, accounting for 83.9% of the market. The report also outlined seven key qualities of a modern T&E solution, including enhancing analytics capabilities, prioritizing user experience, and creating intelligent workflows.

  8. SAP Concur Blog

    SAP Concur Podcast: Practical Steps for Sustainable Corporate Travel

    An SAP Concur podcast conversation with TCG discusses how organizations can travel more sustainably as business travel returns. TCG's Sally Crotty notes that Scope 3 emissions (greenhouse gas emissions generated by a company's value chain) were drastically reduced overnight during the pandemic, and that companies are now assessing their need to travel and changing policies. TCG takes a Total Cost of Ownership approach, with its TCO-TMPE® program comprising 18 components including sustainability. SAP Concur's Ryan Hamilton says the goal is not necessarily to travel less but to travel better, and notes SAP Concur solutions can help in four key areas: reporting, raising employee awareness, gui…

  9. SAP Concur Blog

    The Hidden Potential of VAT Reclaim

    A survey by SAP Concur of 3,500 European business and finance leaders reveals complex challenges in VAT reclaim. 76% of companies reclaim VAT in up to 10 countries, but the pandemic has caused regulatory changes and reduced reclaimable amounts. Only 14% prioritized reclaiming outstanding VAT. The survey also found that four in ten companies process expense claims slower than before, and nearly half still rely on paper-based evidence.

  10. SAP Concur Blog

    96% of Business Travelers Willing to Hit Road This Year

    SAP Concur's 2021 Global Business Traveler and Global Travel Manager reports found that virtually all respondents desired to travel again, with nearly two-thirds 'very willing.' Budgets are expected to rise but not to pre-pandemic levels. More than two in three travelers say they are driving the return to travel, not their companies. Travelers value flexibility (72%), and 68% oppose a return to pre-COVID policies.

  11. SAP Concur Blog

    IDC Insights on the T&E Management Software Market

    This article cites an IDC report to discuss key features enterprises should look for in travel and expense management software. IDC advises enterprises to leverage advanced technologies to streamline approvals, combat fraud, and maintain compliance, noting strong market demand for innovation. The article lists key evaluation dimensions: user experience, intelligent workflows, enhanced analytics, digital payments, risk management, fraud management, and ecosystem integration.

  12. SAP Concur Blog

    GBTA Study: Lack of Travel Safety Visibility Challenges Corporate Duty of Care

    A recent GBTA Foundation study reveals that while employers care about traveler safety, there is often a lack of programs to ensure it. More than half of business travelers in Germany, France, and the UK book outside their corporate tool, and fewer than two in five employers have systems to capture travel plans, leaving them unaware of traveler whereabouts. Additionally, a third of respondents say their employers do not provide an assistance hotline, and there is a need for more specific safety training.

  13. SAP Concur Blog

    GBTA and SAP Concur Research Reveals Business Travel Booking and Duty of Care Trends

    The latest European study by GBTA and SAP Concur reveals key findings on business traveler booking behavior, duty of care, and the role of technology. More than two-thirds of business travelers said they had used an OTA or booked directly with suppliers for airfares and hotel reservations; nearly half (47%) expect to use their online booking tool more often next year. On duty of care, less than half (47%) say their organization has a system to capture travel plans when booking directly with a supplier; 45% say the only way their organization knows where they traveled is through their expense claim. 82% think it's important for their organization to have visibility of their travel plans; 73%…

  14. SAP Concur Blog

    Rethinking Travel and AI With Trust As a Critical Component

    SAP Concur Fusion panel discussions highlight trust as key to travel and AI adoption. An SAP Concur study fielded May-June 2020 found 55% of business travelers' top concern is family health and safety. Travelers need information on global restrictions. AI adoption accelerated but requires trust. Experts recommend starting small, collecting feedback continuously, and strictly monitoring AI models.

  15. SAP Concur Blog

    IDC Report: Eight Market-Changing Developments in T&E Management During the Pandemic

    A SAP Concur blog cites IDC's Worldwide Travel and Expense Management Software Market Shares 2020 report, listing eight market-changing developments during the pandemic: increased uncertainty, rising expectations for sustainable travel, growth in non-travel expenses, prevalence of virtual meetings, improved API integration, NDC enabling airline personalization, digital payments simplifying spend control, and connected data speeding decision-making. The report says a modern financial solution is essential to weathering uncertainty.

  16. SAP Concur Blog

    Navigating Your Business Through Turbulent Times: FAQ

    SAP Concur webinar addressed common business questions during the pandemic. Remote work creates new expenses like monitors, internet, and office supplies, requiring policy updates. Companies stay connected via digital tools and use SAP Qualtrics to assess employee well-being. SAP Concur offers reports and analytics to control spend and optimize cash flow.

  17. SAP Concur Blog

    Who’s Driving the Next Era of Corporate Travel?

    The article points out that while the C-suite looks to travel managers to restart corporate travel, it is the individual traveler who holds the keys. Traveler comfort is key; they need health and safety assurances. 90% of travelers expect their company to provide benefits ensuring health and safety while traveling. Travel managers need to build confidence, shift from duty of care to 'duty of caring,' and consider sustainability.

  18. SAP Concur Blog

    How Higher Education Institutions Can Maximize American Rescue Plan Act Funding

    A SAP Concur blog post notes the pandemic exposed weaknesses in higher education institutions' legacy systems, and the American Rescue Plan (ARP) Act provides funding to upgrade administrative functions. It says CARES Act funding must be used by December 31, 2021, while the deadline for ARP Act funds is December 31, 2024. It recommends prioritizing student financial aid and campus safety while also improving the systems back-office teams use. It also recommends following the 'paper' trail by shifting from paper to digital documentation for easier proof of funding use, and moving to the cloud, arguing cloud migration is a way to work more efficiently and securely and maximize funding.

  20. SAP Concur Blog

    Utilizing AI to Manage Compliance Risks in Life Sciences

    Mark Linver, Managing Director of Deloitte Life Sciences Advisory, discusses how life sciences manufacturers can use artificial intelligence (AI) and robotic process automation (RPA) to manage compliance risks. Since it is not feasible to audit all activities involving healthcare professionals (HCPs), compliance organizations use a risk-based approach. A Deloitte survey shows manufacturers want to use AI to monitor financial transactions in real time, implement automatic controls to prevent overspend, automate contract reviews, and more. AI can increase the amount of data reviewed, the frequency of audits, identify anomalies, and prioritize compliance risks. The article also covers knowledg…

  21. SAP Concur Blog

    Travel is in Demand, and So Are Travelers' Demands

    SAP Concur cites a Wakefield Research study of businesses under 1,000 employees: 95% of corporate travelers are willing to travel again, with 63% very willing. 81% are concerned about their careers if travel doesn't increase in the next 12 months. Specific concerns include developing and maintaining business connections (40%), signing new deals (35%), building new relationships (33%), and making less money (38%). Travelers want policy and procedural changes that give them flexibility and control to travel in the safest, most sustainable manner.

  22. SAP Concur Blog

    10 Trends Shaping Business Travel and Spend Management in 2019 and Beyond

    SAP Concur executives forecast business travel and spend management trends for 2019 and beyond: risks facing female travelers will rise to the top of the corporate agenda, with a GBTA report finding only 18% of corporate travel safety policies specifically address female safety needs; GDPR becomes table stakes and data privacy will change product engineering; shifting immigration and tax policies create new pressures on multinationals; SMBs gain competitive advantage through AI and machine learning; nearly 50% of business travelers spend 30 minutes to an hour daily on expenses; online booking tools will embrace new content sources such as NDC and Airbnb; machine learning goes mainstream; ho…

  23. SAP Concur Blog

    GBTA Study Finds Gaps in Travel Risk Management

    A GBTA Foundation study of 148 travel managers found gaps in many organizations' ability to manage traveler safety. Only one in five used technology to capture out-of-program bookings; 40% of North America-based travelers preferred booking directly with suppliers; and only 31% of employees would book through their company's program even when traveling to places they considered unsafe. Integrated systems can help locate travelers, with 68% able to merge data in under two hours.

  24. SAP Concur Blog

    Can Investing in Employee Experience Actually Save You Money?

    A SAP Concur blog post discusses the value of employee experience amid the Great Resignation. It cites U.S. Bureau of Labor Statistics data that upwards of 3 million people have been quitting their jobs every month since April 2021, with the highest quit rates among mid-career employees and in the health care and tech industries according to Harvard Business Review. It cites a 2019 Gartner employee survey showing employees happy with their experience at work are 69% more likely to be high performers. It also notes a Work Trend Index survey finding 70% of employees want to continue working remotely, 65% want more in-person time with co-workers, and 66% of decision-makers plan to support hybr…

  25. SAP Concur Blog

    SAP Concur: Empowering Employees to Make Sustainable Corporate Travel Decisions

    SAP Concur hosted a sustainable corporate travel roundtable with representatives from BNP Paribas, Facebook, Lufthansa, and EY. A survey of 2,450 travel decision-makers and 2,000 business travelers found 85% felt they had control over arrangements, but 46% lacked information to assess sustainability. 39% said sustainability of their corporate travel had never occurred to them.