JTB发布2026年度商务活动调查：投资与可持续发展并进
JTB对800名负责企业会议、活动和培训的人员进行了“2026年商务活动调查”。结果显示，线下活动需求持续高涨，作为企业重要沟通手段的地位稳固；企业越来越期待专业知识和投资以最大化活动成果；可持续发展已成为活动运营的重要主题，74.7%的企业正在实施或考虑相关措施，90%以上的企业愿意承担额外成本。
#调查
#调查
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Booking.com Newsroom Booking.com Research: What Travel Really Reveals About Relationships
Booking.com released its "Turbulence Test" research, based on a July 2026 survey of 1,253 U.S. adults. 35% of travelers say they discovered a companion was not compatible after traveling together, 35% have argued over money, 28% have considered ending the relationship or friendship, and 21% have bailed midway through a trip because of a bad travel partner (26% among Millennials). Travelers rate travel compatibility at an average importance of 74.1 out of 100, with 32% rating it 90 or higher.
GBTA News & Press GBTA Convention 2026: Buyers Focus on AI, Internal Influence, and Partnerships
At GBTA Convention 2026, over 470 travel buyers participated in an interactive survey. Results show 78% already use generative AI, and 92% believe AI will make their jobs more strategic. 57% cite influencing internal stakeholders as their biggest challenge. 92% say best supplier relationships are long-term partnerships. 64% find groups and meetings harder to manage than transient travel.
Booking.com Newsroom Booking.com Survey: US Travelers Prioritize Trips Over Other Expenses
Booking.com released research showing 68% of US travelers are willing to make financial sacrifices for travel, and 88% say the trip was worth it. The survey finds travelers value experiences over lowest price, with 90% saying avoiding hassles is important. 48% have taken on extra work to afford a trip, and 39% have charged a trip without knowing how they'd pay it off.
TripVivid Yunnan Culture and Tourism Department Investigates Low-Price Tour Agencies
On August 16, CCTV exposed malpractices in Yunnan's low-price tours, including itinerary discrepancies, hidden shopping, and forced consumption. The Yunnan Provincial Department of Culture and Tourism announced immediate investigations into involved travel agencies, guides, and shopping venues, promising legal action.
IHG Newsroom IHG Survey: Nearly Half of Americans Ready for a 'Skillcation'
A survey by IHG Hotels & Resorts and Talker Research found that 47% of Americans are interested in taking a 'skillcation,' and 68% believe such an experience could be life-changing. Cooking is the most desired skill, and IHG offers over 100 experiences globally, including culinary, arts, nature, and more.
Travelport Press Releases Travelport Survey Finds U.S. Consumers Want Greater Clarity and Confidence When Booking Travel
Travelport released findings from its Traveler Confidence Survey, commissioned by Travelport and conducted by Dynata in late June 2026 among 1,000 U.S. consumers aged 18 and older. The survey found 46% of U.S. consumers have abandoned a booking because it became too complicated or time-consuming, and 38% said fewer options would most improve their flight booking experience. Overall, 69% feel overwhelmed by online travel options at least sometimes, including 36% who feel overwhelmed always or often. While 53% said they would trust an AI-powered tool or agent to recommend the best flight, about 72% also feel AI-powered travel booking causes stress or anxiety. Among U.S. consumers using AI for…
SAP Concur Blog Survey shows AI adoption in business travel outpacing governance
The eighth annual SAP Concur Global Business Travel Survey reveals AI is now part of the business travel experience, but governance lags. 75% of travelers use AI tools for business trips, and 72% have used or would use unapproved 'shadow AI'. 85% of CFOs worry employees use unapproved AI tools. The survey also found 60% of CFOs say travel expense fraud is increasing, and 73% believe employees may use AI to falsify expenses.
SAP Concur Blog SAP Concur Survey: Business Travel Value and Stress Coexist
The eighth annual SAP Concur Global Business Travel Survey reveals a paradox: while 93% of business travelers say work trips benefit their wellbeing, 67% are hesitant to travel due to safety concerns, disruptions, and role pressures. CFOs recognize travel's strategic value (97%), but travel managers feel unsupported. Employees increasingly expect employer support for safety, yet trust in data monitoring is fragile.
Booking.com Newsroom 2026 European Accommodation Barometer: Challenges and Outlooks
Booking.com released the sixth edition of its European Accommodation Barometer, based on a survey of 1,240 executives and managers across 24 markets. Overall, 66% of accommodations expect positive development in the next 12 months, and 60% report a strong economic situation. However, gaps exist between large chains and small independents: 72% of chains report positive economic conditions vs 55% of independents. Cybersecurity readiness also varies, with 94% of large properties feeling prepared vs 60% of small ones.
PhocusWire All News Airline retailing realities in 2026: challenges and progress
A PhocusWire article based on a white paper by LeapShift and Airline Information examines the state of airline retailing in 2026. Airlines face rising fuel costs and are increasing ancillary fees like baggage fees. However, legacy infrastructure, fragmented systems, and reliance on tech vendors hinder retail transformation. The survey shows about 30% of airlines rate modern airline retailing initiatives as good, while over 40% say they need improvement. For NDC, nearly 40% rate it good, over 44% say needs improvement. About 70% do not use an order management system.
SAP Concur Blog Survey: The Business Travel Opportunity Gap
A survey commissioned by SAP Concur reveals that business travel is crucial for career growth, but access is uneven. 51% of U.S. adults traveled for work in the past year, with 20% being frequent travelers. 76% believe business travel opens up opportunities, but younger and lower-income groups feel it is out of reach. Frequent travelers enjoy more premium experiences but also face operational strains like expense reporting hassles.
PhocusWire All News UK's CMA launches investigation into Hilton, IHG and Marriott
The UK's Competition and Markets Authority (CMA) has launched an investigation into Marriott, Hilton, IHG Hotels & Resorts, and STR's owner CoStar Group over suspected sharing of competitively sensitive information through the use of STR. The initial investigation is expected to run for six months until August. The CMA emphasized no assumptions of law-breaking, but could issue a statement of objections if competition law is infringed. CoStar and IHG said they will cooperate fully. A similar class-action lawsuit in the U.S. was dismissed in August 2025.
SAP Concur Blog Survey: 55% of CFOs Trust AI Over Humans to Catch Expense Errors
The seventh annual SAP Concur Global Business Travel Survey added CFO perspectives, surveying 600 CFOs across six markets. 55% of CFOs expect AI to catch more errors and potential fraud than their teams currently do, while 45% are concerned about more errors and undiscovered fraud slipping through. 9% of CFOs know employees are using AI to attempt to falsify travel expenses or receipts, and 67% say it is at least somewhat likely.
SAP Concur Blog SAP Concur study: business traveler, travel manager and CFO comfort levels with AI
SAP Concur's seventh annual Global Business Travel Survey found 88% of global business travelers are comfortable using AI-powered automation for some elements of business travel, rising to 94% among U.S. travelers. Gen Z (95%) and millennials (91%) show the highest comfort. 44% are comfortable with AI re-booking before a trip and 39% with AI curating options during initial booking. 67% of CFOs believe employees may use AI to falsify travel expenses, and 55% expect AI approvals to catch more errors and fraud than their teams currently do.
SAP Concur Blog Survey: How Finance Professionals Would Use Time Saved by Automation
A recent SAP Concur survey shows that if given an extra hour a day, finance professionals would most likely invest in career growth, strengthen leadership skills, and keep up with AI and finance technology. 60% would take an online professional development course, 17% would build relationships with peers outside finance, 16% would take on a stretch project, and 7% would seek mentorship and feedback. On leadership, 45% want to use tech to boost employee engagement and retention, 34% want best practices for managing hybrid teams, 34% want new ways to motivate their team, and 25% want to use tech to support duty of care. On AI, 50% want to learn how AI is used in finance, 39% would attend a we…
SAP Concur Blog 2023 Global Business Travel Survey: Equal Access and Flexibility Needs Stand Out
SAP Concur released findings from its 2023 Global Business Travel Survey, now in its fifth year. The survey shows 92% of business travelers believe their career future depends on business travel, yet 62% have not had equal opportunities due to demographics, sexual orientation, physical appearance, or health conditions. Demand for flexibility is rising: 48% want flexibility to ensure safety, 47% for work-life balance, and 34% to add personal travel.
SAP Concur Blog SAP Concur Survey: Travel Managers Face More Stress and Data Challenges
SAP Concur released its fifth annual Global Business Travel Survey of 700 travel managers across seven markets. The survey shows 47% of travel managers say their role is more stressful than 12 months ago, and 41% cite inflation driving up travel costs. 98% say lagging data and analytics hinder their job, and 98% expect their company to change travel policies in the next year.
SAP Concur Blog New Research Considers 2022 Impact on Business Travel
SAP Concur's fourth annual global business traveler survey shows 98% are willing to travel, but 61% say current travel frequency falls short. 82% of companies use a 'more travel on fewer shoulders' approach. 23% would look for a new job if travel doesn't improve. Travelers expect flexibility and safety, with 91% willing to decline trips that don't meet expectations. Travel managers face pressure, with 55% reporting stress equal to or greater than last year.
SAP Concur Blog Travel Industry Summit: A Moment of Change for the Industry
SAP Concur's third Travel Industry Summit took place on June 9, unveiling initial findings from its fourth annual global business travel survey. Key findings: 61% of business travelers say their travel schedules fall short of expectations, 82% report a 'more travel on fewer shoulders' approach, 23% would look for a new job, and 92% require additional compensation or flexibility. All travel managers expect their role to be more challenging in the next 12 months.
SAP Concur Blog The Hidden Potential of VAT Reclaim
A survey by SAP Concur of 3,500 European business and finance leaders reveals complex challenges in VAT reclaim. 76% of companies reclaim VAT in up to 10 countries, but the pandemic has caused regulatory changes and reduced reclaimable amounts. Only 14% prioritized reclaiming outstanding VAT. The survey also found that four in ten companies process expense claims slower than before, and nearly half still rely on paper-based evidence.
SAP Concur Blog SAP Concur Survey: Government Agencies Face Compliance and Efficiency Challenges in Expense Managem…
SAP Concur cites a Kelton Global survey of 162 financial decision-makers in state, city, and local government, highlighting transparency and compliance challenges in government expense management. The survey found that one in three respondents frequently spot errors in expense reports and invoice processing, and three in ten say the problem has worsened over the past 12 months. 73% of decision-makers admit maintaining compliance is a regular struggle. The article states automation can improve efficiency, citing data that full automation can reduce fraud, waste, and abuse by 38% and increase budget management efficiency by 40%.
SAP Concur Blog SAP Concur Survey: Remote Work Poses Productivity Challenges for US State and Local Governments
A survey commissioned by SAP Concur of 500 US state and local government finance and administration decision-makers found remote work poses productivity challenges for these departments. Only 11% of respondents said they have a fully automated platform allowing employees to track travel and expenses, and 39% said they have made no investments in expense and travel-related technology at all. 67% of decision-makers are managing three or more additional work tasks due to COVID-19, and 55% of governments have the added responsibility of redirecting funds for essential services such as public health and safety. 75% of respondents said COVID-19 accelerated their department's decision to invest in…
SAP Concur Blog Oxford Economics Survey: Finance Leaders Value Technology
A global survey of 1,500 finance executives by Oxford Economics reveals that over 90% of finance leaders consider big data, cloud, and security platforms essential for meeting their goals. The report emphasizes collaboration and automation for improving financial performance.
SAP Concur Blog Public Sector Wastes 3,000 Hours Monthly on Expense Processing
A survey by SAP Concur and Kelton Global shows public sector organizations lose over 3,000 hours monthly processing expense reports and invoices manually, with higher education losing over 2,000 hours. The survey of 300 financial decision makers found about two-thirds still use at least partially manual systems. Manual systems add five hours per expense report and two hours per invoice. About one-third reported increased inaccurate submissions, and one-fourth had reported incorrect budget data due to errors. Automation improves efficiency and accuracy.