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  1. SAP Concur Blog

    IDC Insights on the T&E Management Software Market

    This article cites an IDC report to discuss key features enterprises should look for in travel and expense management software. IDC advises enterprises to leverage advanced technologies to streamline approvals, combat fraud, and maintain compliance, noting strong market demand for innovation. The article lists key evaluation dimensions: user experience, intelligent workflows, enhanced analytics, digital payments, risk management, fraud management, and ecosystem integration.

  2. SAP Concur Blog

    GBTA Study: Lack of Travel Safety Visibility Challenges Corporate Duty of Care

    A recent GBTA Foundation study reveals that while employers care about traveler safety, there is often a lack of programs to ensure it. More than half of business travelers in Germany, France, and the UK book outside their corporate tool, and fewer than two in five employers have systems to capture travel plans, leaving them unaware of traveler whereabouts. Additionally, a third of respondents say their employers do not provide an assistance hotline, and there is a need for more specific safety training.

  3. SAP Concur Blog

    GBTA and SAP Concur Research Reveals Business Travel Booking and Duty of Care Trends

    The latest European study by GBTA and SAP Concur reveals key findings on business traveler booking behavior, duty of care, and the role of technology. More than two-thirds of business travelers said they had used an OTA or booked directly with suppliers for airfares and hotel reservations; nearly half (47%) expect to use their online booking tool more often next year. On duty of care, less than half (47%) say their organization has a system to capture travel plans when booking directly with a supplier; 45% say the only way their organization knows where they traveled is through their expense claim. 82% think it's important for their organization to have visibility of their travel plans; 73%…

  4. SAP Concur Blog

    Rethinking Travel and AI With Trust As a Critical Component

    SAP Concur Fusion panel discussions highlight trust as key to travel and AI adoption. An SAP Concur study fielded May-June 2020 found 55% of business travelers' top concern is family health and safety. Travelers need information on global restrictions. AI adoption accelerated but requires trust. Experts recommend starting small, collecting feedback continuously, and strictly monitoring AI models.

  5. SAP Concur Blog

    IDC Report: Eight Market-Changing Developments in T&E Management During the Pandemic

    A SAP Concur blog cites IDC's Worldwide Travel and Expense Management Software Market Shares 2020 report, listing eight market-changing developments during the pandemic: increased uncertainty, rising expectations for sustainable travel, growth in non-travel expenses, prevalence of virtual meetings, improved API integration, NDC enabling airline personalization, digital payments simplifying spend control, and connected data speeding decision-making. The report says a modern financial solution is essential to weathering uncertainty.

  6. SAP Concur Blog

    Navigating Your Business Through Turbulent Times: FAQ

    SAP Concur webinar addressed common business questions during the pandemic. Remote work creates new expenses like monitors, internet, and office supplies, requiring policy updates. Companies stay connected via digital tools and use SAP Qualtrics to assess employee well-being. SAP Concur offers reports and analytics to control spend and optimize cash flow.

  7. SAP Concur Blog

    Who’s Driving the Next Era of Corporate Travel?

    The article points out that while the C-suite looks to travel managers to restart corporate travel, it is the individual traveler who holds the keys. Traveler comfort is key; they need health and safety assurances. 90% of travelers expect their company to provide benefits ensuring health and safety while traveling. Travel managers need to build confidence, shift from duty of care to 'duty of caring,' and consider sustainability.

  8. SAP Concur Blog

    How Higher Education Institutions Can Maximize American Rescue Plan Act Funding

    A SAP Concur blog post notes the pandemic exposed weaknesses in higher education institutions' legacy systems, and the American Rescue Plan (ARP) Act provides funding to upgrade administrative functions. It says CARES Act funding must be used by December 31, 2021, while the deadline for ARP Act funds is December 31, 2024. It recommends prioritizing student financial aid and campus safety while also improving the systems back-office teams use. It also recommends following the 'paper' trail by shifting from paper to digital documentation for easier proof of funding use, and moving to the cloud, arguing cloud migration is a way to work more efficiently and securely and maximize funding.

  10. SAP Concur Blog

    Utilizing AI to Manage Compliance Risks in Life Sciences

    Mark Linver, Managing Director of Deloitte Life Sciences Advisory, discusses how life sciences manufacturers can use artificial intelligence (AI) and robotic process automation (RPA) to manage compliance risks. Since it is not feasible to audit all activities involving healthcare professionals (HCPs), compliance organizations use a risk-based approach. A Deloitte survey shows manufacturers want to use AI to monitor financial transactions in real time, implement automatic controls to prevent overspend, automate contract reviews, and more. AI can increase the amount of data reviewed, the frequency of audits, identify anomalies, and prioritize compliance risks. The article also covers knowledg…

  11. SAP Concur Blog

    Travel is in Demand, and So Are Travelers' Demands

    SAP Concur cites a Wakefield Research study of businesses under 1,000 employees: 95% of corporate travelers are willing to travel again, with 63% very willing. 81% are concerned about their careers if travel doesn't increase in the next 12 months. Specific concerns include developing and maintaining business connections (40%), signing new deals (35%), building new relationships (33%), and making less money (38%). Travelers want policy and procedural changes that give them flexibility and control to travel in the safest, most sustainable manner.

  12. SAP Concur Blog

    10 Trends Shaping Business Travel and Spend Management in 2019 and Beyond

    SAP Concur executives forecast business travel and spend management trends for 2019 and beyond: risks facing female travelers will rise to the top of the corporate agenda, with a GBTA report finding only 18% of corporate travel safety policies specifically address female safety needs; GDPR becomes table stakes and data privacy will change product engineering; shifting immigration and tax policies create new pressures on multinationals; SMBs gain competitive advantage through AI and machine learning; nearly 50% of business travelers spend 30 minutes to an hour daily on expenses; online booking tools will embrace new content sources such as NDC and Airbnb; machine learning goes mainstream; ho…

  13. SAP Concur Blog

    GBTA Study Finds Gaps in Travel Risk Management

    A GBTA Foundation study of 148 travel managers found gaps in many organizations' ability to manage traveler safety. Only one in five used technology to capture out-of-program bookings; 40% of North America-based travelers preferred booking directly with suppliers; and only 31% of employees would book through their company's program even when traveling to places they considered unsafe. Integrated systems can help locate travelers, with 68% able to merge data in under two hours.

  14. SAP Concur Blog

    Can Investing in Employee Experience Actually Save You Money?

    A SAP Concur blog post discusses the value of employee experience amid the Great Resignation. It cites U.S. Bureau of Labor Statistics data that upwards of 3 million people have been quitting their jobs every month since April 2021, with the highest quit rates among mid-career employees and in the health care and tech industries according to Harvard Business Review. It cites a 2019 Gartner employee survey showing employees happy with their experience at work are 69% more likely to be high performers. It also notes a Work Trend Index survey finding 70% of employees want to continue working remotely, 65% want more in-person time with co-workers, and 66% of decision-makers plan to support hybr…

  15. SAP Concur Blog

    SAP Concur: Empowering Employees to Make Sustainable Corporate Travel Decisions

    SAP Concur hosted a sustainable corporate travel roundtable with representatives from BNP Paribas, Facebook, Lufthansa, and EY. A survey of 2,450 travel decision-makers and 2,000 business travelers found 85% felt they had control over arrangements, but 46% lacked information to assess sustainability. 39% said sustainability of their corporate travel had never occurred to them.

  17. SAP Concur Blog

    SAP and Oxford Economics Survey on Flexible Work and Employee Satisfaction

    SAP and Oxford Economics surveyed 352 finance and IT decision-makers from small and midsize companies globally, finding that most leaders want employees back in the office full time but more than half see a hybrid work model as unavoidable over the next two years. The survey also shows few companies use formal surveys to understand employees, and processes such as travel and expense management are not optimized for working from anywhere.

  18. SAP Concur Blog

    Two Business Trends Driving Change in Spend

    The article highlights two trends disrupting spend management: increased employee purchasing power and stricter tax/compliance regulations. Direct employee bookings lead to invisible spend, while governments demand comprehensive tracking. Companies need modern technology to integrate data for control and compliance.

  19. SAP Concur Blog

    3 Ways Technology Drives More Effective Back Offices in Higher Ed

    SAP Concur partnered with Education Dive to explore how universities use technology to improve back-office efficiency. The article notes that the pandemic has tightened budgets, prompting universities to turn to technology to cut costs. Three benefits include: employees empowered to work efficiently from anywhere, compliance supported, and improved cash flow. Savings from automating expense, travel, and invoice processes go beyond initial technology costs.

  21. SAP Concur Blog

    EY Survey: Impact of Hybrid Work on Productivity and Creativity

    SAP Concur podcast with EY discusses remote work challenges. EY surveyed 16,000 employees in 16 countries: 65% believe hybrid work will increase productivity, 65% say it supports creativity, 54% say it positively impacts problem-solving. 9 in 10 want flexibility in where/when they work; 54% likely to quit if not offered flexibility. Nearly two-thirds want to continue business travel.

  22. SAP Concur Blog

    Oxford Economics and SAP Concur Report: Employee Experience and Flexible Work

    Oxford Economics and SAP Concur released the 'Empowering your people' report based on a global survey of finance and IT employees and executives. Six in 10 workers said most employees reevaluated what they value in a workplace, but only 46% of executives think such a pandemic-related rethink took place. Half of executives and employees expect work to be fully or partially remote over the next two years. Nearly 7 in 10 employees say they perform better when they can set their job location and hours, but just 38% say their organization's technology and policies enable flexible work. Only 42% of remote-working employees receive seamless technology. Just 37% of employees are not actively seekin…

  23. SAP Concur Blog

    IDC MarketScape 2018 T&E Management Apps: SAP Concur Positioned as Leader

    The IDC MarketScape 2018 Worldwide Travel & Expense Management Apps Vendor Assessment evaluated nine travel and expense solutions and positioned SAP Concur in the leaders category. IDC highlighted SAP Concur's primary strengths, including extensive global support, a sophisticated travel booking app, acquired supplemental tools, a dedicated innovation division, built-in integrations with SAP solutions, and the most extensive app store devoted to travel and expense applications.

  24. SAP Concur Blog

    Cyber Fraud Risk: Small Businesses Are Not Immune

    The UK Office for National Statistics reports that cybercrime and fraud account for almost half of all national incidents of crimes. The Cyber Security Breaches Survey 2017 revealed that 46% of businesses experienced a cyber breach or attack between 2016 and 2017. SMBs lose an estimated £1,658 to invoice fraud each year. Businesses need to be aware of risks and implement controls, such as automating expense and invoice processes.

  25. SAP Concur Blog

    Cloud-Connected Travel Can Save $2.78 Million

    IDC InfoBrief shows cloud-connected travel saves significant costs: 49% less time on travel planning, 70% less time on expense reports, 35% more compliance, and 54% fewer lost receipts. Average business can save $97,000 in invoicing/auditing, $122,000 in travel-related costs, and $728,000 in improved staff productivity annually.

  26. SAP Concur Blog

    Innovating Through Data: The Best Way to Predict the Future is to Invent It

    The article emphasizes using internal financial data to drive innovation, using advanced analytics to identify spending patterns and adjust T&E policies. Companies often struggle with fragmented data, and employee-initiated spend is siloed. SAP Concur offers solutions to unify all employee-initiated spend data, helping businesses build reporting strategies for better cost control and strategic decisions.

  27. SAP Concur Blog

    SAP Concur Survey: U.S. Business Travelers Prioritize Flexibility and Willing to Act on Sustainabil…

    A survey of 1,000 U.S. business travelers commissioned by SAP Concur shows that 78% are satisfied with their company's pace of returning to pre-pandemic travel habits, but 55% are unhappy with their current amount of business travel. Flexibility remains a top priority, with 83% feeling more empowered to make travel requests than before the pandemic. Additionally, 88% are willing to take steps to reduce their environmental impact, such as choosing greener hotels or transportation. The survey also highlights the prevalence of discrimination during travel.

  28. SAP Concur Blog

    Aberdeen Insights: The T&E Road to Recovery and Growth, Part 1

    SAP Concur published a summary of an Aberdeen webinar on how companies manage travel and expense (T&E) programs during uncertain times. Research shows best-in-class companies (top 20%) focus not only on cost reduction (31%) but also on spend control (27%), visibility improvement (28%), and eliminating manual processes (31%). 71% of organizations use pre-travel authorization, and 56% have an aggregated view of travel and expense. Companies experience a 48% ROI after implementing a new T&E solution.

  29. SAP Concur Blog

    Four Steps to Create a More Sustainable Travel Program

    This SAP Concur article outlines four steps to create a sustainable travel program: analyze, strategize, engage, and measure. In 2019, business travel generated $1.65 trillion in revenue, 2% of global GDP, but the industry accounts for about 5% of global carbon emissions. Recommendations include adopting carbon budgets, choosing greener transport, and using e-receipts. A TripIt survey found 65% of customers find understanding sustainable travel challenging.

  30. SAP Concur Blog

    The Future Finance Leader: What You Need to Know

    SAP Concur explores the evolving role of CFOs, emphasizing the importance of tech skills, multitasking, strategic advisory skills, and soft skills. Finance leaders will be more involved in company strategy and data analysis, leveraging technologies such as cloud computing, big data, machine learning, and AI.

  31. SAP Concur Blog

    SAP and Oxford Economics Survey: Finance and IT Leaders' Post-Pandemic Path

    SAP and Oxford Economics surveyed 500 finance and IT leaders from SMBs on digital transformation and company culture. 47% saw their role grow in strategic importance over the past year; 57% anticipate an even greater role. 47% found the pandemic brought inefficient business processes to light. Fewer than half named the other as a key strategic partner. 27% are assessing whether spend management digitalization is permanent; 25% plan to revert to manual processes within two years. 42% of companies that digitalized expense management report increased productivity.

  32. SAP Concur Blog

    Aberdeen Survey: Digital Spend Management Helps Best-in-Class Businesses Boost Productivity and Pro…

    SAP Concur cites an Aberdeen survey of 606 finance leaders across 27 industries and six countries, finding best-in-class businesses capture 74% of company spend with digital expense and invoice management solutions (vs. 57% for others) and can access spend data when needed 80% of the time (vs. 61% for others). Best-in-class respondents reported 26.1% productivity improvement and 24.3% profitability improvement over the past two years, compared to -2.4% and -1.7% for others. Best-in-class companies are 31% more likely to use spend data to track and manage budgets and more likely to integrate expense and invoice management tools with budgeting, payroll, ERP, and financial systems.

  34. SAP Concur Blog

    Oxford Economics Survey: Six Traits of Top Financial Performers and the Role of Automation

    SAP Concur cites a global Oxford Economics survey with SAP and Concur of 1,500 finance executives, summarizing six traits distinguishing top financial performers: strong influence beyond finance, driving strategic growth initiatives, improving efficiency with automation, being very effective at core finance processes, collaborating regularly with business units, and working closely with governance, risk and compliance to handle regulatory change. The survey shows companies with 5-10% revenue growth are twice as likely as slower-growing companies to strongly agree automation improves finance function efficiency, and more than twice as likely to rate themselves 'very effective' at T&E expense…

  35. SAP Concur Blog

    SAP Concur: Don't Let Legacy be Your Legacy

    A SAP Concur blog post cites the IDC presentation Enterprise Travel and Expense Software Maturity Model, outlining five stages of T&E maturity. It says 50% of the world has moved beyond legacy systems, 42% of survey respondents describe their financial apps as disconnected, and 59% prefer integrated suites over best-of-breed. The article recommends moving to cloud-based, intelligent automation.

  36. SAP Concur Blog

    Trends Driving the Need for Better Spend Management in SMBs

    AMI Partners surveyed over 400 SMBs and found that businesses automating expense, travel, and invoice management saw the greatest performance boost. Key trends include mobile workforce, multi-supplier invoice processing, and cost reduction pressures. Automation reduces invoice processing time and frees finance staff. 64% of businesses cite reducing operating expenses as a strategic goal.

  37. SAP Concur Blog

    The Long Road Back to Business Travel is Getting Shorter

    According to SAP Concur's Global Travel Manager Report 2021, 60% of travel managers in the Americas and 58% in Europe anticipate government regulation changes, and 99% expect additional challenges in the next 12 months. Travel managers must handle last-minute changes, unused tickets, regulatory shifts, and reshape travel programs. The report emphasizes flexibility and technology support.

  38. SAP Concur Blog

    Oxford Economics: Cost-Conscious SMBs Better Leverage Spend Management Platforms

    A SAP Concur blog post cites an Oxford Economics study: cost-conscious SMB finance leaders achieve better outcomes while keeping expansion costs in line. The study reports 93% of cost-conscious SMB executives agree they have the right platforms and systems to adapt to their growing organization, versus 79% of less cost-conscious executives. The post notes that as companies grow, discretionary expenses such as travel, expenses, marketing, and office supplies can add up quickly, and intelligent automated technologies can help finance leaders proactively control costs and optimize cash flow.

  39. SAP Concur Blog

    Plan for Future Expansion with Lessons from Around the Globe

    Oxford Economics, sponsored by SAP Concur, surveyed 500 executives worldwide and found successful expansions rest on prudent cost control. Cost-conscious enterprises are more flexible, have better spend transparency, and better communication. Nearly 40% of US respondents expanded via M&A. Companies should manage processes, maintain spend visibility, sustain employee satisfaction, and collaborate across departments.

  40. SAP Concur Blog

    How Workplace Distractions and the Multitasking Myth Hurt Productivity and Focus

    Digital analyst Brian Solis argues collaboration tools have not replaced email but added distraction. A 2019 Adobe study found employees spend an average of 209 minutes daily checking email. Multitasking is really task-switching, potentially costing two or more hours a day, with about 23 minutes to regain focus after a distraction. McKinsey, The Economist, and others quantify the cost.