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#人工智能

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Sep 15Tue
  1. Sabre Newsroom

    Sabre Study: Travel Companies Accelerate AI Investment Amid Geopolitical Uncertainty

    Sabre released the 'Compass: Navigating the Fog' report, combining Cantor Fitzgerald macroeconomic analysis and a survey of 140+ travel executives. Findings show 27% of executives are accelerating AI investment, 41% protecting their core roadmap, 15% pivoting spend to cost reduction, and only 17% curbing modernization spend. Geopolitical instability is the top threat, ranked No. 1 by 75% of respondents. 66% of executives are confident about the next 12 months, rising to 73% among travel agencies.

  2. Web in Travel

    ZUZU Hospitality Pilots AI Hotel Platform Kea in Queenstown

    Singapore-based ZUZU Hospitality is piloting Kea, a new AI platform for independent hotels, in Queenstown just seven weeks after the idea was first pitched in July. The platform runs customized AI solutions on top of a hotel's existing systems and data. The pilot is backed by Technology Queenstown and involves roughly 15 Queenstown-Lakes hoteliers over about six months. ZUZU currently works with around 3,000 hotels across Southeast Asia and plans to expand across its Southeast Asian and New Zealand client base after the pilot, with global rollout as the longer-term goal.

  3. China Tourism News

    AI Enters Scenic Areas: Digital Technology Accelerates Integration into Cultural Tourism

    The 2026 China International Fair for Trade in Services showcased the latest smart tourism achievements, with AI accelerating integration into cultural tourism. Yili Grassland Dairy Culture Tourism Scenic Area uses digital cows, XR panoramic roaming, and AR interaction for immersive industrial tourism, receiving over 940,000 visitors this year as of August, with average family stay extended to 4.5 hours. Dalian Xiongdong Street's AI bionic giant bear 'Beibei' attracted about 1.73 million visitors in the past year. Shanghai's 'Huxiaoyou' city life agent has served over 20 million users. Fujian Piaofutong's multimodal AI companion service has served 3.5 million tourists, with an active usage…

  4. Agoda Newsroom

    Agoda Begins Limited Public Beta of AI Assistant Turning Travel Ideas into Bookable Trips

    Agoda has begun beta rollout of its new AI Assistant, designed to help travelers turn travel ideas into personalized, bookable trips. Initially available to a select group of Agoda mobile app users, it connects conversational trip planning with Agoda's live inventory of more than 6 million accommodations, as well as flights and activities. The assistant retains user preferences and trip context; its core conversational intelligence is powered by OpenAI's GPT-5.6 model, with Google Gemini's 'Grounding with Google Maps' feature used for complex trip planning. It will gradually be made available to all mobile app users over the coming months.

Sep 14Mon
  1. Pinchain Tourism

    Beijing Releases 13 Outstanding Cultural Tourism Tech Innovation Cases and 14 Solutions

    On September 12, the 2026 Beijing Culture and Tourism Technology Innovation Outstanding Cases and Solutions release event was held at the Shougang Park during the CIFTIS. Through public solicitation, district recommendations and expert review, Beijing selected 13 outstanding cases and 14 outstanding solutions based on innovative applications of AI, big data, VR, AR and 5G in culture and tourism. Among them, the "Roaming Beijing Suburbs" smart platform connects scattered suburban cultural tourism resources; the CASBOT band robot pioneers human-machine collaborative performance; the Beijingfang digital experience space closes the loop from cultural experience to consumption; iFlytek AI transl…

Sep 11Fri
  1. Skift Feed

    Accor CEO: Data Is Essential, but Instinct Matters Most

    A Skift Global Forum preview profiles Accor CEO Sébastien Bazin's decision rule. Bazin, who has led Accor since 2013, says he starts with his gut, then his heart, then his brain, and that data should nourish instinct rather than replace it. He will speak at Skift Global Forum on September 22–24, 2026, explaining how that rule holds across 45-plus brands and 5,800 hotels and resorts, and where he draws the line between technology and the human side of hospitality.

  2. China Tourism News

    Shanghai's First AI-Glasses City Companion Pilot Lands in Yuyuan

    During the 2026 Inclusion Bund Conference, Shanghai's first AI-glasses city-companion pilot launched on 9 September at the Yuyuan scenic area in Huangpu District. Visitors wearing Qwen AI glasses can access historical commentary on old buildings, voice navigation, real-time translation and direct payment for goods, linking commentary, Q&A, navigation, translation and consumption while reducing phone searches and app switching. Dayuyuan said it hopes to interact with visitors intelligently, and Huangpu District cited its dense cultural landmarks and new consumption scenes as application space for AI terminals.

Sep 10Thu
  1. China Tourism News

    Ding Xuexiang Attends 2026 Global Services Trade Summit

    The 2026 Global Services Trade Summit was held in Beijing on 9 September, with Ding Xuexiang, member of the Standing Committee of the Political Bureau of the CPC Central Committee and Vice Premier of the State Council, attending and delivering a keynote speech. Ding proposed three points: promoting services trade through high-quality services sector development; expanding services trade through inclusive progress and reducing cross-border factor flow barriers; and building new engines through digital and intelligent empowerment, including AI and digital technology sharing. The summit was co-hosted by the Beijing Municipal Government, the Ministry of Commerce, UNCTAD and WIPO, with about 800…

Sep 9Wed
  1. Business Travel News

    Clarasight Launches Supplier Intelligence Tool Combining Travel, Card and Expense Data

    AI data platform Clarasight launched Supplier Intelligence, a tool aimed at helping travel buyers improve negotiations and performance with suppliers. The capability pulls together a company's travel, card and expense data to give a full spending picture, showing where buyers have leverage, where supplier performance can be improved and what they are paying across comparable trips. For example, buyers can see whether they are paying a preferred carrier more than a competing carrier at a route or cabin level, where programs provide meaningful marketshare to a supplier, and which bookings are materially more expensive than expected on a given route. The company said this offers an alternative…

  2. Hospitality Technology

    Hotel IT leaders need to solve vibe coding's QA problem

    The article argues that while 'vibe coding' can turn prompts into PMS integrations faster, AI-generated code can introduce API breaks and security vulnerabilities in hospitality environments. The author recommends establishing machine-readable specs and steering documents, adopting independent testing and validation rather than letting the coding agent grade itself, and treating security testing as a mandatory control. AI-generated changes should be treated as untrusted until validated.

  3. Hospitality Technology

    Hotel PMS has one root problem: the interface is the API

    The article argues that bloated front-desk interfaces and month-end reconciliation pain in hotel PMS stem from the same architectural defect: business logic written into the UI layer rather than behind it. This causes menus to multiply and leaves no canonical event log, so each connected system keeps its own partial copy of the truth. Conversational and agentic interfaces expose this flaw because agents need structured, documented, permissioned APIs. The fix is to separate the domain model from the presentation layer, with an event-sourced record and versioned API.

Sep 8Tue
Sep 7Mon
  1. Hospitality Technology

    Restaurant Tech Must Shift to Real-Time Predictive AI

    At RTN's Town Hall, industry leaders including former El Pollo Loco CIO Clark Matthews urged the restaurant industry to shift from passive post-mortem reporting to real-time predictive AI that solves operational problems before they occur. They emphasized that technology should provide actionable insights rather than just historical data dashboards.

Sep 4Fri
Sep 3Thu
  1. CATA

    4th CATA Aviation Conference to Be Held in September

    The 4th CATA Aviation Conference will be held from September 17-19, 2026 at the China National Convention Center Phase II in Beijing, themed 'AI and Civil Aviation Integrated Development'. The conference includes an opening ceremony, industry forums, and a professional exhibition with over 100 exhibitors across 22,000 sqm. Highlights include AI integration, service upgrades, and participation of foreign diplomats.

Sep 2Wed
  1. Hospitality Technology

    Forget Chatbots: The AI Use Cases Yielding Real Margin Relief

    Steve Demchuk, Chief Product Officer at Restaurant365, writes that AI adoption in the restaurant industry has shifted from exploration to tangible results. Research shows that among operators using back-office AI, 69% are using or piloting it for reporting and analytics; 61% say AI has reduced food costs, 62% say it has reduced labor costs; 88% of AI users say it saves time weekly. However, 38% of operators have no plans to use AI, with top barriers being data privacy/security concerns (37%) and accuracy concerns (34%).

  2. Hospitality Technology

    AI Back-Office Automation Drives Margin Relief in Restaurants

    A Restaurant365 study reveals that among operators using back-office AI, 69% use it for reporting and analytics, 61% report reduced food costs, and 62% report lower labor costs. About one-third of AI users see cost reductions of 6% or more, and 88% save time weekly. However, 38% of operators have no AI plans, citing data privacy (37%) and accuracy (34%) concerns.

  3. Web in Travel

    What Big OTAs Are Betting On: AI and Experiences as the Next Frontier

    At a WiT panel, executives from Booking.com, Expedia, Trip.com, and Webjet discussed AI's role in OTAs. Expedia's AI-drafted responses are accepted over 75% of the time; Trip.com's AI Trip Planner handles about 18% of itinerary planning. OTAs collectively process nearly half a trillion USD in transactions annually. AI excels in discovery, but trust remains crucial for transactions. Experience bundling shows potential, e.g., Trip.com sold ~20,000 hotel+concert packages in Hong Kong.

Aug 28Fri
  1. Skift Feed

    Google's Agentic Hotel Booking Tool Comes to AI Mode

    Google is rolling out hotel booking within AI Mode in the U.S., allowing travelers to search, compare, and book hotels through natural language chat and pay with Google Pay. The hotel or OTA remains the merchant of record, handling charges, confirmations, and support. Launch partners include Booking.com, Expedia, Hilton, Marriott, IHG, Choice, Wyndham, Priceline, Hotels.com, and Trip.com. Google emphasizes the tool is not fully autonomous, but it reduces partners' visibility into the customer's decision journey.

Aug 27Thu
  1. Web in Travel

    NZ tourism leaders: Connection, not adrenaline, defines iconic experiences

    Leaders from five iconic New Zealand tourism brands (NZSki, RealNZ, Skyline, AJ Hackett Bungy, Ngāi Tahu Tourism) discussed that connection, not adrenaline, defines iconic experiences. Topics included high direct booking rates (up to 85%), OTA value in new markets, social media content creation, AI's impact on discovery, and the shift from 'seeing' to 'becoming' in the experience economy.

  2. Hospitality Technology

    Did AI Enable Corporate Cuts at Starbucks and Portillo's?

    Restaurant brands are using AI to trim corporate headcount rather than hourly staff. Starbucks has cut over 2,000 corporate workers since early 2025, and Portillo's reduced 18% of its corporate team to fund store growth. Hospitality Technology's 2026 AI Impact Study shows 62% of restaurant tech leaders use AI to automate back-office admin, and 29% say AI directly enables corporate headcount cuts, versus 18% reducing hourly store labor. AI is impacting corporate roles more, while store-level experience remains a focus.

Aug 26Wed
  2. Hospitality Technology

    The Everyday Guest Signals Your AI Is Completely Missing

    The key to AI in hospitality lies in integrating existing operational systems, such as door locks and energy management, to provide real-time data. Jesper Persson, CTO of Hospitality at Vingcard, notes that siloed systems and legacy technology hinder AI's value. A PwC Middle East survey found that 85% of regional tourism and hospitality leaders cite integration with legacy systems as the top barrier to scaling AI. Hotels should prioritize interoperability and coordination to improve efficiency, energy use, and guest experience.

Aug 22Sat
  1. SAP Concur Blog

    SAP Concur Launches Pre-Submit Receipt Check, Moving Compliance Controls Earlier

    SAP Concur outlined the pre-submit receipt check in Concur Expense, an embedded AI feature that validates receipts in real time while employees create expenses, attach receipts and prepare to submit reports. Capabilities include receipt and data completeness checks, duplicate receipt detection, receipt-expense mismatch detection, contextual guidance, and user control over edits and final submission. Concur says this reduces send-backs, shortens approval delays and accelerates reimbursement.

Aug 20Thu
  1. PhocusWire All News

    Radisson Hotel Group's AI transformation: Price match boosts direct bookings

    Velit Dundar, VP of Global E-commerce at Radisson Hotel Group, shared insights on AI transformation in an interview with PhocusWire. The price match feature launched in July automatically detects lower rates on OTAs and matches them on Radisson's website, resulting in a +19% uplift in direct-channel conversion. In collaboration with Google Cloud and Accenture, generative AI automates ad creation and localization across 30+ languages, leading to a +22% increase in ad-driven revenue, +35% increase in return on ad spend, and +50% productivity improvement for media teams. AI has also nearly halved time-to-hire. Dundar emphasizes that AI should enhance rather than replace human hospitality, and…

  2. PhocusWire All News

    HomeToGo links operational gains to internal AI use

    HomeToGo reported in its H1 2026 earnings that internal AI adoption has improved operational efficiency. With 100% of its workforce having access to 15 AI tools, customer email responses are three times faster and chat escalations reduced by 85%. AI-generated search ads drove a 44% lift in return on ad spend in tests, and video production costs cut by over 60%. New products are built in weeks instead of months. B2B business HomeToGo_PRO grew 250.5% YoY to €105.2 million, now 66% of total revenue.

Aug 19Wed
  1. Sabre Newsroom

    Study: Travelers Are Two Years Ahead of Industry on AI

    A study by Mindtrip with Sabre, Sojern, and MMGY Travel Intelligence reveals that 54% of travelers have used AI to plan travel, and 75% intend to use it for future trips. However, only 22% of destination marketing organizations (DMOs) offer AI trip-planning capabilities, and 26% have a documented AI strategy. The research indicates AI is reshaping destination discovery and decisions, urging DMOs to adopt AI to remain relevant.

  2. Skift Feed

    Travel Has Started Weighing AI’s Worth

    Travel's AI race is entering a more disciplined phase, with companies increasingly explicit about AI's value. Booking and Airbnb demonstrate measurable ROI: Airbnb's support cost per booking fell ~16% YoY, with ~45% of issues resolved without a human. Expedia's recommendations and search ranking boost conversions, while natural-language search yields 60%+ more traveler-intent data but not yet direct conversions. Sabre and Amadeus invest in AI infrastructure ahead of clear payoff, viewing consumer agentic travel as medium-to-long-term.

  3. PhocusWire All News

    Google to buy Spirit Airlines' data for $10M

    Google will spend $10 million to purchase data from defunct Spirit Airlines, including emails, chats, customer complaint data, and data related to finance, accounting, operations, website analytics, and the Free Spirit loyalty program. Google was the highest bidder in a court-supervised liquidation auction, outbidding Mercor's $7.5 million offer. Google stated it will use the data to improve its products and AI models, emphasizing that data will be rigorously scrubbed of personally identifiable information by a third party.

Aug 18Tue
  1. Hospitality Technology

    The $293M Pipeline Glitch Hiding in Hotel ERPs

    Ottimate, an AP automation platform, flagged over $293 million in duplicate invoices across hotel accounts in the past year. The root cause is that standard ERP filters rely on exact string matching, failing to catch variations, and data silos and sync latency in multi-property environments allow duplicates to slip through. Solutions include AI-driven fuzzy matching, event-driven architecture, and machine learning to enable straight-through processing, compressing invoice cycles to 3.4 days.

  2. Hospitality Technology

    Hotel Advertising Needs Better Tech Infrastructure, not Bigger Budgets

    Dan Ciocoiu, Head of Advertising Solutions at Amadeus, argues that ineffective hotel advertising stems from poor data connectivity, not creativity or budget. By combining historical data with forward-looking travel intelligence like flight booking data and origin market trends, hotels can better target travelers. Millennium Hotels used Demand360 market insights to achieve a 9% YoY increase in brand.com revenue. Additionally, AI is becoming a key discovery channel, with 36% of travelers using AI for travel discovery and 42% for trip planning.

  3. Hospitality Technology

    The Future of Hospitality Depends on Connected Guest Experiences

    Hotels have digitized the guest journey, but systems often operate independently, fragmenting the experience. The next competitive advantage lies in connecting all technologies and touchpoints into a seamless, unified guest experience. AI delivers its greatest value within a connected ecosystem, and hotels should focus on integrating existing systems to enhance brand consistency and personalization.

  4. Hospitality Technology

    The Architectural Case for Vertical AI in Hospitality

    Generic horizontal AI often fails in hospitality due to lack of domain knowledge, while vertical AI starts from hotel data and operations, excelling in data, integration, and interface layers. Through canonical data models, multi-property data reconciliation, and role-based interface design, vertical AI improves adoption and reduces hallucination risks. IT leaders should evaluate vendors on data lineage, legacy integration, and autonomy boundaries.

Aug 17Mon
Aug 14Fri
Aug 11Tue
  1. PhocusWire All News

    IHG working with Google agentic booking pilot, wider AI initiatives

    IHG Hotels & Resorts highlighted its involvement in Google's agentic AI booking pilot during its H1 2026 results, which enables guests to book hotels directly within Google's AI Mode. IHG is also part of Google's Direct Offers pilot, surfacing promotions in AI-assisted trip planning. Additionally, IHG is upgrading its tech stack, including a cloud-based PMS expected in 4,000 hotels by end of 2026. CEO Elie Maalouf said AI has unlocked revenue uplift and market share gains.

  2. PhocusWire All News

    Zerolook secures $1.9M to address AI search volumes

    Swiss startup Zerolook raised $1.9 million in pre-seed funding for its machine learning product that predicts flight prices and itineraries, aiming to reduce search volumes on airline systems. According to OAG, up to 20,000 searches are currently needed to generate one ticket sale, and agentic AI could push that to 200,000. Zerolook's model is trained on historical fare, schedule, and availability data, providing predicted itineraries and prices with confidence scores.

  3. PhocusWire All News

    What the EU AI Act means for the travel industry

    The EU AI Act requires clear labeling of AI-generated content and transparency in AI interactions, with fines up to 3% of global turnover for violations. The travel industry widely uses AI-generated content; a study found about one in five hotel photos are AI-generated or heavily edited. Experts say budget and midmarket hotels may be more affected by labeling requirements, while luxury hotels already invest in professional photography. Booking Holdings expressed support for the Act and has been working on compliance for years.

  4. Skift Feed

    Perk Holds Off on IPO as Annualized Revenue Nears $400 Million

    Perk (formerly TravelPerk), a travel and expense management platform, has no immediate plans for an IPO despite exploring one last year and reportedly hiring Morgan Stanley, Goldman Sachs, and Jefferies. President and COO Jean-Christophe Taunay-Bucalo cited volatile markets and rival Navan's rocky post-IPO performance as reasons to wait. With roughly $400 million in annualized revenue (up 48% in 2025), near cash-flow breakeven, and no debt covenants, Perk faces no pressure to list. The company is focusing on the U.S. market and launching Perk Spend, a new expense product, to compete with Navan.