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#人工智能

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Mar 26Thu
  1. PhocusWire All News

    Layla.ai founder Saad Saeed bets on AI to solve travel planning puzzle

    Layla.ai founder Saad Saeed shares his entrepreneurial journey. Founded in 2023, Layla.ai aims to simplify travel planning using AI and creator content. The company has processed over $1 billion in planned trip value and has around 30,000 paying subscribers. It recently secured a seven-figure investment round from investors including United Airlines Ventures and Baidu Capital. Saeed believes three shifts—data availability, social media inspiration, and AI technology—make travel planning finally solvable.

  2. PhocusWire All News

    Tripadvisor demos AI planning tool

    Tripadvisor partnered with Nvidia, Nebius, and Nexla to demo an AI trip planning tool at Nvidia GTC 2026. The tool extracts locations and experiences from an influencer's video, cross-references with Tripadvisor data, and creates a personalized itinerary. VP Rahul Todkar cited video processing and personalization as challenges; testing is next.

  3. PhocusWire All News

    Brands push for AI visibility, but influence remains uncertain

    As search shifts to AI-driven results, brands are focusing on generative engine optimization (GEO). HubSpot reports 49% of marketers see decreased search traffic due to AI answers. However, SparkToro experiments show AI recommendations are highly inconsistent, though hotels show slightly more consistency. Cloudbeds CEO dismisses AI visibility as 'total bullshit', emphasizing quality service and reviews. Experts advise brands to manage digital presence and third-party citations.

  4. PhocusWire All News

    Lobby secures $2.2M for group booking platform

    Swiss group booking specialist Lobby raised $2.2 million in funding from Founderful, with GetYourGuide co-founder Pascal Mathis joining the board. Founded in 2025, the company plans to expand into meetings, experiences, cruises, and airlines. Its AI platform helps hotels automate group booking requests, reduce manual processes, and increase conversion rates.

Mar 25Wed
  1. PhocusWire All News

    Travel players weigh approaches to winning AI visibility

    According to Phocuswright Research, 56% of U.S. travelers use AI for travel, with generative AI serving as a crucial discovery entry point. Travel companies are navigating SEO, GEO, and AEO strategies to gain visibility in AI-driven search. Experts emphasize that first-party data, structured content, and trust are core. Brands need to become trusted sources in AI tools and adapt to the shift from blue links to answer sets.

Mar 24Tue
  1. PhocusWire All News

    AI becomes default for US travelers

    According to Phocuswright research, 56% of active US travelers used AI for planning, booking, or in-destination assistance in the past 12 months, up from 43% in H2 2025 and 33% in H1 2025. Among AI users, 94% have used it for travel. AI platforms are nearing parity with general search for travel product research. Half of travelers using AI in search engines still click through to source websites. AI usage is expected to increase further.

  2. PhocusWire All News

    AI booking push continues despite OpenAI strategic shift

    Despite OpenAI's shift away from Instant Checkout, AI-driven travel booking continues to advance. AI platforms are taking different approaches: OpenAI focuses on discovery, Google leverages its ecosystem, and Perplexity experiments with owning the transaction layer. Chinese OTA Fliggy enables direct bookings through Alibaba's Qwen app, processing over 200 million AI-native shopping orders during Spring Festival. Experts believe fully autonomous AI bookings remain a long-term goal, with trust and interoperability as key challenges.

Mar 23Mon
  1. PhocusWire All News

    MakeMyTrip Partners with Mastercard on AI Travel Concierge

    MakeMyTrip (MMT) has partnered with Mastercard to launch an AI-powered travel and lifestyle concierge called Lifestyle Navigator. The service combines MMT's travel marketplace and trip planning assistant Myra with Mastercard's AI capabilities to offer personalized experiences, including destination insights and payment product recommendations. MMT is the first OTA partner for Mastercard in this initiative, and it will be deployed first in India, available on MMT's platform later this year.

Mar 20Fri
  1. PhocusWire All News

    Google adds cart, loyalty features to UCP

    Google has updated its Universal Commerce Protocol (UCP) with new capabilities, including a Cart option enabling agents to save or add multiple items to a shopping basket from a single store. Through Identity Linking, shoppers on UCP-integrated platforms can access the same loyalty or member perks as on a retailer's site. Catalog functionality allows agents to retrieve product details such as inventory and pricing in real time. The move follows OpenAI's decision to shift Instant Checkout in ChatGPT to apps.

Mar 19Thu
  1. Alibaba Group News

    Alibaba quarterly results: strong AI cloud growth, steady consumer business

    Alibaba reported quarterly results for the period ended Dec 31, 2025: revenue of RMB 284.843 billion, up 2% YoY (9% on a like-for-like basis); adjusted EBITA down 57% to RMB 23.397 billion, mainly due to increased investments in instant retail, user experience, and technology. Cloud Intelligence Group revenue was RMB 43.284 billion, up 36% YoY, with AI-related product revenue growing triple digits for the tenth consecutive quarter. Qwen app MAU exceeded 300 million.

Mar 18Wed
  1. PhocusWire All News

    What 'AI-native' really means in travel

    AI-native has become a buzzword in travel, with companies like Sabre, Airbnb, and Riyadh Air using it to describe their initiatives. However, experts argue that true AI-native requires ground-up architecture and robust data governance. Phocuswright research shows 28% of travel executives rank generative AI as their top tech investment priority, but only 13% allocate over 20% of tech budget to AI implementation.

Mar 17Tue
  1. PhocusWire All News

    Two operational priorities that define AI success

    Phocuswright research highlights two operational priorities for translating AI strategy into reality: establishing custom evals and strengthening data governance. Custom evals are structured processes to test AI system quality, performance, and reliability; generic benchmarks are insufficient. Data governance has shifted from back-office to strategic imperative, as AI reliability depends on data quality.

  2. PhocusWire All News

    MCP vs. NDC and other challenges facing airline distribution

    At the Airline Distribution 2026 conference hosted by UATP, experts discussed AI's impact on the NDC standard. American Airlines and United Airlines have direct sales of 55% and 70%, respectively. Some predict AI could eliminate the need for standards, and new products like MCP could replace NDC. Look-to-book ratios have worsened due to AI, requiring a rethink of commercial constructs.

Mar 16Mon
Mar 14Sat
  1. PhocusWire All News

    Google Maps adds Gemini-powered conversational interface

    Google has launched a Gemini-powered conversational interface called Ask Maps and Immersive Navigation in Maps. Ask Maps allows users to ask questions in natural language, get personalized recommendations, and book restaurant reservations. Immersive Navigation provides a 3D view of buildings, overpasses, and terrain, highlighting crosswalks and stop signs. Ask Maps is rolling out in the U.S. and India, and Immersive Navigation is available to U.S. users.

Mar 10Tue
Mar 9Mon
  2. PhocusWire All News

    AI-driven pricing and operations deliver measurable hotel gains

    A report from Boston Consulting Group (BCG) shows that early adopters of AI in hotels have seen significant improvements in revenue, efficiency, and resource management. Hotels using AI-powered pricing systems have seen RevPAR gains up to 15%. The Ritz-Carlton San Francisco reported a 20% increase in room-cleaning speed via AI. Four Seasons Peninsula Papagayo reduced food waste by 50% in eight months using AI waste tracking.

Mar 7Sat
  1. PhocusWire All News

    US House Committee Investigates OTAs' AI Pricing Policies

    The US House Committee on Oversight and Government Reform has sent letters to Booking Holdings, Expedia Group, Lyft, and Uber requesting details on AI pricing policies, investigating whether 'surveillance pricing' uses personal data to discriminate prices. Uber denies involvement, Expedia says it does not raise prices based on user data.

Mar 6Fri
  1. PhocusWire All News

    Agentic AI in travel: Technology readiness and consumer trust

    In an ITB Berlin panel, executives from Booking.com, Google, Sabre, and Skyscanner discussed agentic AI in travel. Google's James Byers stressed differences from retail, suggesting autonomous agents may be a year away. Booking.com's James Waters highlighted trust as key: ~90% look forward to gen AI, but only single-digit percentages trust it to make decisions.

Mar 5Thu
  2. PhocusWire All News

    Lighthouse introduces ChatGPT app for direct hotel booking

    Lighthouse has launched The Hotels Network app, enabling direct hotel booking within ChatGPT. Powered by Connect AI, it's open to all hotels. Hotels can display brand-verified content, live rates, and direct-booking links without changing their websites or systems. Lighthouse calls it a new distribution channel, not an incremental improvement.

  3. PhocusWire All News

    Lonely Planet launches travel app to expand digital platform strategy

    Lonely Planet has launched a new app that combines its expert destination guides with maps, local recommendations, and trip building tools. Curated by its team of 450 travel experts worldwide, the app is currently available in the U.S., with an AI assistant planned for later. Travelers can get a year of free membership for a limited time, with paid tiers expected in late 2026. This move is part of Lonely Planet's evolution from guidebook publisher to digital ecosystem, complementing the Lonely Planet Journeys booking service launched in fall 2025.

Mar 4Wed
  2. PhocusWire All News

    Navan launches AI travel assistant for unmanaged business travelers

    Navan has introduced Navan Edge, an AI-powered personalized travel assistant for business travelers without access to managed travel programs. It offers hyper-personalized recommendations and, with approval, can rebook flights, alert hotels about delays, and adjust dinner reservations. Currently available on iOS in the U.S., it supports hotel bookings only, with flight and restaurant bookings expected soon. Navan Edge aims to serve frequent travelers who lack corporate tool support.

Mar 3Tue
  2. PhocusWire All News

    Indonesia's online travel market eyes $17B future

    Indonesia's online travel market is expected to nearly double from $9B in 2025 to $17B by 2030. Gross travel bookings reached $16.5B in 2025, with online bookings at $10.6B. Local OTAs like Traveloka and Tiket.com dominate and eye regional expansion. AI adoption is high, with 51% using AI to save time.

Feb 27Fri
  1. PhocusWire All News

    Amadeus sees revenue and profit growth in 2025

    Amadeus reported Q4 and full-year 2025 results, with annual revenue up 6% to €6.5 billion, operating income up 8% to €1.8 billion, and profit up nearly 7% to €1.3 billion. Air IT solutions revenue grew 6.4% to €2.3 billion, hospitality and other solutions grew 6% to €1 billion, and air distribution revenue rose nearly 6% to €3 billion. The company also announced the acquisition of AI-driven corporate travel startup SkyLink.

  2. PhocusWire All News

    Skyscanner launches flights app in ChatGPT

    Skyscanner has launched an app in ChatGPT, allowing travelers to search for flights using natural language, get live results, and compare options and prices. Users can also adjust dates or airports via message. The app is available in the UK and US for global flight options, with booking redirected to Skyscanner's website. This is part of a trend of travel brands launching apps in ChatGPT, following Expedia, Booking.com, Hyatt, and others.

Feb 26Thu
  1. PhocusWire All News

    CEO Spotlight: Teresa Mackintosh of Aven Hospitality

    Teresa Mackintosh, CEO of Aven Hospitality since July 2025, has focused on separating the company from Sabre and operating independently. Investment plans include making the platform AI-ready and developing the booking engine and payments. She emphasizes short-term strategies of three to six months due to rapid technological change. She also notes that fragmentation in the hotel tech ecosystem is a major challenge, and agentic AI could disintermediate some intermediaries.

Feb 25Wed
  1. Amadeus Newsroom

    Amadeus Acquires SkyLink to Accelerate AI Innovation in Travel

    Amadeus announced the acquisition of SkyLink, a New York-based AI technology company specializing in conversational automation. SkyLink's AI architecture enables booking flights and hotels via chat platforms in seconds, with tens of thousands of bookings completed. The acquisition will enhance Amadeus's corporate travel capabilities and expand AI conversational technology to airlines, airports, and hospitality.

Feb 9Mon
  1. SAP Concur Blog

    6 Ways Top Finance Leaders Are Staying Ahead of Spend in 2026

    According to SAP Concur research, finance teams in 2026 face ongoing volatility, with 35% of CFOs citing poor cost management as a top internal threat. Leading organizations are shifting from reactive to proactive spend management, integrating travel, expense, and accounts payable, and leveraging automation and AI for efficiency. Adopting SAP Concur can reduce business travel and expense costs by 23%, increase policy compliance by 28%, and enhance forecasting confidence.

  2. SAP Concur Blog

    The Travel Manager's Playbook for Getting Ahead in 2026

    SAP Concur research shows nearly 7 in 10 travel managers say their budget doesn't reflect travel's importance. Leading travel managers are turning data into actionable stories for leadership and adopting AI tools to improve compliance and efficiency. 95% of business travelers are willing to use AI-enabled booking options, and SAP Concur adoption can reduce travel costs by 23%, speed bookings by 19.2%, and increase policy compliance by 28%.

Jan 28Wed
  1. PhocusWire All News

    Phocuswright to Launch Travel Marketing AI Summit in March

    Phocuswright has announced the launch of its Travel Marketing AI Summit, scheduled for March 24, 2026, in New York City. The one-day executive-level event will bring together senior leaders from travel, marketing, and technology to discuss how AI is reshaping the traveler journey and how leaders should respond. Designed for high-level dialogue and actionable insight, the summit focuses on real-world applications of AI rather than product pitches. Featured speakers include executives from Google, Booking.com, Hopper, Hotels.com, and more.

Dec 15Mon
  1. SAP Concur Blog

    SAP Concur Releases 2026 CFO Guide: Integrating Systems and Travel Expense Management

    SAP Concur has released a 2026 leadership guide for CFOs, citing its trends research that forecasting agility is a top priority for finance leaders, while many teams still struggle with slow visibility and manual processes. The research shows 57% of finance leaders say they play an active role in shaping organizational strategy, but only 19% of CFOs have full confidence in their finance data. The article recommends a connected platform unifying travel, expense, and invoice data to improve compliance and decision-making.

Dec 9Tue
  1. Ctrip Corporate Travel Thinktank News

    Ctrip Corporate Travel presents global expansion and AI travel management at Boao forum

    Ji Chengzhou, Chief Product Officer of Ctrip Corporate Travel, spoke at the Boao CEO Innovation Business Forum in Boao, Hainan, sharing the company's global expansion and AI-driven digital management practices. Ctrip Corporate Travel's outbound strategy stems from the growing internationalization needs of Chinese enterprises; it has established localized service capabilities in more than 30 countries, providing one-stop travel management support covering itinerary, settlement and compliance for Chinese companies going global. Ji said going global is not simply replicating the domestic model but requires deep understanding of local markets. Noting the relatively low level of technology integ…

Dec 8Mon
  1. SAP Concur Blog

    SAP Concur: AI-Powered AP Automation Boosts Invoice Processing

    SAP Concur published a guide on accounts payable automation outlining five steps: assessing the current AP process baseline, defining automation goals, understanding AI's role in invoice processing, gaining insights through spend visibility and integration, and maintaining flexibility to navigate uncertainty. It cites data that businesses adding automated AP solutions to an integrated travel and expense platform process 64% more invoices monthly and achieve average savings of 20%.