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May 11Mon
  1. PhocusWire All News

    Hotel groups mull app versus AI-ready strategies

    A PhocusWire article explores hotel groups' differing AI strategies. Some, like Wyndham, launched native ChatGPT apps; Choice Hotels introduced internal AI assistant Charlie; while Marriott and IHG focus on preparing content and data for AI search. IHG's CEO emphasizes that preparing the right content and data structure for AI search is more important than launching an app. IHG is also implementing Salesforce cloud CRM for personalization and deeper member relationships.

May 8Fri
  1. Amadeus Newsroom

    Amadeus reports solid Q1 2026 growth

    Amadeus reported Q1 2026 results: group revenue increased 3.1% to €1,682.6 million, up 7.9% at constant currency; adjusted EBIT was €500.0 million, up 6.6% at constant currency. Air distribution revenue grew 0.1%, impacted by Middle East situation in March. Air IT solutions revenue grew 7.5%, and hospitality & other solutions grew 3.2%. The company continues its planned acquisition of IDEMIA Public Security.

May 5Tue
  1. PhocusWire All News

    Smartness Raises €47M Series B for Lodging AI Growth

    Italy-based Smartness has raised €47 million in Series B funding led by United Ventures and CDP Venture Capital SGR, with participation from existing investor Partech. The company's agentic AI platform automates operations for hotels and vacation rentals, serving over 5,000 customers in 41 countries. The funding will support European expansion, with a goal to triple revenue in 2026.

May 1Fri
  1. PhocusWire All News

    Hyatt talks up internal AI use cases, efficiency

    Hyatt shared its AI roadmap during Q1 2026 earnings call, focusing on distribution and efficiency. CEO Mark Hoplamazian highlighted new capabilities for ALG Vacations and white-label potential. Hyatt has deployed ChatGPT Enterprise internally, emphasizing productivity gains and resource redeployment. Q1 net income was $38 million, adjusted EBITDA $266 million.

Apr 29Wed
  1. PhocusWire All News

    Hilton to bring app to more AI platforms

    Hilton CEO Chris Nassetta said the company plans to open its app to more large language models, including Gemini and OpenAI, in the coming weeks. Despite rapid AI developments, he doesn't see the distribution landscape changing significantly anytime soon. Hilton will use AI to become more efficient and continue building direct business, which already accounts for over 80% of its business.

Apr 20Mon
  1. PhocusWire All News

    Hyatt opens up ChatGPT to employees

    Hyatt Hotels has deployed ChatGPT Enterprise as it continues to work with OpenAI. Employees across finance, marketing and operations can access the AI platform to improve customer experience. During its Q4 2025 earnings call, Hyatt said it had been working on AI enablement for two years and identified use cases with four already executed as large-scale agentic platforms. CEO Mark Hoplamazian noted that natural language search is growing in popularity, and hyatt.com's intent-based search has led to higher conversions, higher revenues per booking, and longer length of stay.

  2. PhocusWire All News

    Startup Stage: First Wave AI automates hotel guest communications and revenue intelligence

    Miami-based startup First Wave AI offers an AI platform for hotels that integrates guest communication, staff support, and sales intelligence. It processes conversations across channels to automate responses, provides real-time AI coaching, and turns conversations into structured data for revenue and operational decisions. Founded in 2024, the company aims for an IPO in 7-10 years.

Apr 17Fri
  1. PhocusWire All News

    The Hosteller raises $16M to expand hostel network, build travel super app

    Mumbai-based hostel company The Hosteller has raised approximately $16 million in Series B funding, led by PROMAFT Partners with participation from V3 Ventures. The funds will be used to expand to over 150 hostels and develop a travel super app integrating accommodation, F&B, mobility, and local experiences. The company currently operates over 70 hostels across 40+ destinations.

Apr 15Wed
Apr 14Tue
  1. PhocusWire All News

    The indulgent explorer: What drives premium travel decisions

    Phocuswright research defines 'indulgent explorers' as a high-value traveler segment that over-indexes on longer trips, higher in-destination spend, and premium components. Nearly three-quarters take multiple qualifying trips per year. Notably, 30% have household income under $100k and 26% have net worth under $100k, suggesting indulgence often reflects prioritization. They value safety, food quality, and privacy, with service being the top factor making a trip 'worth it.'

Apr 9Thu
  1. PhocusWire All News

    Grab launches AI-powered travel tools

    Grab launched 13 AI experiences at its annual product showcase GrabX, with four focused on travel. These include 'Personalized Travel Experience,' hotel booking service GrabStays in partnership with Nuitée, culinary guide 'Discovered by Grab,' and GrabPay for Travel allowing payments with home-issued cards. Grab also partnered with WeRide to bring AV taxis to Singapore.

Mar 31Tue
Mar 27Fri
  1. PhocusWire All News

    Luxury vacation rental group Eterniti raises €30 million

    Eterniti, a luxury rental and property management group focused on villas and ski chalets, has raised €30 million from Amethyst III, a fund under Limestone Capital, bringing total funding to €50 million. The funds will be used for selective expansion, operational improvements, and technology enhancements. The company manages 800 rentals across 25 locations in the U.S., Europe, and the Caribbean, operating three brands: Bo House, Verbier Exclusive, and Emerald Stay.

Mar 26Thu
  1. PhocusWire All News

    Lobby secures $2.2M for group booking platform

    Swiss group booking specialist Lobby raised $2.2 million in funding from Founderful, with GetYourGuide co-founder Pascal Mathis joining the board. Founded in 2025, the company plans to expand into meetings, experiences, cruises, and airlines. Its AI platform helps hotels automate group booking requests, reduce manual processes, and increase conversion rates.

Mar 25Wed
  1. Amadeus Newsroom

    Amadeus Data: UK Easter Air Bookings Up 13%

    Amadeus Travel Intelligence data shows inbound air bookings to the UK for Easter 2026 (April 2-7) are up 13% from 2025, with hotel bookings up 15%. Families and groups lead growth, each up 22%. India leads origin markets with a 78% increase, followed by Australia and the US, both up 36%.

Mar 23Mon
  1. PhocusWire All News

    Q Concierge positions voice AI as core hotel infrastructure

    San Francisco-based startup Q Concierge offers a voice AI digital concierge that integrates into hotel systems to handle guest interactions, capture missed revenue, and improve operations. Founded in 2024, it works with brands like RIU Hotels and Olive Hotels, capturing $1.2 million in annualized booking revenue at a single resort. Its AI connects directly to PMS to perform tasks like reservation changes.

Mar 20Fri
  1. PhocusWire All News

    Hilton adds Yotel to portfolio with franchise deal

    Hilton has expanded its portfolio through an exclusive franchise deal with YOTEL, giving YOTEL access to Hilton's distribution and technology platforms as well as its Honors loyalty program. YOTEL, which has 23 hotels and hopes to triple that number, will become the first brand under Select by Hilton. The deal reflects the trend of large hotel groups integrating lifestyle concepts.

Mar 13Fri
  1. PhocusWire All News

    Airbnb CSO on hotels, AI, nature travel and what's next for the industry

    Airbnb co-founder and chief strategy officer Nathan Blecharczyk said at ITB Berlin that Airbnb is actively pursuing its hotels vertical, starting with cities like New York and San Francisco, adding hotel-specific features like room type selection. He discussed AI use in customer support and future personal travel agents, and expressed confidence against disintermediation due to strong supply-side relationships. He also noted 60% of Airbnb's business in Europe is outside cities and announced a $1 million fund with the German Tourism Association to promote non-urban travel.

Mar 11Wed
  1. PhocusWire All News

    Hilton rolls out AI trip-planning tool

    Hilton has launched a beta version of its generative AI-powered trip planner called 'Hilton AI Planner' to help travelers find hotels. The tool uses conversational intelligence to let users explore Hilton's global portfolio, compare properties, and learn about amenities. It is initially rolling out to a small pool of site traffic on Hilton.com and will expand later. Hilton's SVP and CIO Michael Leidinger said it marks another step in reimagining the travel experience. This is the latest in a series of AI initiatives from hotel chains, with Marriott and IHG also pursuing similar plans.

Mar 9Mon
  1. PhocusWire All News

    AI-driven pricing and operations deliver measurable hotel gains

    A report from Boston Consulting Group (BCG) shows that early adopters of AI in hotels have seen significant improvements in revenue, efficiency, and resource management. Hotels using AI-powered pricing systems have seen RevPAR gains up to 15%. The Ritz-Carlton San Francisco reported a 20% increase in room-cleaning speed via AI. Four Seasons Peninsula Papagayo reduced food waste by 50% in eight months using AI waste tracking.

Mar 6Fri
Mar 4Wed
  2. PhocusWire All News

    UK's CMA launches investigation into Hilton, IHG and Marriott

    The UK's Competition and Markets Authority (CMA) has launched an investigation into Marriott, Hilton, IHG Hotels & Resorts, and STR's owner CoStar Group over suspected sharing of competitively sensitive information through the use of STR. The initial investigation is expected to run for six months until August. The CMA emphasized no assumptions of law-breaking, but could issue a statement of objections if competition law is infringed. CoStar and IHG said they will cooperate fully. A similar class-action lawsuit in the U.S. was dismissed in August 2025.

Feb 27Fri
Feb 26Thu
  1. PhocusWire All News

    CEO Spotlight: Teresa Mackintosh of Aven Hospitality

    Teresa Mackintosh, CEO of Aven Hospitality since July 2025, has focused on separating the company from Sabre and operating independently. Investment plans include making the platform AI-ready and developing the booking engine and payments. She emphasizes short-term strategies of three to six months due to rapid technological change. She also notes that fragmentation in the hotel tech ecosystem is a major challenge, and agentic AI could disintermediate some intermediaries.

Dec 17Wed
  1. Amadeus Newsroom

    Amadeus Data: Tromso, Norway Tops Holiday Hotel Occupancy as Global Rates Rise 7% Year-on-Year

    Amadeus Demand360 data as of December 4, 2025 shows global holiday hotel occupancy up a modest 0.5% from 2024, with room rates up 7% year-on-year. Tromso, Norway tops the list at 93% occupancy, followed by Aruba (89%), Queenstown, New Zealand (86%) and Phu Quoc Island, Vietnam (83%). Curacao saw the biggest year-on-year occupancy increase among the top 10 destinations (11%). Waikoloa, Hawaii achieved the highest average daily rate (ADR) among the top ten most occupied regions at $942; Guanacaste, Costa Rica averaged over $2,600; and Cairns, Australia had the lowest ADR of the top ten at $286. Global hotel revenue over the holiday period is predicted to reach $7.4 billion, with New York alon…

Nov 10Mon
  1. Amadeus Newsroom

    Adeera Signs Deal to Deploy Amadeus Digital Media

    Saudi hospitality group Adeera signed an agreement to deploy Amadeus Digital Media, using omni-channel advertising across paid search, display and social media to reach travelers. Adeera will use Amadeus market intelligence to refine outreach and integrate marketing, distribution and data insight. Amadeus said recent campaigns using the platform helped hotels and destinations achieve double-digit growth in direct bookings and occupancy while lowering marketing costs.

Jun 19Thu
  1. Amadeus Newsroom

    Amadeus and World Sustainable Hospitality Alliance Partner to Expand Global Youth Employability Pro…

    Amadeus and the World Sustainable Hospitality Alliance announced an enhanced partnership, with Amadeus committing as a global partner to support the global expansion of the Alliance's Employability Program, aiming to improve youth employment and promote inclusivity. The first pilot project began recruiting students in April in India, in collaboration with local NGO Kherwadi, supporting 200 disadvantaged young people in Bengaluru, Mumbai, Pune, and Delhi, and engaging local hotels and global brands. Beyond financial support, Amadeus will contribute through employee volunteering, mentoring, and introducing hospitality software. The program currently operates in India, Egypt, and Sri Lanka, wi…

Jun 17Tue
  1. Amadeus Newsroom

    Amadeus Enhances Demand360 and MeetingBroker with AI

    Amadeus announced a partnership with Microsoft to develop AI integrations for its Hospitality portfolio using OpenAI models on Azure. Two new tools: Amadeus Advisor chat will be integrated into Demand360, enabling customers to instantly produce customized analysis and insights; Email to RFP within MeetingBroker will automatically generate contextual, property-specific RFP responses. Demand360 is based on insights from 44,000 hotels and 35 million short-term rental properties, providing a 12-month forward-looking view of occupancy and market ranking plus two years of retrospective data. Advisor chat was rolled out to Agency360 in 2024, saving some analysts about a day each week. Omni Atlanta…

Jun 29Wed
  2. SAP Concur Blog

    Concur TripLink and AccorHotels Integration Now Available

    SAP Concur announced an integration between Concur TripLink and AccorHotels' Le Club loyalty program. Travelers can book on AccorHotels' website and mobile app, receive company negotiated rates where available, and have booking data automatically returned to their Concur account without emailing itineraries. AccorHotels has over 4,200 hotels in 95 countries with more than 20 brands.

  3. SAP Concur Blog

    San Diego Business Travel Guide: Airport, Hotels, Transportation, and Dining Recommendations

    This SAP Concur blog post provides a business travel guide to San Diego. It covers transportation options from San Diego International Airport (SAN) (taxis, rideshares, free shuttles), hotel recommendations (from the luxury Hotel del Coronado to the conveniently located Manchester Grand Hyatt), public transit (MTS Trolley), and dining and activity suggestions (like Little Italy and Balboa Park). The article also mentions hotel discounts for Concur Hipmunk users.