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#人工智能

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Aug 10Mon
  1. PhocusWire All News

    Thailand's Online Travel Boom Sees AI Surge Amid Crowded Digital Landscape

    Thailand's digital economy reached $56 billion in 2025 and is on track for $90 billion by 2030, but online travel growth cooled to just 6% year-over-year to $11 billion after a 34% jump in 2024. Thailand accounts for 28% of Southeast Asia's total gross travel bookings. Thai consumers are highly enthusiastic about AI, with 98% of respondents excited, and ChatGPT's weekly users have quadrupled in a year. Microsoft is investing over $1 billion in cloud and AI data centers in Thailand, Google Cloud launched a national agentic-AI program, and the Tourism Authority of Thailand has built its own GPT-powered travel assistant.

Aug 8Sat
  1. Skift Feed

    Google Confirms Hotel Agentic Booking Test in the US

    Google has begun a limited US test of agentic hotel booking within Search's AI Mode, with Booking Holdings CEO confirming it as one of the first partners. This builds on Google's November plans for an AI-driven flight and hotel booking experience. Google's new Universal Commerce Protocol (UCP) could enable agents to transact directly within a chat session. Major travel players including Booking, Expedia, Marriott, Wyndham, IHG, and infrastructure providers Amadeus and Sabre are collaborating. While Google insists it has no ambition to become an OTA, the infrastructure it is assembling could enable end-to-end AI travel booking in its flagship search engine.

Aug 7Fri
  1. Skift Feed

    Airbnb Outpaces Rivals with AI-Accelerated Growth

    Airbnb CEO Brian Chesky says AI is dramatically speeding up product development, citing airport pickups launched in six weeks versus nine months for groceries. Core rental business grew nights and seats booked 10% in Q2, outpacing Expedia (6%) and Booking (5%). Expanding into hotels, experiences, and services as it builds a one-stop travel platform. Q2 revenue rose 17% to $3.6B, net income up 27% to $816M, and raised full-year guidance.

  2. PhocusWire All News

    Google Maps Updates Ask Maps with Hotel and Event Discovery

    Google Maps has updated its conversational interface Ask Maps with hotel and local event discovery, extending the service to more countries. Users can ask for hotels with specific price ranges and ratings using natural language, and Ask Maps returns real-time prices and availability, along with suggestions for nearby activities and booking links. Personal Intelligence has been added, allowing users to connect Ask Maps to Gmail for trip-related suggestions. The service is now available in over 150 countries, including Australia, Brazil, and Canada.

Aug 6Thu
  1. PhocusWire All News

    Expedia Group Invests in AI That Doesn't Convert Yet

    Expedia Group, in its Q2 2026 earnings call, said it is investing in two categories of AI: one for improving recommendations, ranking, and personalization, which is delivering immediate benefits; the other for conversational experiences like Vrbo's natural language search, which, while not yet driving conversion, provides over 60% more information about traveler intent, expected to yield compounding benefits over time. Q2 booked room nights grew 6% to 111.5 million, gross bookings up 12% to $33.9 billion.

  2. Hospitality Technology

    Restaurant Operators Know Where AI Belongs. Why Aren't Brands Listening?

    A Harri survey of over 600 hospitality professionals found that nearly 40% of operators see scheduling and labor optimization as AI's biggest opportunity, while about one in five see no use for AI. Operators want AI embedded in existing workflows, not standalone dashboards. Over 90% prefer AI built into existing tools or as proactive background alerts. AI should handle logistics, not personnel decisions.

Aug 5Wed
  1. PhocusWire All News

    Booking Holdings: AI Visibility Up, But Referrals Stay Under 1% of Room Nights

    Booking Holdings, in its Q2 earnings call, said referral traffic from LLMs (paid and unpaid) represents less than 1% of total room nights, with no material change recently. However, third-party data shows its brands appear frequently in LLMs. The company is working with third-party frontier players to ensure proper placement and launched initiatives like Priceline's Penny and Agoda's gallery view. Q2 gross bookings grew 9%, revenue up 8% to $7.4 billion.

  2. CATA

    4th CATA Aviation Conference Scheduled for September, Focusing on AI and Civil Aviation Integration

    The China Air Transport Association announced that the 4th CATA Aviation Conference will be held from September 17-19, 2026, at the China National Convention Center Phase II in Beijing, under the theme 'AI and Civil Aviation Integration Development'. The conference will feature an opening ceremony, industry forums, and a professional exhibition, exploring AI applications in civil aviation safety, operations, and services.

Aug 2Sun
  1. BCD Travel RSS

    BCD Launches Tripsource Insights to Unify Travel, Payment, and Risk Data

    BCD Travel launched Tripsource Insights this summer as a core capability within the Tripsource platform, integrating data from BCD systems and supplier sources into one interface. It provides corporate travel and finance leaders with a unified, real-time view of travel spend, payment activity, and traveler risk. Using AI and NLP, the platform supports daily program management, helping optimize spend, monitor performance, and ensure compliance.

  2. Travelport Press Releases

    Travelport launches TripServices API platform

    Travelport has formally launched TripServices, its cloud-native API platform and the engine powering the next generation of travel experiences. The platform normalises and curates content across multiple sources from a single connection, ranks content dynamically using machine learning and includes embedded orchestration. It is already live with Travelport's growing partner base, with air, hotel and ancillary content flowing through it. TripServices is also the platform through which Travelport's collaboration with Cognizant and Anthropic takes effect, bringing AI capability into the workflows travel builders and agencies rely on.

Jul 31Fri
  1. Expedia Group Newsroom

    Expedia Group acquires Layla to accelerate AI trip planning and booking

    Expedia Group has acquired Layla, an AI-native trip planning and booking platform, to accelerate its AI strategy. Layla, founded in 2023 and based in Berlin, helps travelers discover destinations, create personalized itineraries, and plan complete trips through a conversational travel agent. The acquisition combines Layla's advanced planning and personalization capabilities with Expedia Group's global supply, first-party traveler insights, marketplace scale, and booking technology, aiming to create richer, more personalized travel experiences and move travelers seamlessly from inspiration to booking.

Jul 30Thu
  1. BCD Travel News Hub

    BCD Travel Invests in AI Firm AMGINE to Accelerate Strategy

    BCD Travel announced a strategic investment in AMGINE, a corporate travel AI automation platform, to accelerate AI-powered solutions for better traveler experience and service delivery. The expanded partnership covers group air management, email automation, and more. BCD's AI strategy includes building AI into Tripsource, integrating specialized AI from partners like AMGINE, and enabling access to third-party AI tools.

  2. PhocusWire All News

    Accor: Owner Conversations Now Mostly About AI, Potential 20% Cost Savings

    During its H1 2026 earnings call, Accor said that about two-thirds of conversations with hotel owners in the past 12 months have been about AI, and this could reach 90% in the next 12 months. Owners are seeking up to 20% cost savings through AI automation within 12-18 months. CEO Sebastien Bazin mentioned AI applications in personalization, itinerary planning, and loyalty member databases. The company reported revenue of nearly €2.8 billion for H1 2026, up 0.6% YoY, with EBITDA rising to €563 million.

  3. PhocusWire All News

    OAG CEO: Customer Expectations Outpace Tech, AI Adoption Surprisingly Fast

    Six months into his role, OAG CEO Filip Filipov said customer preferences are moving faster than technology can meet, and AI adoption has been surprisingly fast. He noted AI is unevenly distributed across regions and organizations, with large firms slower due to established processes, while startups move quickly. He also cautioned that AI is often overhyped, and we need to distinguish product, technology, and distribution.

Jul 29Wed
  1. SAP Concur Blog

    SAP Concur Unveils New AI Travel and Expense Capabilities at GBTA 2026

    At GBTA Convention 2026, SAP Concur announced a set of AI-powered travel and expense (T&E) capabilities spanning a delegates dashboard, an approval management agent, enhanced admin controls, corporate card management, and a meeting planning agent. The company says it ranked first in worldwide T&E management software with 48.1% 2025 market share. Most features are in early adopter phase, with general availability spread from Q3 2026 to Q1 2027.

  2. PhocusWire All News

    How Hoteliers Can Adapt to the AI Discovery Shift

    PhocusWire reports AI is changing hotel discovery, with travelers increasingly using AI platforms over traditional search engines. Phocuswright data shows US travelers using AI for travel research rose from 33% in H1 2025 to 56% in H1 2026, while general search engine use dropped from 51% to 35%. Experts advise hotels to optimize for AI visibility to protect direct bookings.

Jul 28Tue
  1. IHG Newsroom

    IHG Launches AI Conversational Search to Transform Guest Experience

    IHG Hotels & Resorts has announced the beta launch of AI-powered conversational search on IHG.com and the IHG One Rewards app, starting in the US. The feature allows travelers to describe their needs in natural language and receive tailored hotel recommendations with rich content, including interactive maps, real-time availability, and property details. IHG also plans an AI-optimized hotel content platform to improve property visibility in AI searches.

Jul 20Mon
Jul 17Fri
  2. PhocusWire All News

    Fora raises $60M to scale AI assistant Via

    Fora, a technology platform for travel advisors, has closed a $60 million Series D round, valuing the company at $1 billion. The funding will scale its AI assistant Via, which helps advisors with destination research, supplier info, itineraries, and proposal generation. Advisors have booked over $3 billion in travel since launch in 2021.

Jul 14Tue
  1. PhocusWire All News

    APAC Hotel Distribution Sees Slower Growth as Regional OTAs Rise

    A D-Edge report shows APAC hotel distribution shifting from post-pandemic growth to a more competitive market. OTAs still account for 83% of bookings, but Agoda overtakes Booking.com as the leading platform, with share rising from 16.4% in 2022 to 20.9% in 2025, and growing 13.6% in Q1 2026. Wholesaler share nearly tripled from 1.8% to 5.1%, while direct channel share slipped to 11.2%. Cancellation rates improved to 13.4%, but gaps remain. AI's impact is currently in search, not bookings.

  2. PhocusWire All News

    AI pushes travel advisors' evolution: 56% cautiously optimistic, 59% have used generative AI

    Research by Phocuswright and Travel Weekly shows 56% of travel advisors are cautiously optimistic about adopting new technology, and 59% have used generative AI tools, up from 41% a year earlier. AI is being applied to back-office tasks like research and itinerary building, freeing advisors to focus on personalized service. Companies like Tern and Fora are developing AI tools to boost advisor productivity.

Jul 13Mon
  1. PhocusWire All News

    Rethinking the Airline Playbook for the AI Era

    At a Phocuswright Europe panel, executives discussed AI's impact on airlines. Vueling's Tanner Huysman emphasized caution in personalization to avoid misinterpreting intent. Dohop CEO David Gunnarsson noted LLMs may make travelers focus on options rather than brands, requiring adaptation. Travelport's Juan Manuel Agudo Carrizo believes GDSs can provide high-quality data via an intelligence layer, but trust is key for agentic booking.

Jul 10Fri
  2. PhocusWire All News

    CEO Spotlight: Andrés Spitzer of Civitatis

    Civitatis' new CEO Andrés Spitzer spoke at Phocuswright Europe about AI and trust as the industry's biggest challenges. He emphasized the importance of discoverability in the age of AI agents and building trust through genuine user feedback. Civitatis is expanding in Latin America and partnering with Despegar to integrate inventory.

Jul 9Thu
  1. PhocusWire All News

    Addressing the L2B Ratio Explosion

    AI is reshaping travel search, causing the look-to-book (L2B) ratio to explode. OAG data shows early online booking required 100-200 searches per ticket, now closer to 10,000-20,000, and potentially 200,000 in the future. This raises serving costs and threatens pricing infrastructure. Solutions discussed include caching, intelligence layers, and indicative pricing.

  2. PhocusWire All News

    Will AI Commoditize the Hospitality Sector?

    Industry executives discuss AI's impact on hospitality. Consensus is that AI itself is not a differentiator; data, tech stack, and customer ownership matter. Commoditization risk exists, but data quality and human execution remain key. OTAs may own customers via AI agents, so hotels must invest in data and tech to stay competitive.

Jul 8Wed
  2. PhocusWire All News

    Mews cuts 15% of workforce as AI changes 'economics of hospitality'

    Hospitality technology company Mews announced a 15% reduction in its global workforce, approximately 170 roles, across all teams and geographies, with customer-facing roles largely unaffected. Founder Richard Valtr stated the company remains in a strong position and continues to grow, but AI is fundamentally changing the economics of hospitality, prompting proactive action. Mews aims to build an AI-native hospitality operating system and continues to hire for certain roles. The company previously raised $300 million in Series D funding at a $2.5 billion valuation.

Jul 7Tue
  1. PhocusWire All News

    European travelers are changing the rules

    Phocuswright's Europe Consumer Travel Report 2026 reveals divergent behaviors among UK, French, and German travelers: UK travelers take more trips, Germans take fewer but spend more per trip, and France shows outsized demand for rentals, rail, car rental, and experience-led travel. Overall research decreases, with OTAs overtaking general search as the top research resource. AI usage is around 30-40%, but attitudes are polarized. Geopolitical concerns affect long-haul travel comfort, with about 40% feeling less comfortable visiting the US.

Jun 30Tue
  1. BCD Travel RSS

    ProcureCon Travel 2026: Key Trends Reshaping Managed Travel Programs

    Chad Lemon, Director of Product Marketing at BCD Travel, reflects on ProcureCon Travel 2026, noting that high-performing travel programs are being rethought from the ground up rather than incrementally improved. Key themes include integrating policy with traveler experience, building trust in AI, managing multi-source NDC distribution, rising hotel costs, and the importance of open ecosystems. Leading programs connect data, policy, and behavior, offer choice within guardrails, and shift from lowest logical fare to overall value.

Jun 29Mon
  1. PhocusWire All News

    Pintours: AI-Powered Personalized Tour Experiences

    Pintours, a San Francisco startup, has developed an AI platform that combines audio narration, navigation, augmented reality, and conversational AI to deliver personalized, context-aware travel experiences. The platform adapts to location, interests, and language in real time, and allows guides to license content and earn revenue. The company generates revenue through revenue-sharing and direct bookings, with an annualized run-rate of approximately $7 million, and has partnered with distribution platforms.

  2. PhocusWire All News

    TravelTech Show: Accuracy Challenges and Industry Readiness for Agentic Commerce

    At TravelTech Show in London, Travelport CTO Andrew Jordan noted that travel booking is shifting from deterministic to probabilistic, requiring high precision from AI agents to avoid errors. Anthropic's Harry Herbert highlighted legacy systems and data silos as adoption barriers. Kismet CEO cited consumer behavior as a major obstacle and mentioned emerging protocols like MCP, ACP, and UCP. Panelists agreed that technology is ready, but societal trust and consumer readiness need to catch up.

Jun 26Fri
  1. PhocusWire All News

    TravelTech Show and Business Travel Show Europe Name 2026 Innovation Award Winners

    TravelTech Show and Business Travel Show Europe, co-located at ExCeL London, announced innovation award winners: Arcube won the TravelTech Show Trailblazer Award for its airline ancillary integration platform; ImpersonAlly won the People's Choice Award for brand impersonation defense. At Business Travel Show Europe, Acai won Business Travel Innovator 2026 for AI-powered travel operations automation; Nowadays won the People's Choice Award for meetings and events management.

  2. PhocusWire All News

    HBX Group Event: Trust, AI Acceleration, and Diversity to Shape Travel's Future

    At HBX Group's MarketHub Americas event, industry leaders discussed travel's future: CGO Mark Antipof emphasized trust as key, not technology; Trevello COO Zeina Gedeon called AI an amplifier and trust the luxury; GrupBlox CEO said AI will free up time for hospitality; Queer Destinations founder Oriol Pamies urged focus on the LGBTQ+ market with $4.7 trillion purchasing power.

Jun 25Thu
  1. PhocusWire All News

    Trip.com Group targets 200 million inbound travelers in five years

    Trip.com Group reported Q1 2026 net revenue of $2.4 billion, up 17% year-over-year, with international platform gross bookings up roughly 65%. The company welcomed 20 million inbound travelers last year and aims to serve 200 million in the next five years. Executives outlined an AI strategy to embed supply into global AI platforms via APIs, MCPs, and agent frameworks to capture emerging demand channels.

  2. PhocusWire All News

    Sabre tech lead lifts curtain on company's technological shift

    Sabre's president of product and engineering, Garry Wiseman, detailed the company's transformation into an AI-native enterprise at its Compass event in Los Angeles. Sabre has introduced APIs optimized for agentic AI use cases, enabling natural language queries for flights, hotels, and car rentals, and handling bookings and servicing. The company is collaborating with Google, PayPal, and Mindtrip, and facilitating around 70 AI projects. Wiseman emphasized that Sabre's scale, with over a billion shopping requests daily, provides a competitive edge in AI-driven travel distribution.

  3. PhocusWire All News

    Chaty AI raises $1.15 million seed round to expand AI assistant for travel experiences

    Australia-based startup Chaty AI has raised $1.15 million in seed funding to expand its conversational AI platform for tours, activities, and attractions operators. The platform offers an AI-powered virtual phone assistant that can answer questions, access live availability, and facilitate bookings. The company also launched a website chatbot that can be embedded into operator websites for multi-channel customer interactions. The funding will be used to accelerate product development, grow the engineering team, and expand globally.

Jun 24Wed
  1. PhocusWire All News

    Klook's CCO on using social media to disperse travel

    Klook's CCO Wilfred Fan discussed using social media to disperse tourism at WiT Japan. With a network of 30,000 creators, Klook organized trips to less-visited destinations like Hiroshima, resulting in a 12-fold increase in bookings for a related product. He also addressed AI's impact on travel discovery, emphasizing that infrastructure and real-time content will become key assets.