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Oct 2Fri
  1. Hospitality Technology40

    Bavarian Schloss Elmau resort cuts reservations department administrative workload by 50% with Oracle OPERA Cloud and AI robots

    The Bavarian five-star resort Schloss Elmau replaced legacy software with Oracle OPERA Cloud PMS and sales and event management systems, and with the help of embedded AI automation robots, cut the reservations department's administrative workload by 50%. The system consolidates rooms, spa, restaurants and show ticketing into a single real-time record, allows staff to handle check-in and check-out on their phones, and a ChatGPT conversational tool is also connected to the reservations back end.

  5. Accor News & Stories28

    Fairmont New Orleans Opens Reservations Ahead of November 2 Opening

    Accor's Fairmont brand announced that the New Orleans hotel will open reservations starting November 2. This will be Fairmont's 19th hotel in the United States and the brand's return to New Orleans after twenty years. The hotel is developed by Kailas Companies, occupies 17 floors of the former New Orleans Bank building, features 250 rooms and suites, and is collaborating with chef Emeril Lagasse's team to create multiple dining venues.

Oct 1Thu
  1. Hospitality Technology42

    RealVoice Launches TripBeast AI Voice Agent with Human Escalation and SMS Payment Links

    RealVoice Travel Group announced at VRMA 26 the commercial launch of the TripBeast Voice Agent, which can complete real-time inventory queries, date negotiation and bookings 24/7 through natural conversation, and sends PCI-compliant SMS payment links to the caller's phone during the call. The agent supports real-time processing in more than 90 languages and, through sentiment analysis and intent recognition, automatically transfers to a human agent when a guest shows dissatisfaction, requests a booking modification, or asks about unverified account information.

  2. Hospitality Technology52

    Aven Hospitality Integrates Hopper's Cancel for Any Reason Fintech Solution into SynXis Booking Engine

    Aven Hospitality has partnered with HTS (Hopper Technology Solutions) to embed Cancel for Any Reason flexible booking protection into the Aven Booking Engine, allowing hotels to offer an optional add-on with up to 100% refund during the direct booking checkout flow, covering any rate type including non-refundable prepaid rates.

  3. Hotel Dive Feed30

    How TrayAway's wireless tracking device solves the hotel room service tray retrieval problem

    TrayAway uses a 2.5-inch square wireless tracking device that lets guests call for tray retrieval with one touch; the device notifies staff via the hotel's Wi-Fi, cutting tray dwell time in hallways from hours to minutes. The device was first deployed in 2018 at the Fairmont hotel in Austin, and has now covered more than 300,000 rooms, with plans to expand to 1 million rooms over the next 18 months, customers in more than 50 countries, and a subscription model costing several hundred dollars per month.

  4. Hotel Dive Feed43

    Hyatt Appoints Amar Lalvani as First Chief Creative Officer

    Hyatt Hotels has appointed Amar Lalvani as the company's first Chief Creative Officer, a newly created position; he will assume the role immediately and continue as President and Creative Director of Hyatt's Lifestyle Group. Lalvani joined following Hyatt's acquisition of Standard International in 2024, and the Standard and Bunkhouse Hotels teams that came with it form the core of the Lifestyle Group. He will work with global teams and hotel owners to make Hyatt's brands more distinctive in design and experience.

  6. Hotel Dive Feed38

    Hilton Adds Apartment Collection Properties in Pennsylvania and Alabama

    Hilton on September 30 opened two new Placemakr apartment-style hotels in Pittsburgh and Huntsville, Alabama, under its Apartment Collection by Hilton brand. The brand was launched in January this year in partnership with Placemakr and is expected to add up to 3,000 units to Hilton's approximately 10,000 apartment-style rooms, with the first two having opened earlier this year in Atlanta and Salt Lake City.

  7. Hilton Stories RSS26

    Hilton Announces Transformation of Waldorf Astoria Riviera Maya and Conrad Tulum Riviera Maya into All-Inclusive Resorts

    Effective October 1, 2026, Hilton will transform Waldorf Astoria Riviera Maya and Conrad Tulum Riviera Maya into all-inclusive resort experiences. From January 10, 2027, the former will become an adults-only resort restricted to guests aged 18 and above, while the latter will feature an adults-only area, Ceiba Club, within a multigenerational resort.

  9. IHG Newsroom37

    Chase launches IHG One Rewards Premier Select credit card and refreshes entire IHG One Rewards card lineup

    Chase and IHG Hotels & Resorts launch the new IHG One Rewards Premier Select credit card, with a $350 annual fee, first-year value over $1,000, including up to $300 in dining rewards, a $200 airline statement credit, up to $50 in United TravelBank Cash, an anniversary free night, and automatic Platinum Elite status.

  13. PhocusWire All News58

    Report says hotel AI adoption is rising but manual work remains widespread

    The H2c report shows that 69% of hotels still have staff manually enter guest preference data, and only 19% use AI to extract it from guest interactions; the State of Distribution 2026 report by New York University, RateGain and HEDNA shows that more than 80% of commercial teams still spend one to two days per week manually producing and analyzing reports.

  14. Skift Feed40

    Minor Hotels seeks to build a "nationwide network" in Vietnam, beyond beach resorts

    Minor Hotels plans to expand its Vietnam operations from leisure destinations such as Hoi An, Mui Ne and Quy Nhon to commercial centers such as Hanoi and Ho Chi Minh City, in order to attract corporate, domestic and conference business. Chief Development and Luxury Officer Omar Romero said the Vietnam market has changed significantly and the company hopes to upgrade its existing resort portfolio into a broader nationwide network.

  15. Hilton Stories RSS16

    Hilton Honors Points Can Be Earned and Redeemed at More Than 550 SLH Hotels

    Hilton Honors members can now earn and redeem points at more than 550 Small Luxury Hotels of the World (SLH) properties in nearly 90 countries worldwide, a partnership that began in 2024. Points can be earned on room spending when booking SLH hotels through Hilton channels, and point redemptions offer standard room rewards with no blackout dates, fifth night free, and no resort fees.

  17. Hospitality Technology28

    DoorDash Unveils DashOS, Text-to-Order, and Drone Delivery and Other New Features at Dash Forward 2026

    At the Dash Forward 2026 event, DoorDash launched the DashOS growth platform, integrating marketplace orders, direct ordering channels, reservations, loyalty, and marketing into a single backend system. A text-to-order feature for U.S. iOS users has entered testing, allowing users to search menus, generate carts, and complete checkout within a text conversation. DoorDash Air drone delivery has been piloted in Northern California, with average door-to-door delivery times under 5 minutes in testing.

  18. Hilton Stories RSS12

    Hilton Announces Date for Q3 2026 Earnings Release

    Hilton will release its Q3 2026 financial results before U.S. market open on October 27, 2026, and will hold a conference call at 9 a.m. Eastern Time. CEO Christopher J. Nassetta and CFO Kevin Jacobs will discuss the company's performance and host a Q&A session. A webcast replay and transcript will be available within 24 hours after the live broadcast.

Sep 30Wed
  1. Hotel Dive Feed48

    Choice Hotels to Acquire Harvest Hosts for Approximately $130 Million

    Choice Hotels International has reached an agreement to acquire 100% of the equity of RV travel membership company Harvest Hosts for approximately $130 million in an all-cash transaction, with the deal expected to close on October 1. Harvest Hosts connects RV travelers with more than 11,200 overnight locations such as wineries, farms, and distilleries, and after the acquisition it will continue to operate as an independent brand, with CEO Joel Holland remaining in his position.

  2. Skift Feed42

    Choice Hotels Acquires RV Membership Club Harvest Hosts for $130 Million

    Choice Hotels announced on Wednesday that it will acquire RV travel membership club Harvest Hosts for approximately $130 million in cash, marking its first move into business outside of hotels and the first acquisition led by Dom Dragisich, who formally became president and CEO last month. The sellers are New York-based growth equity fund Stripes, which acquired the company for $37 million in 2021, and other shareholders, and the deal will be paid for with cash on hand and its revolving credit facility.

  5. Skift Feed47

    Rotana CEO: Increase in last-minute bookings in the Gulf region, Q4 performance difficult to predict

    Rotana CEO Philip Barnes said that due to uncertainty from the US-Iran war, the booking window in the Gulf region has narrowed, and confirmed business volume for Q4 is significantly lower than the same period last year, but August and September also had sparse bookings yet performed well, so current data cannot indicate the quarter's trend. Source markets such as Russia and Germany are beginning to return, but have not yet recovered to pre-war levels; China and India are also important supports for the region.

  6. PhocusWire All News40

    McKinsey report: travelers continue searching after booking, hotel marketing funnel needs restructuring

    A report jointly released by McKinsey and Skift Research shows that travelers go through an average of 65 touchpoints before booking a trip, up from 45 in 2018; 78% of travelers continue searching after booking, and 50% have changed confirmed accommodation after seeing a better option. IHG Chief Commercial and Marketing Officer Heather Balsley said at the Skift Global Forum that marketing cannot stop at booking, and hotels need to continuously maintain brand relevance during the inspiration and search stages.

  8. IHG Newsroom35

    IHG and Castello SGR to Bring Kimpton Brand to Rome for the First Time

    IHG Hotels & Resorts has signed an agreement with Castello SGR to bring the Kimpton brand to Rome for the first time. The hotel is expected to open in 2029, with 114 rooms, and will include a rooftop bar, restaurant, courtyard, wellness facilities and meeting and event space. The former theatre will be converted into a multi-purpose arts and events venue.

  9. PhocusWire All News62

    HyperGuest receives $25 million investment from Apax, plans international expansion

    Hotel distribution service provider HyperGuest has received a $25 million investment from private equity firm Apax, which will be used to accelerate international expansion and invest in its technology platform to help hotels respond to AI's changes to the distribution landscape. HyperGuest was founded in 2020 and said its recent cumulative total transaction value surpassed $1 billion; in 2023 it completed a $23 million Series A funding round. Apax previously invested in Guesty and in 2023 acquired a majority stake in IBS Software.

  11. Business Travel News35

    Marriott Appoints Chris Buckner as SVP of Loyalty

    Marriott International has appointed Chris Buckner as its new SVP of Loyalty, announced by Marriott EVP and chief customer officer Peggy Roe on LinkedIn. Buckner most recently served as EVP of product, loyalty and design at The Points Guy, and previously held loyalty-focused roles at PayPal and JetBlue. The appointment comes as Marriott increasingly positions its Bonvoy loyalty program within corporate travel programs, including Bonvoy-powered Business Access for small and midsized enterprises and a recently announced central reservation system integration with Spotnana that lets managed business travelers link their Bonvoy loyalty profiles to their Spotnana profiles.

  12. Hospitality Technology25

    7 Cedars度假村扩展Agilysys生态，自动化赌场忠诚度与多业态POS

    太平洋西北地区运营商7 Cedars Resort Properties（华盛顿州Sequim）扩展了与Agilysys的企业技术合作，将酒店、博彩、高尔夫、零售和餐饮运营整合到单一软件生态系统中。该度假村部署了Agilysys Versa PMS和现代化的InfoGenesis POS，覆盖酒店、六个餐饮网点、零售商店、高尔夫球场和五个宴会场地。通过Versa PMS和Agilysys Book中的博彩专用API，赌场玩家优惠可在在线预订和入住时实时兑换，取代了手动电子表格跟踪。此外还实施了Express Mobile自助入住、Sales & Catering活动管理、DataMagine…

  13. Hospitality Technology58

    Winnow携手希尔顿推出AI餐饮需求预测应用

    AI食品浪费技术公司Winnow宣布推出Winnow Foresight，一款与希尔顿厨师团队共同开发的移动优先生产预测网页应用。该应用无需摄像头和秤等硬件，利用AI在服务开始前预测单品级厨房需求，结合酒店入住率数据与历史消耗数据生成每日备餐计划，预测准确率最高可达传统厨房估算的两倍。厨房员工可通过手机拍照记录餐后剩余食物，AI自动估算重量以校准未来备餐模型。早期在欧洲希尔顿物业的试点显示，5至6个月内剩余食物重量最多减少69%，每客成本下降10%，整体食品成本下降5%。该产品面向精选服务品牌和轻餐饮运营，如Hampton by Hilton和Hilton Garden Inn。

  14. Hospitality Technology40

    Ladera与Stayntouch PMS集成，为酒店管理公司提供AI商业智能

    AI商业智能平台Ladera宣布与云原生PMS供应商Stayntouch实现直接集成，为酒店管理公司及多物业商业团队构建统一分析层。该集成通过只读API将Stayntouch的运营、房价及多物业绩效数据接入Ladera引擎，支持自然语言组合查询与自动化商业报告，并可整合销售、营销、渠道盈利等外部数据流，无需系统迁移或数据仓库重构。

  15. Hospitality Technology26

    MGM高管将在酒店科技论坛分享系统升级与AI试点经验

    酒店科技媒体Hospitality Technology报道，MGM Resorts International游戏、商业与数据技术高级副总裁Hemant Salvi将在今年酒店科技论坛（11月17-19日，拉斯维加斯Red Rock Resort）首日炉边对话中，分享MGM在物业满负荷运营期间替换核心企业系统的经验，以及在餐饮业务中测试人工智能的实际做法，包括真实宾客反馈和哪些工具最终被永久采用。Salvi拥有25年工程领导经验，曾管理超过250名工程师和产品开发人员。

  16. Hospitality Technology48

    AI时代决策速度：酒店数据架构与VCC结算自动化

    Hapi CEO Jeff Bzdawka指出，酒店业在追逐AI差异化时跳过了AI就绪的基础。MIT研究显示95%的生成式AI项目未达目标，RateGain 2026年分销报告显示仅10%的酒店AI投入实现预期价值。他将决策速度定义为三个相互依赖的变量：获得答案的时间、对答案的信心、与行动的距离。酒店资产由住宿、餐饮、水疗、活动与零售等业务组成，常堆叠10至20个专用系统，且依赖隔夜批处理，数据割裂。他主张将数据层与核心交易系统解耦，通过API与归一化管道汇入云端湖仓。案例显示，某大型连锁通过自动化VCC验证与入账，将VCC交易失败率从30%降至1%以下。