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Sep 24Thu
  1. China Tourism News

    CATA Aviation Conference Focuses on AI in Airline Service

    The 4th China Air Transport Association (CATA) Aviation Conference, themed 'AI and Civil Aviation Integrated Development,' featured nearly 200 exhibitors. Airlines shared AI progress: China Eastern partnered with Qwen to enable one-sentence booking, seat selection and changes, and its transfer decision system cut batch rebooking time from 30 minutes to 5 minutes with an over-97% tight-transfer success rate; China Southern piloted AI check-in on international routes, cutting average check-in time per passenger from 3 minutes to under 1 minute, serving over 15,000 passengers, while its smart customer service handled 170,000 complaint cases, reducing average handling time from 3 days to 1.5 da…

  2. China Tourism News

    World Tourism Day Focuses on AI Reshaping Tourism

    World Tourism Day on September 27 is themed 'Digital Agenda and AI Reshaping Tourism,' with the main event in El Salvador. UN Secretary-General Antonio Guterres called for people-centered technology. Citing the UN Tourism World Tourism Barometer, the article reports 1.52 billion international tourist arrivals in 2025, up about 4% year on year, and about US$1.9 trillion in international tourism receipts, up about 5%. WTTC data show tourism's contribution to global GDP rose to 6.7% in 2025. China has issued the Smart Tourism Innovation Development Action Plan and the 15th Five-Year Plan for Building a Tourism Power, with a dedicated chapter on smart tourism. The article flags four issues: the…

  3. Pinchain Tourism

    China's Ministry of Culture and Tourism to Deepen Culture-Tourism-Tech Integration in 15th Five-Yea…

    On September 24, the State Council Information Office held a press conference under the "Starting the 15th Five-Year Plan" series. Miao Muyang, Director of the Industry Development Department of the Ministry of Culture and Tourism, said that during the 15th Five-Year Plan period the ministry will advance deep integration of culture, tourism and technology, deepen digital and intelligent technology applications, and focus on three areas: technological innovation, scenario application and standards development. Measures include supporting R&D of key technologies such as extended reality and intelligent interaction, building high-quality industry datasets, deploying AI application pilots, stre…

  4. TravelDaily China

    2026 TravelDaily Accommodation Summit Focuses on Stock-Market Shift and AI Operations

    On September 22-23, the 2026 TravelDaily Summit & Digital Travel Show was held at Shanghai International Convention Center, split into three forums: the TravelDaily Summit, the Accommodation Summit and the Business Travel Digitalization Summit. The September 23 Accommodation Summit centered on Chinese hotels moving from scale expansion to value deepening, covering macro mobility trends, local brand leaps, AI operations, mid-to-high-end breakthroughs, regional group transformation and global competition. Executives from BTG Homeinns, Huazhu, Hilton, IHG, Shangri-La, Meituan, Wanda Hotels, Fliggy, Atour, Jin Jiang, Marriott and Delonix participated.

  5. Skift Feed

    Booking Holdings Builds Long-Term Advantage With Five Parallel AI Bets

    Booking Holdings CEO Glenn Fogel said at Skift Global Forum that the company is running five simultaneous AI bets in a venture-capital style, including consumer agents for Priceline, Agoda and Booking.com plus two native AI startups. He said the technology itself is becoming easy to build, so the real advantage lies in what AI alone cannot provide. Fogel said AI referral traffic currently drives fewer than 1% of room nights at Booking.com, though he expects commerce through AI agents to grow. He also said Airbnb's move into hotels was inevitable and could push home-rental hosts who rely on a single platform to seek additional demand sources.

  6. Skift Feed

    Sierra and OpenAI's Taylor on AI's Broad Impact on Travel

    Bret Taylor, founder of Sierra and chairman of OpenAI's board, said at Skift Global Forum that AI agents can already handle the entire journey — booking, pre-arrival, in-stay and post-stay — as one continuous conversation. He criticized companies that route customers between departments, saying shipping your org chart should never happen in the world of AI. Taylor said the difference between marketing and service is just who initiates the conversation, and that every company's agent will eventually handle booking, onboarding, cross-sell and service as a single interface. He also said over-constraining AI produces worse results, and companies should set goals and guardrails instead of script…

  7. Skift Feed

    Uber on Owning More of the Travel Journey and Negotiating With Agents

    Uber CEO Dara Khosrowshahi said at Skift Global Forum that Uber is in active discussions with basically every agentic company, but on the right terms, using its 10.5 million drivers and couriers across more than 70 countries as leverage. He said no agentic company is going to replicate that content. Khosrowshahi also said 80% of Uber's hotel bookings come from UberOne members, reducing dependence on discovery channels like Google. He noted that Uber's early approach of making AI follow human-agent scripts was limiting, and giving AI a goal and a budget produced better outcomes at lower cost.

  8. Skift Feed

    Expedia Bets AI Agents Won't Own the Entire Booking Journey

    Speaking at Skift Global Forum 2026, Expedia Group CEO Ariane Gorin said she wants to work with the newest generation of AI agents, including Meta's new agent Muse, but does not believe any single agent can take over the entire travel journey. Expedia had revealed on Tuesday that it would be available on Muse; its X post said only that users can tell Muse where they are headed and it can work with Expedia to sort hotels and everything in between, without detailing how it works. Gorin, participating via remote video, did not elaborate on the partnership but said she personally does not believe a large portion of bookings will become an end-to-end conversational experience, since travel plann…

  9. Hospitality Technology

    How Church's Texas Chicken manages tech creep

    At the Restaurant Technology Network's (RTN) September town hall, Jeff Caplan, Senior Vice President and Chief Technology Officer of Church's Texas Chicken, shared how to manage growing technology demand with limited resources. Church's has more than 1,500 locations worldwide, and the broadening scope of technology, accelerated by AI adoption, is increasing pressure. Caplan grounds every technology decision in maximizing unit-level economics, focusing on guest experience, making it easier to prepare great food, and making restaurants easier to manage. About 80% of U.S. locations are franchised. The company is building a corporate data lake producing AI-based and traditional analytics delive…

  10. Hotel Dive Feed

    Accor Launches AI Travel Concierge ALL Concierge Across Full Journey

    French hospitality group Accor announced the launch of ALL Concierge, an AI-powered conversational travel tool designed to guide guests from initial travel inspiration and hotel comparison through to booking management and post-stay support. Accor calls it the hospitality industry's first end-to-end conversational travel companion deployed at scale. Following a pilot phase, the tool will roll out across Accor's global digital channels, including the ALL Accor website, mobile app, and messaging platforms such as WhatsApp and iMessage. Accor also debuted The Butler, an AI tool for hotel teams. Alix Boulnois, Accor's chief commercial, digital and tech officer, said the launch is part of Accor'…

  11. Skift Feed

    Booking CEO: Building the AI Travel Agent Isn't the Hard Part

    Booking Holdings CEO Glenn Fogel said at the Skift Global Forum in New York City that building an AI travel agent like Instinct wouldn't be that hard, but the real challenge is establishing trust. He argued there is more to travel than handling the transaction, and that travelers want to deal with real people when safeguarding credit card details and other sensitive information. Booking Holdings is still moving forward with AI initiatives, including its ad deal with OpenAI and integration on Google.

Sep 23Wed
  1. Business Travel News

    Accor Launches ALL Concierge Conversational AI Assistant

    Accor announced the launch of ALL Concierge, a conversational AI assistant that helps with inspiration and destination search, hotel comparison, booking changes, in-stay questions and loyalty coaching on optimizing status and points. The tool is available in 11 languages via the ALL Accor app, Accor's website and the WhatsApp and iMessage messaging channels. Accor SVP of data science and AI Nicolas Maynard said next steps include more languages, local experiences and full integration of loyalty partners beyond Accor. Chief commercial, digital and tech officer Alix Boulnois said the tool does not currently assist with meetings and event spaces, but that this is on the roadmap.

  2. BCD Travel RSS

    Hotel RFP alone no longer defines corporate hotel program success

    Alicia Olson, Director of Hotel Program Strategy at Advito (BCD Travel), argues that corporate hotel program success is shifting from the volume of negotiated rates secured to whether travelers can access the right hotel content through approved channels. Citing discussion in Business Travel Executive, the piece notes persistent challenges including lengthy RFP cycles, the static-rate versus dynamic-discount debate, rate loading issues and traveler compliance, while the industry pushes toward shorter, technology-enabled sourcing models. A larger negotiated portfolio does not necessarily produce a stronger program; sourcing should focus on properties supported by traveler demand and visible…

  3. Hospitality Technology

    SiteMinder Unveils 'Dynamic Commerce Engine' to Audit Distribution Health and Automate Revenue Tuni…

    Hotel commerce platform SiteMinder launched its AI-driven Dynamic Commerce Engine, designed to identify and execute optimizations across both pricing and foundational channel distribution health. The tool uses machine learning models to detect underlying distribution errors such as unmapped room types, broken channel connections and inventory sync failures that lead to abandoned bookings and revenue leakage. Its models train on roughly 4 billion availability, rates and inventory (ARI) signals processed annually across SiteMinder's global footprint of 56,000 properties and 2.6 million rooms. The system surfaces scored optimization recommendations that require explicit user approval before ex…

Sep 22Tue
  1. Hotel Dive Feed

    Former Remington CEO launches AI Hospitality Group, an AI-native hotel operator

    Former Remington Hospitality CEO Sloan Dean launched AI Hospitality Group (AIHG) on Monday, describing it as the "first AI-native hotel operating company." Proprietary AI agents work across a hotel's existing PMS, POS, revenue, labor, finance and sales systems to run back-of-house functions autonomously, while a fully human team handles guest-facing operations. Rather than licensing software to existing operators, AIHG signs the hotel management agreement and takes responsibility for the P&L, charging a percentage of profit. It launched with design partnerships at The Ameswell Hotel in Mountain View, California, and two Parable Hospitality properties, backed by $7.5 million in seed funding.

  2. China Tourism News

    BRICS Third 'Golden Decade' Focuses on Tourism Exchange

    A commentary notes that this year marks 20 years of BRICS cooperation, China will assume the BRICS chair in 2027, and the third 'golden decade' is about to begin. The New Delhi Declaration of the 18th BRICS Summit welcomed the Jaipur BRICS tourism ministers' meeting communique, focusing on sustainable, inclusive, smart and resilient tourism development. The article proposes inclusive cooperation, AI applications and youth talent development.

  3. TravelDaily China

    2026 TravelDaily Summit: AI Reshapes Travel Entry Points and Supply Chains

    The 2026 TravelDaily Summit & Digital Travel Show was held on September 22-23, 2026 at the Shanghai International Convention Center under the theme of change, drawing more than 1,700 senior executives from OTA, hotel, airline, cruise, TMC, destination, travel technology, cultural-tourism consumption and investment segments. Sessions covered AI-driven industry change, shifts in global travel consumption and the restructuring of travel supply chains. TravelDaily CEO Li Chao said that as AI enters travel search, planning, customer service, development and operations, competition will return to the industrial base: real supply, inventory and pricing, fulfillment efficiency, experience design, c…

  4. Hospitality Technology

    WOWorks Turns to Self-Ordering Kiosks to Scale Co-Branded Concepts

    WOWorks, parent of Saladworks, Frutta Bowls, Garbanzo Mediterranean Fresh, The Simple Greek, Barberitos and Zoup! Eatery, has opened 27 restaurants this year with 12 more in development, bringing its footprint to nearly 240 nationwide and a pace of nearly 38 new locations by year-end. Co-branding accounts for nearly half of year-to-date openings, but the clash between pay-first and pay-last workflows created a register bottleneck. The company responded by deploying self-ordering kiosks, with more than 10 locations now kiosk-only and a legacy register kept solely for cash. CEO Kelly Roddy said kiosks let guests enter a full multi-brand order at once and route it to different stations, while…

Sep 21Mon
  1. Skift Feed

    Ex-Remington CEO Launches AI-Native Hotel Operator AIHG

    Sloan Dean, former CEO of Remington Hospitality, has founded AI Hospitality Group (AIHG), a Dallas-based hotel management company that plans to use software and agentic AI to automate many operational processes and reduce reliance on managers. The startup has been designing operations for three hotels since June and plans to take over management of its first properties later this year. AIHG has raised $7.5 million in seed funding, with participation from Rackhouse, the venture firm founded by Kevin Novak. Dean expects a 500-basis-point improvement in gross operating profit margin at an independent, full-service hotel, against an industry average he puts at roughly 33% to 39%. Its fee model…

  2. China Tourism News

    Homestay Digital-Intelligence Transformation: Platforms Supply Technology, Capabilities Must Be Int…

    Based on 239 valid questionnaires and interviews around Erhai Lake in Dali, Yunnan, the article analyzes homestay digital-intelligence transformation. Digital operations management scored highest (6.21), while training and learning scored lowest (4.47); OTA platform usage was 82.8% and property management system usage 80.3%. The author argues that platforms lower technology barriers, but homestays must convert algorithms, data and tools into operational decision-making capability, recommending better platform services for small operators, destination-level shared digital services and improved human-AI collaboration.

  3. CATA

    CATA Air Logistics Forum Focuses on AI-Driven High-Quality Development

    On September 18, the 3rd Air Logistics Development Forum, a core event of the 4th CATA Aviation Conference, was held at the China National Convention Center in Beijing under the theme 'AI-Driven High-Quality Development of Air Logistics.' The forum brought together industry regulators, airlines, airports, research institutes and technology companies to discuss AI applications and trends in air logistics. Wang Man, Assistant to the CATA Chairman, proposed balancing safety and intelligence, collaborative chain upgrading, and open global expansion. Wang Weijun, Deputy Director-General of the CAAC Transport Department, said the regulator will continue advancing cost reduction and quality improv…

Sep 20Sun
  1. CATA

    CATA Aviation Service Sub-Forum Focuses on AI-Enabled Passenger Travel

    On the afternoon of September 18, the Aviation Service Sub-Forum of the 4th CATA Aviation Conference was held at the China National Convention Center Phase II in Beijing under the theme 'Smart Future, Better Travel — AI Empowering New Warmth in Civil Aviation Services,' with over 200 industry representatives attending. The forum released the group standard 'Civil Aviation Information System Development and Delivery Grading Part 1: Technical Requirements,' establishing lifecycle grading specifications for the first time. CATA Secretary-General Pan Yixin noted challenges in enterprise intelligent transformation including input-output balance, business fit, uneven talent resources and duplicat…

  2. Ctrip Corporate Travel Thinktank News

    Trip.Biz Launches Agent ONE, an Overseas AI Travel Assistant, in Singapore

    On September 17, Trip.Biz held its Transform 2026 summit in Singapore for overseas enterprises and partners, drawing 200 senior leaders from travel, procurement, finance and HR. The summit examined Asia-Pacific travel-management pain points and launched Agent ONE, an AI tool for overseas markets. Agent ONE comprises four collaborating agents covering itinerary planning, booking, approval and travel insights, providing end-to-end support; it is now live across all Trip.Biz overseas markets.

  3. Pinchain Tourism

    4th CATA Aviation Conference Focuses on AI Integration in Civil Aviation

    The 4th China Air Transport Association (CATA) Aviation Conference, themed 'AI and Civil Aviation Integrated Development', was held in Beijing from 17 to 19 September, showcasing AI integration achievements. China Southern's aviation fuel cloud platform breaks data barriers among airlines, airports, fuel suppliers and financial institutions, covering 41 fuel nodes and connecting over 530 airports at home and abroad, helping China Southern save more than 230,000 tonnes of fuel in 2025. Hainan Airlines' big-data fault prediction platform has built over 1,600 prediction models and captured more than 200 potential fault risks. Air China Group's wheel maintenance line has been approved for opera…

  4. CATA

    4th CATA Aviation Conference Held in Beijing, Focusing on AI Integration in Civil Aviation

    From September 17 to 19, the 4th CATA Aviation Conference was held at the China National Convention Center Phase II in Beijing, with over 230 organizations and representatives from nearly 20 countries and regions participating under the theme 'AI Integration in Civil Aviation.' Air China and Turkish Airlines discussed expanding codeshare cooperation, while TravelSky, Shanghai Airport, and the digital units of China Southern, China Eastern and Sichuan Airlines pursued cooperation on technology innovation and business collaboration. Leaders from ICAO, IATA, AAPA and AACO, as well as civil aviation authorities including CAAC, UAE GCAA, US FAA, Singapore CAAS and Cambodia SSCA, attended. A conc…

Sep 19Sat
  1. Skift Feed

    Spotnana CEO: AI Can Cut Servicing Costs by Half

    Ahead of Skift Global Forum, Spotnana executive chairman and CEO Steve Singh argues the industry over-focuses on search, distribution and booking, while the real value and trust sit in post-booking servicing. Spotnana's AI agents now handle routine tasks such as cancelled segments, unticketed flights and refunds, and Singh believes servicing costs can fall by 50% or more while making the traveler experience more personalized and proactive. He also sets a curation bar for conversational AI booking: presenting the options a traveler would have chosen at least 95% of the time from the full list.

Sep 18Fri
  1. Skift Feed

    IHG's Chief Commercial & Marketing Officer on Making Hotels Legible to AI

    IHG Chief Commercial & Marketing Officer Heather Balsley will speak at Skift Global Forum in New York on September 22–24, 2026, about the hotel group's content overhaul aimed at AI recommendations. She said AI tools are only as helpful as the content they draw from, so hotel content must go beyond basic descriptions and amenities to be rich, accurate and relevant, helping AI understand what makes a property unique and match it with the right guest. Later this year IHG will introduce a new platform to transform how hotel content is structured and managed, strengthening digital signals that help its hotels be surfaced and recommended by AI tools. She also frames AI as the next discovery shift…

  2. TravelDaily China

    Fliggy and Emirates Form Strategic Partnership

    Fliggy announced a strategic partnership with Emirates covering digital marketing, membership and AI, aimed at jointly expanding inbound and outbound travel markets. Fliggy will serve as an important partner for Emirates in China, leveraging its more than 500 million members and roughly 64 million 88VIP members in the Alibaba ecosystem to support product promotion, content marketing and user operations; Emirates will create dedicated ticket-sales programmes and policies and participate deeply in Fliggy campaigns such as Double 11 and 618. Fliggy data shows Emirates ticket bookings grew more than 80% year on year in the first half of this year, with inbound-travel ticket bookings up more tha…

  3. Pinchain Tourism

    Fliggy and Emirates Form Strategic Partnership

    Fliggy announced a strategic partnership with Emirates covering digital marketing, membership and AI, aimed at jointly expanding inbound and outbound travel markets. Fliggy will serve as an important partner for Emirates in China, leveraging its more than 500 million members and roughly 64 million 88VIP members in the Alibaba ecosystem to support product promotion, content marketing and user operations; Emirates will create dedicated ticket-sales programmes and policies and participate deeply in Fliggy campaigns such as Double 11 and 618. Fliggy data shows Emirates ticket bookings grew more than 80% year on year in the first half of this year, with inbound-travel ticket bookings up more tha…

  4. CATA

    6th Civil Aviation Education, Training and Talent Development Forum Held in Beijing

    On the afternoon of September 18, the 6th Civil Aviation Education, Training and Talent Development Forum, part of the 4th CATA Aviation Conference, was held at the China National Convention Center in Beijing under the theme "Digital Intelligence, Integration, New Quality: AI Empowering Integrated Development of Civil Aviation Education, Science and Talent." CATA Vice Chairman Zhu Yaochun and Zhejiang Economic Vocational and Technical College President Ke Konglin delivered remarks, with Lin Zengyue, Deputy Director of the Training and Education Division of CAAC's Personnel, Science and Education Department, attending. Sessions covered AI-driven reconstruction of talent training, lifelong le…

  5. CATA

    CATA Aviation Conference presents 2025 civil aviation science and technology awards

    On 17 September, the fourth CATA Aviation Conference opened at the China National Convention Center in Beijing, where the 2025 CATA Civil Aviation Science and Technology Awards were presented. A total of 48 projects won awards — 8 first prizes, 25 second prizes and 15 third prizes — covering key fields including airports, air traffic control, aviation fuel and airline digitalisation. The winning projects showed three features: deep integration of AI, big data and digital twins across the aviation production chain; closer industry-academia-research collaboration with a higher share of enterprise-led projects; and a clear commercialisation orientation, with most projects already delivering ec…

Sep 17Thu
  1. Skift Feed

    Wyndham CEO on Placing Its Own Agents Inside AI Models

    Ahead of Skift Global Forum, Wyndham Hotels & Resorts CEO Geoff Ballotti said the company feeds real-time rates, inventory, guaranteed room types and loyalty perks directly into LLMs including ChatGPT, Claude and Gemini, and uses AI to monitor long-form searches and adjust the data it supplies. Under its "Owner First" approach, Wyndham Connect is live at more than 5,000 hotels, generated over $11 million through upsells in 2025, and Wyndham AI Concierge converts 35% of calls into bookings.

  2. Business Travel News

    Trip.Biz Launches Four AI Agents to Boost Program Adoption

    Trip.Biz, the Singapore-based full-service TMC powered by OTA Trip.com, launched Agent One, an AI offering comprising four connected AI agents for planning, booking, approval and reporting, with a focus on improving program adoption. The planning agent responds to natural-language requests with recommendations informed by traveler preferences, trip purpose and company policies. The booking agent offers conversationally guided booking instead of the typical TMC flow, which Trip.Biz said cuts average booking time from 45 minutes to two minutes. The approval agent automatically approves low-risk trips and routes others for human review, cutting most approval times from an hour to seconds. The…

  3. TravelDaily China

    ITB China Report: Chinese Travellers Shift from Price to Value as AI Enters the Full Travel Journey

    ITB China released its Tourism Trend Report 2026/27, based on a survey of over 1,700 buyer representatives in the ITB China Buyer Club plus in-depth interviews with executives from destination tourism boards, industry associations, travel agencies and technology firms, drawing on data and insights from Tourism Economics, Fliggy and Ant International. It covers China's outbound and inbound travel, themed travel, MICE and AI applications. Findings show increasingly diverse Chinese traveller demand shifting from functional needs toward emotional value, authentic experiences and personalised service, while AI is reshaping the entire travel journey from pre-trip planning to destination services.…

  4. CATA

    4th CATA Aviation Conference Opens in Beijing, Focusing on AI-Civil Aviation Integration

    On September 17, the 4th CATA Aviation Conference opened in Beijing, running three days under the annual theme "AI and Civil Aviation Integrated Development," marking the first time AI serves as the main thread across the opening ceremony, industry forums and professional exhibition. CAAC Deputy Administrator Han Jun attended and addressed the conference, calling for holding the safety bottom line, focusing on scenario implementation and maintaining open collaboration. CATA Chairman Wang Changshun said the association will deepen industry self-discipline coordination and support technology innovation. The opening ceremony presented the 2025 Civil Aviation Science and Technology Awards, and…

  5. BCD Travel RSS

    BCD Travel and Advito outline five shifts shaping managed travel in 2027

    After attending 2026 industry events including SAP Concur Fusion, ProcureCon and the GBTA Convention, executives from BCD Travel and Advito identified five shifts likely to shape managed travel in 2027 and beyond: AI discussions moving from experimentation to adoption and governance; competitive advantage increasingly coming from people and change management; insufficient industry focus on the human side of front-line service; hyper-personalized traveler engagement; and resilience replacing prediction as a planning strategy. Both leaders said travel managers should prioritize adaptability, governance, stakeholder alignment and traveler engagement in 2027 planning.

Sep 16Wed
  1. Pinchain Tourism

    ITB China Releases 2026/27 Travel Trends Report

    The ITB China Travel Trends Report 2026/27 has been released, focusing on China's outbound and inbound travel, themed tourism, MICE, and AI applications. The report is based on a survey of over 1,700 buyer representatives from the ITB China Buyer Club, combined with data and insights from Tourism Economics, Fliggy, and Ant International. In 2025, mainland China residents made 167.92 million outbound trips, up 16% year-on-year, while inbound foreign visitors reached 35.17 million, up 31%. The report notes increasingly diverse Chinese traveler demand, rapid AI integration across the travel journey, and shifting MICE client structures.

  2. Hospitality Technology

    Unifocus Launches Claira to Consolidate Labor and Hotel Operations onto One AI Platform

    Workforce technology provider Unifocus launched Unifocus Claira, an AI-native platform that unifies labor management — forecasting, budgeting and scheduling — with daily hotel operations such as housekeeping, inspections and maintenance under a single operational system. Targeting select-service and enterprise operators, it includes a natural-language 'Ask Claira' assistant that delivers real-time recommendations for schedule optimization, compliance checks and task reassignments based on live demand signals, plus above-property dashboards for labor cost efficiency, productivity metrics and task completion across portfolios.

Sep 15Tue
  1. Hospitality Technology

    RateGain, NYU and HEDNA Report Highlights AI ROI Deficit

    RateGain, the NYU SPS Tisch Center of Hospitality and HEDNA released The State of Distribution 2026 report, analyzing operational and commercial tech data across 270 hotel brands and 58,000+ properties to evaluate AI adoption, reporting efficiency and distribution performance. Findings: over 50% of hotels have adopted or are procuring generative AI tools, but under 10% report a >30% reduction in manual labor; over 80% of commercial teams spend 1–2 days weekly manually compiling reports across siloed systems, while fewer than 30% have invested in dedicated business intelligence software; and 55% of hotels have made minimal or no updates to distribution strategies for AI-driven zero-click dis…

  2. SAP Concur Blog

    How World Vision Balances Global Spend Management with Local Realities

    World Vision operates humanitarian programs across more than 100 countries, including fragile settings where stable internet, electricity, and even card-based payments cannot be assumed. In an SAP Concur Conversations episode, Global Spend Management Director Ben Andrews and Global Spend Manager Bob Perkinson described an approach built on flexibility, governance, trust, and responsible innovation rather than rigid mandates: technology must fit local infrastructure, standardization must leave room for localization, buy-in is built by giving regional and national leaders a stake, and Concur-based visibility helps demonstrate the donor promise. On AI, World Vision focuses on proven use cases…